Contact Us

Contact our data recovery client advisors or our client support representatives to get the help you need.

Client Advisors

Need a risk-free quote or help submitting your data recovery case to us? Our Client Advisors can help.

Advisor Hours:
Monday-Friday: 8 a.m. to 6 p.m. CST

Our client advisors are available by phone during business hours.

Tell us the type of equipment that failed, what happened, data you need recovered, how fast you need the data, and how you heard about us. One of our Client Advisors will respond within 25 minutes during business hours.

Have a quick question about our process or pricing? Use our Chat feature to get quick answers from a real Gillware employee, not a robot.

Schedule a short 10-15 minute phone conversation with a friendly client advisor at a time that is convenient for you.

Customer Service

Have questions about a current data recovery case? Our Customer Service team can assist you.

Support Hours:
Monday – Friday: 8 a.m. – 5 p.m. CST

Support Tool:
Download for Windows (5.8MB)
Download for Apple (12.9MB)

Customer Service representatives are available by phone during business hours.

If you are unable to call during business hours, feel free to send us an email. We will respond to you within one  business day.

Our Location

1802 Wright St, Madison, WI 53704

Office Hours:
Monday – Friday: 8 a.m. to 5 p.m. CST

Local Phone:


Gillware Digital Forensics is now Tetra Defense