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What’s your Game Plan? Building and Presenting a Solid Backup Strategy Recommendation
When a client wants to protect their critical business data, they turn to you for advice on backup solutions. As their managed service provider, you are their trusted advisor, and they rely on your recommendations for all their technology needs. You're like their coach, and you need to draw up a game plan for their backup strategy.
Ditch the Menu of Options: Recommend the Right Backup Solution
Picking a data backup solution is not a choice between less expensive and more expensive. It's a choice between the right solution and the wrong solution.
Who told you that?! Four Ways to Improve Internal Communication between Sales and Support Teams
Improving internal coordination has a ripple effect on an organization. By fine-tuning internal communication, external communication is sharpened, customers are happier and better informed, and, in turn, business does better.
What am I paying you for? The MSP’s Struggle to Justify their Fees
Business clients can be reluctant to pay for things they don't think they need. Managed services are a perfect example of this. When things are working correctly, people don't consider the factors that cause everything to run smoothly.
“It Won’t Happen to Me”: When Small Businesses Gamble with Backup Coverage
For those that choose to go without data backup coverage, their files are constantly at risk for data loss. Most think, "It won't happen to me." and take a gamble by going without backup protection. But all too often, businesses lose that bet.
The Crippling Cost of Data Loss: Hardware Failure by the Numbers
What type of hardware is failing the most? There are a number of things that can fail, from optical disk drives to motherboards and so forth, but according to our partners, hard drive failure accounts for more than majority of failures; 80 percent claimed it’s the most common.
What you don’t know about your solid state drive (SSD)
There is no gray area with self-encrypting storage devices. The data stored within is encrypted. You either have what it takes to decrypt and access the data, or you don’t. Period.
Gillware completes SOC 2 Type II security audits
Every day, thousands of Gillware customers and Partners trust us with their sensitive electronic data. In order to prove to our customers that we hold the security and confidentiality of their data paramount, Gillware undergoes an annual SOC 2 Type…
Case Study: Western Digital Blue WD3200AAKS-00L9A0 making a clicking noise
Background: When the power goes out, there are a lot of questions that come to mind. What happened to cause the outage? When will the power come back on? Lower on the list of concerns may be whether or not…
Case Study: Western Digital Passport WD10TMVW-11ZSMS4 not spinning
Recovery Type: External Hard Drive Drive Capacity: 1TB Manufacturer: Western Digital Model Name: Passport Model Number: WD10TMVW-11ZSMS4 Manufacture Date: 28 July 2012 Main Symptom: Not Spinning Type of Data: Pictures and Images Data Recovery Grade: 10 Binary Read: 99.99% Background:…
HIPAA compliance concerns surround Unity Health Insurance’s missing portable hard drive
Update: September 21, 2015 Lately, it seems like there’s another data breach in the news every week. Just a couple weeks ago, Excellus Blue Cross Blue Shield announced that more than 10 million of its members’ personal information had been…
Two cryptolocker ransomware cases in two days
[transcript of text on picture above: “Your important files encryption produced on this computer: photos, videos, documents. etc. Here is a complete list of encrypted files, and you can personally verify this. Encryption was produced using a unique public key…