What’s your Game Plan? Building and Presenting a Solid Backup Strategy Recommendation

Ditch the Menu of Options: Recommend the Right Backup Solution

Who told you that?! Four Ways to Improve Internal Communication between Sales and Support Teams

What am I paying you for? The MSP’s Struggle to Justify their Fees

“It Won’t Happen to Me”: When Small Businesses Gamble with Backup Coverage

The Crippling Cost of Data Loss: Hardware Failure by the Numbers

What you don’t know about your solid state drive (SSD)

Gillware completes SOC 2 Type II security audits

Every day, thousands of Gillware customers and Partners trust us with their sensitive electronic data. In order to prove to our customers that we hold the security and confidentiality of their data paramount, Gillware undergoes an annual SOC 2 Type…
Case Study: Western Digital Blue WD3200AAKS-00L9A0 making a clicking noise

Background: When the power goes out, there are a lot of questions that come to mind. What happened to cause the outage? When will the power come back on? Lower on the list of concerns may be whether or not…
Case Study: Western Digital Passport WD10TMVW-11ZSMS4 not spinning

Recovery Type: External Hard Drive Drive Capacity: 1TB Manufacturer: Western Digital Model Name: Passport Model Number: WD10TMVW-11ZSMS4 Manufacture Date: 28 July 2012 Main Symptom: Not Spinning Type of Data: Pictures and Images Data Recovery Grade: 10 Binary Read: 99.99% Background:…
HIPAA compliance concerns surround Unity Health Insurance’s missing portable hard drive

Update: September 21, 2015 Lately, it seems like there’s another data breach in the news every week. Just a couple weeks ago, Excellus Blue Cross Blue Shield announced that more than 10 million of its members’ personal information had been…
Two cryptolocker ransomware cases in two days

[transcript of text on picture above: “Your important files encryption produced on this computer: photos, videos, documents. etc. Here is a complete list of encrypted files, and you can personally verify this. Encryption was produced using a unique public key…