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Season 2, Episode 498 The I Am CEO Podcast aims to provide effective ways to build relationships, generate sales, and grow your business without having to […]

Whether you’re dealing with accidentally-deleted files, deleted or corrupted LUNs, or issues with an unresponsive NAS server or virtual machine setup, it can be a challenge […]

Updated 12/3/2019 The tiny thumb-sized USB flash drives we use to carry data around in our pockets are an odd mix of both fragility and resilience. […]

At Gillware, we’ve heard all the stories when it comes to computer failure: You dropped your MacBook or spilled coffee all over the keyboard You left […]

Stronger connectivity, significant cost reductions, and a centralized system are noticeable advantages of switching your telephone network to Voice over Internet Protocol (VoIP). And since you […]

The error code 0x800701e3 is, unfortunately, an issue that the engineers at Gillware have seen far too often. The full error code’s details can vary, but […]

Brian Gill joins Joe Casabona in the podcast, "How I Built It." They touch on numerous tips and tricks regarding data recovery, incident response, and preliminary […]

David Kruse serves as our Director of Business Development. He comes from the cyber insurance industry and wants to share the lessons he has learned after […]

Brian Gill joins Mike Saunders, the Authority Positioning Coach at Marketing Huddle, in the podcast “Influential Entrepreneurs.” Throughout the podcast, they speak about the new Ransomware […]

What is cyber security? Brian Gill joins Manuj Aggarwal, the CTO at Minehub and TetraNoodle Technologies, to touch base on the basics of Cyber Security. Manuj […]

Current Highest-Risk Cyber Threats Ransomware As long as the criminals can make money infecting networks, Ransomware is going to be a problem.  The vast majority of […]

"Boot Device Not Found." Many of the most vexing errors you'll encounter on your PC leave pretty cryptic messages behind for you to decipher... but thankfully, […]

A huge thanks to the folks at LAWsome Podcast for hosting Christopher Gerg and Nathan Little. You can find the original podcast episode and synopsis here. […]

Data breaches and ransomware incidents happen daily throughout the world. Today’s businesses need to spend the time and money to recognize these threats and take the […]

Thousands of companies worldwide are attacked daily by cybercriminals. This problem seems to be getting worse and the criminals continue to elude the authorities. Businesses should […]

A “semaphore” is a type of programming object used in multi-threaded processing across networked devices. The semaphore timeout tends to happen when copying large amounts of […]

Protecting Your Business Data with Proper Cyber Management Episode Description Data is one of the greatest assets of a company, and when information is lost, it […]

Data means everything to today’s small business. Every business needs a data storage option that can safely and securely store your valuable data. This is where […]

Bad sectors can occur on mechanical hard drives, modern solid-state drives (SSD), and many forms of digital media including USB drives, memory cards and externally attached […]

A special thanks to the Financial Gravity podcast for having Christopher Gerg as a guest. Christopher Gerg is the Chief Information Security Officer and VP of […]

Rapid advancements and unchecked growth have turned a few burgeoning buzzwords into hot targets bursting at the seams with sensitive, valuable information. In that time, new […]

The term “Wire Transfer Fraud” started in the origin of this type of crime – wire transfers, which is the transfer of funds between banks across […]

With the threat of cyber crime to businesses, it is clear there needs to be a shift in the conversation if any real improvements are to […]

Illegal, crippling, threatening, malicious – words many may use to describe ransomware and the affect it is having on businesses across the globe. Booming? Thriving? Successful? […]

With the best of intent, governments and organizations have created laws certifications, and requirements to protect payments, personal data, privacy, and communication (PCI-DSS, PCI-DSS, PCI-3DS, PA-DSS, […]

Companies are spending more to prevent cyberattacks, but not getting results. Why, and what can you do better? This article was originally published by Jason Busch […]

You walk into the office on Monday morning, yearning for a cup of coffee, mentally sifting through your to-do list for the week and bam ­– […]

Data recovery is one of those things you don’t know you need until you need it. You probably didn’t know professional labs like the one here […]

News headlines featuring data-related attacks most commonly refer to either the deletion or theft of data. As cyberattacks grow in sophistication, our incident response and risk […]

Update 1-23-2019: This article has been updated with additional details on how to fix boot errors. What does a "Default Boot Device Missing" error mean? A […]

Update 1/18/2019 - This article has been updated with more detailed information about why hard disk drives stop spinning and what end users can do about […]

Updated 1-17-2019 with additional information about the Dell error code 0141 and how to troubleshoot it If you have a Dell PC that is currently displaying […]

With all the news about data breaches, you may think the threat landscape cannot possibly get any worse – but that is the expectation among industry […]

Update 1/15/19: This article has been updated with new information about the "this is a NAS data disk and cannot boot system. System halted" error message […]

What Is Error Code 0xc00000e9? Error code 0xc00000e9 is a specific boot error code you might see if your PC is having difficulty booting up. Instead […]

During the next couple weeks, we’ll see countless stories and interviews with experts and thought leaders forecasting 2019’s hottest cybersecurity innovations and trends. AI, Blockchain, better […]

Day in and day out we receive cases from businesses experiencing some form of a cyber attack. The vast majority of these attacks can be blamed […]

Hard drives can talk, as long as you know how to listen. And at Gillware, boy do we know how to listen. We deal with failed […]

This classic video from our archive confronts an issue that remains as important as ever to data recovery. We know people are naturally curious, but that […]

If you’re having questions related to your Synology storage pool, especially if you have a storage pool that has crashed or become degraded, look no further. […]

One of the most frustrating aspects of encountering a Macbook Pro black screen is that there are so many possible causes of the issue and, seemingly, […]

If your Western Digital My Passport hard drive is clicking, you've come to the right place to help. Read on to find out what makes your […]

Whether you’re dealing with accidentally-deleted files, deleted or corrupted LUNs, or issues with an unresponsive NAS server or virtual machine setup, it can be a challenge […]

This month, I’m taking a stab at JSON (not to be confused with another seasonally-appropriate Jason). As a subset of JavaScript, JSON doesn’t quite qualify as an artifact […]

What is GandCrab V5? GandCrab V5 is a new strain of ransomware and a variation on the pre-existing GandCrab ransomware, first spotted in the wild in […]

Knowledge of how to fix a corrupted USB drive can save you a lot of work in redoing your project all over again. A USB pen […]

We never have to try very hard to find an excuse to travel to California, and the NetDiligence Cyber Risk Summit was one of the easiest no-brainers when […]

Last week, Microsoft released a doozy of an update for Windows 10, and many users who were first to install the patch quickly discovered that the […]

What is LockCrypt 2.0 BDKR? A new variant of LockCrypt 2.0 was discovered late in September 2018. This version is identical to the original LockCrypt 2.0 […]

What is Qinynore? Qinynore is a new strain of ransomware virus discovered in late September 2018. It is a variant of Hidden Tear and, aside from […]

The proper method for inquiring after the properties of things is to deduce them from experiments. ~ Isaac Newton Testing is the way to figure out […]

We here at Gillware have provided a comprehensive Ransomware Prevention Guide to assist you and your clients in preventing a ransomware attack, or easily recovering from […]

“Words – so innocent and powerless as they are, as standing in a dictionary, how potent for good and evil they become in the hands of […]

We Hate the Hard Drive Freezer "Trick" As Wisconsinites, whether we're in the sweltering throes of another record-breaking summer or the dead of winter, colder temperatures […]

“Wherever he steps, whatever he touches, whatever he leaves, even unconsciously, will serve as a silent witness against him. Not only his fingerprints or his footprints, […]

Updated 1-2-2019 3F0 Error: What is "boot device not found"? Have you run into a Hard Disk 3F0 error on your HP laptop or desktop PC? […]

Updated 1-2-2019 If your computer can't boot up and you can hear it making weak beeping noises, open it up and listen closer. That beeping noise […]

Updated 1-3-2019 Why Does Your Surface Pro Keep Restarting? Usually, when a computer gets stuck in a boot loop, the problem has to do with the […]

Updated 1-2-2019 A Dell Error Code 0142 is one of the many ominous, obtuse, indecipherable boot error messages you might end up seeing if your PC […]

“The truth is rarely pure and never simple.” ~ Oscar Wilde, The Importance of Being Earnest Myths and Legends: This past week, I spoke at the […]

For most people, Friday is the start of their weekend. At Gillware Digital Forensics, it’s actually the start of our work week. Why? Because it’s the […]

“There are 10 kinds of people in the world: those who understand binary numerals, and those who don’t.” ~ Ian Stewart, Professor Stewart’s Cabinet of Mathematical Curiosities […]

A data breach that only leaks your email address and phone number might seem trivial. But here’s a look at how hackers can exploit you with […]

Equifax, Uber, Yahoo, Boeing, UnderArmor, MyFitnessPal, Panera, and even US power plants and gas pipelines. Private sector or public sector, big or small, it seems cyberattacks […]

Updated: 1/11/2019 A flashing blue power light on a Synology DS214+ NAS device is usually a symptom of a motherboard failure. When the motherboard of your […]

UPDATE: MARCH 29, 2018 While the initial storm from May 2017 may have long since subsided, WannaCry is still out there, still being passed around by […]

Earlier this year, the IT world was rocked by the news that a devastating vulnerability affected just about every Intel processor in use today. Because the […]

Our data recovery lab received an interesting case recently. On the surface, it looked like just an ordinary USB flash drive that had had its plug […]

No computer is ever going to ask a new, reasonable question. It takes trained people to do that. – Grace Hopper My Sheroes! Today, March 8, […]

What happens when you have BitLocker enabled and your Windows installation becomes corrupt, leaving you no longer able to boot into Windows? Normally you would go […]

With a new file system comes new challenges for data recovery experts. APFS data recovery is still in its infancy, but that doesn't stop our Mac […]

Our data recovery experts know computers backward, forward, inside and out. We have to. In this post, our Mac data recovery expert Charles talks a bit […]

The moon isn’t made of green cheese. However, the Earth is. Swiss cheese, in fact. In 1990 British psychologists James Reason and Dante Orlandella coined the […]

“On the other hand, you have different fingers.” —Steven Wright Transposition magic is a lot of fun to watch. In the blink of an eye, a […]

UPDATE 1/8/2018: Intel claims that patches for Meltdown and Spectre will be coming to 90% of CPUs in the coming week. CPU performance impacts to single users have […]

Previous chapter: The Ghost of Hard Drives Yet to Come Part Five: The Spirit of Backup Scrooge had returned to his own time! He felt disoriented, […]

Previous chapter: The Ghost of Hard Drives Present Part Four: The Ghost of Hard Drives Yet to Come The third spirit appeared to Scrooge with no […]

Previous chapter: The Ghost of Hard Drives Past Part Three: The Ghost of Hard Drives Present Scrooge hardly had time to rest and recuperate when the […]

Previous chapter: The Ghost of Marley Part Two: The Ghost of Hard Drives Past Scrooge thought the haunting words of his deceased ex-partner were, of course, […]

‘Tis the season for one of the most widely-beloved Christmas stories of all time: Charles Dickens’ most enduring work, “A Christmas Carol.” You all know the […]

In Charles Dickens' "A Christmas Carol," the most influential Christmas story of the modern age, it takes one ghost and three spirits to scare an old […]

No matter what you’re looking for—a plumber, lawn care services, a grocery store, a computer repair expert, a pizza place that delivers—you want to find it […]

New cybersecurity threats seem to pop up on a daily basis. All the encryption in the world doesn’t seem to stop people from hacking into systems […]

BTC (Ƀ) is huge right now, in case you haven't noticed. The value of a single coin of the famous (and infamous) cryptocurrency has skyrocketed over […]

Our data recovery experts know computers backward, forward, inside and out. We have to. In this post, our Mac data recovery expert Charles talks a bit […]

Updated 01/03/2019 At Gillware, we’ve heard all the stories when it comes to computer failure: You dropped your MacBook or spilled coffee all over the keyboard […]

“This makes me very angry, very angry indeed.”  – Marvin the Martian In Duck Dodgers in the 24½th Century, Daffy Duck (playing the part of Duck Dodgers) battles […]

Many people have likely seen this Aldi coupon scam appear on their Facebook news feed by now, and some have attempted to get the coupon. Unfortunately […]

“If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.” ― Albert Einstein At […]

“I didn’t do it.” – Bart Simpson It Was Windows, Not Me… I Swear!! I spent a lot of time in my law enforcement career digging […]

October is National Cyber Security Awareness Month. New cyber threats are emerging all the time, and it’s up to you to keep up to date on […]

Hard drives have come a long way over the past six decades. The first hard drives were the size of refrigerators; they had record-sized platters capable […]

“Feed Me, Seymour!” ~ Audrey II, Little Shop of Horrors When it comes to films (and musicals), the 1986 nerdy cult classic Little Shop of Horrors is […]

Updated 1/8/2019 The tiny thumb-sized USB flash drives we use to carry data around in our pockets are an odd mix of both fragility and resilience. […]

Over the past two weeks, the infosec (information security) and Apple community have been shocked by the discovery that, according to research performed by Duo Labs […]

Data recovery and professional hard drive repair is a niche and oft-misunderstood industry. Take a journey with Kirk Harvell, one of Gillware's data recovery experts, as […]

Do the difficult things while they are easy and do the great things while they are small. A journey of a thousand miles must begin with […]

What you don’t know can’t hurt you. ~Unknown Apple Continuity, iCloud Sync, and Digital Forensics Apple Continuity; introduced in 2014 with iOS 8.0, this nifty feature allows seamless […]

In this hard drive data recovery case, the client had been storing research documents and family photos on an external Seagate Expansion Desktop Drive. One day, the client’s […]

“I begin by imagining The impossible And end by accomplishing The impossible.” ― Sri Chinmoy I love my work! I’ve said it before, and I’ll say it […]

The first rule of server disaster recovery is redundancy. The second rule of server disaster recovery is redundancy. As an IT consultant, you know very well […]

A motorcycle is a vehicle of change, after all. It puts the wheels beneath a midlife crisis, or a coming-of-age saga, or even just the discovery […]

I was making an amazing living as a software architect for some really boring stuff like insurance payment systems and cheese databases. I was bored out of […]

Our client in this data recovery case came to us for help with HP hard drive recovery. They had been having some difficulties with their HP […]

“There is geometry in the humming of the strings, there is music in the spacing of the spheres.” — Pythagoras Curiosity is a personality trait that […]

What is Network Attached Storage and who needs it? NAS (network-attached-storage) devices are one of the best ways for individuals and businesses both large and small to […]

When an external hard drive stops working, there are a couple of basic troubleshooting tests. This post isn’t completely focused on fixing the drive, as the […]

If your data is important to you, you may have thought about the development of a network-attached storage solution. A personal NAS server will keep your […]

Updated: 1/22/2019 If you’re looking to protect your data, you may have already encountered both SAN and NAS storage options. SAN and NAS are very similar […]

Data loss can be more than a headache for your business. In many cases, data loss can undermine a company’s credibility and prove costly if the […]

Sometimes the backup you have isn’t the backup you need. And if you’re not careful, you could find that out the hard way. Such a thing […]

This Sunday, May 14, 2017, is Mothers’ Day. On this day, we honor and cherish the moms in our lives, including our mothers, our grandmothers, and the mothers of […]

Updated: 1/24/2019 Disk Self Testing: The Long and Short of It There are two sorts of Disk Self Test or DST, procedures a hard drive can […]

“Would you tell me, please, which way I ought to go from here?” “That depends a good deal on where you want to get to.” “I […]

Every once in a while, a DVR comes into Gillware’s data recovery lab to give our DVR video recovery specialists a challenge. Or, specifically, (usually) the […]

The client in this data recovery case study had a Drobo unit on the fritz. The Drobo unit, a storage device produced by Data Robotics, could […]

The client in this FileVault data recovery case study ended up in hot water when they decided to encrypt the data on their Macbook. The FileVault […]

This client came to us for our NAS array recovery expertise after losing the data from their Western Digital My Book Live Duo. The device had […]

The client in this data recovery case lost the data on their Seagate BlackArmor NAS device when the device became unresponsive. The NAS was not visible […]

The client in this iMac data recovery case came to us after their computer broke down. It wouldn’t boot anymore, and the client’s local computer repair […]

When you hear your hard drive clicking, when your solid state drive stops working for one of a myriad of reasons, or when your computer stops recognizing […]

The client in this data recovery case lost a lot of their data, including financial documents and family photos, when their PC’s Hitachi hard disk drive […]

You might think that your hard drive is most at risk of being dropped when it’s inside a portable external casing, or inside a laptop. Hard […]

Our client here in this Macbook data recovery case was in trouble. Their Macbook had served them well for years—but now it was toast. They would […]

Hard disk drives might seem like a dry subject. But the history of hard disk drives and their evolution from five-megabyte fridge-sized monstrosities to five hundred […]

Dealing with a frozen computer is bad enough on its own. What’s worse, though, is when the people you trust to fix the issue end up […]

It can happen to any of us. One swipe of the finger and you’ve just erased all those photos you took on your phone of your […]

Our client in this data recovery case came to us with a dying hard drive. They had taken the external hard drive, which they’d used to […]

When it comes to running a business, the question of data storage can be tricky. Requirements usually exceed simply buying some cheap external storage, but most […]

When your external hard drive breaks down, it’s up to specially-trained experts to safely and reliably make the necessary repairs. Portable external hard drives can fail […]

Portable external hard drives can fail and break down just like any other hard drive. In fact, due to their portability, they’re even more susceptible to […]

DIY data recovery tricks can make your data look like this. Always trust experts who know how to recover data from a dead hard drive. When […]

When you use VMWare ESXi for your server, you may be unfortunate enough to encounter a PSOD. A PSOD, or “Purple Screen of Death”, is a diagnostic […]

When a hard drive suddenly becomes “raw” or “uninitialized” due to some form of failure, it can take careful work by data recovery experts to retrieve […]

There are a lot of different ways that hard drives can lose data, from physical issues in which the sensitive internal components break down to logical […]

Hard drives can lose data in a lot of different ways. Any number of physical issues can break down the drive’s sensitive internal components. Logical issues […]

Hard drives have come a long way from the fridge-sized monstrosities of the 1950s. They’re not just smaller. They pack orders of magnitude more data than […]

Here at Gillware, we see a lot of failed hard disk drives—about two dozen every day, on average. These hard drives come to us from customers […]

Hard disk drives are really incredible inventions when you think about how much data they cram into such a small space (although that alone doesn’t seem […]

Making strong passwords is hard work—but it’s worth it. Leaving your bank accounts, social media accounts, email accounts, and devices protected by insecure, easily-guessed, and easily-broken […]

While most SSD reviews lean heavily upon the facts and figures surrounding speed and price, as a data recovery lab, we tend to favor other qualities. […]

Your Own Personal Cloud… Is Still A Cloud WD MyCloud external drives are, as their name suggests, meant to give users their own little slice of […]

What’s in a name? That which we call a rose by any other name would smell as sweet. – William Shakespeare, Romeo and Juliet A Thorny […]

The client in this data recovery case had a problem. And soon enough, that problem turned into two problems. Their first problem was that they’d accidentally […]

Hard drives, like any electronic devices, need electricity to function. But they can also suffer a lot of damage if they’re exposed to too much electricity. […]

The client in this Toshiba data recovery case came to us after their CNC milling machine stopped working. They investigated the milling machine itself and found […]

The client in this ZFS data recovery case had a Dell PowerVault MD1000. In this PowerVault were two fourteen-drive RAID server arrays. When their business relocated, they […]

A lot of work and materials go into data recovery. As a result, it’s not an inexpensive service. All of the specialized work, materials, and facilities […]

“Your Device Has RAID Configuration Issues” – How? The error message our client saw in this WD MyBook Duo data recovery case should rightly bewilder anyone […]

Recently, a potential client contacted us, wondering if we could recover data from their Apricorn Aegis Secure Key 3.0 USB drive. The USB flash drive itself […]

Updated: 1/3/2019 When a loved one passes away, dealing with the mundane little things is an unfortunate, and often headache-inducing, necessity. Canceling a deceased loved one’s bills and […]

We’ve seen many a crashed hard drive come from dropped laptops. It just comes with the territory—a portable device with a small data storage device inside […]

Our client in this data recovery case had been the proud owner of a Samsung M3 external hard drive. Then the external drive took a tumble […]

The client in this data recovery case study came to us to help them get back a number of photos they’d accidentally overwritten. They’d had a […]

“Every truth has two sides; it is as well to look at both, before we commit ourselves to either.” – Aesop Our client in this forensics […]

On February 28, 2017, Amazon Web Services’s servers decided to celebrate Mardi Gras in an unusual way. A problem in one of AWS’s massive data centers […]

“No Operating System Found”—Anatomy of a Hard Drive Boot Error When you get a “no operating system found” error message, your computer is telling you, in […]

On February 23, 2017, Cloudflare, an internet company providing essential infrastructure and services to thousands of websites, announced it had found and rectified a bug in its […]

“Leland, in his last issue, struts out with a chip on his shoulder, and dares Bush to knock it off.” The Weekly Oregonian, 1855 In this […]

There are some days where it just feels like technology has developed a vendetta against you. Our client in this data recovery case was having one […]

Our client braced themselves for the worst when their Toshiba Canvio external hard disk clattered to the floor, wrenching itself free of the USB cable tethering […]

How a Power Outage Can Kill Your Hard Drive Your hard drive uses an array of complex, sensitive devices to store, read, and write data. Those […]

The client in this data recovery case had a Western Digital My Book that had stopped working. They would plug the external hard drive into their […]

“Keep thinking. You can hear our brains rattling around inside us, like the littler Russian dolls.” – M. T. Anderson In this case study, we got […]

"Why Is My Computer Beeping?" A (Brief) Look At Computer Beep Codes We tend to associate beeping with electronics. Even your computer will beep—but when it’s […]

Unlike hard disk drives, which can make a lot of noise when they kick the bucket, solid state drives live and die in near-complete silence. This […]

When you turn on your PC, you expect to see the Windows startup screen shortly afterward, followed by your familiar Windows login screen. You don’t expect […]

The client in this RAID data recovery case had a four-drive RAID-10 array that had failed when two of its four hard drives died. The RAID-10 array […]

The client in this data recovery case came to us to get data recovered from their crashed Dell T420 server. This Dell T420 server used a RAID-5 […]

Updated: 1/17/2019 What do you do with a dead hard drive? You can use it as a paperweight, a doorstopper, or a bookend. You can even make […]

On the second Monday of every February, you can celebrate “National Clean Out Your Computer Day”. This year, that Monday falls on the 13th of February. […]

Updated: 1/14/2019 Apple introduced its Fusion Drive technology in 2012 to marry speedy solid state flash memory with traditional hard disk drives. The Fusion Drive is […]

This client sent the hard drive inside their laptop to our Seagate HDD recovery specialists when the drive stopped working. It hadn’t been a quick death, […]

The client in this data recovery case came to us for Seagate file recovery services after the Seagate Momentus hard drive in their laptop began to […]

There’s a lot of malicious software in the world, of varying degrees of nastiness. But ransomware is by far one of the nastiest types of malware on […]

GitLab is a hosting tool for source code, allowing programmers to work together on projects and collaborate from all around the world. Over 100,000 organizations, including […]

In this data recovery case, our client had been using their external hard drive to store important documents. After their Seagate external hard drive stopped detecting in their […]

Updated 1/8/2019 Gillware’s SSHD Repair Services Seagate introduced its SSHD (Solid-State Hybrid Drive) line of hard disk drives to marry high-speed flash memory with high-capacity hard […]

“The number of American troops killed in Afghanistan and Iraq between 2001 and 2012 was 6,488. The number of American women who were murdered by current […]

A few of my friends on Twitter alerted me to FamilyTreeNow in the past week. When they searched their names on the site, they were able […]

The client in this Hitachi HDD recovery case brought their laptop to Gillware after a hard drive failure cut them off from their personal documents and […]

“To develop a complete mind: Study the science of art; Study the art of science. Learn how to see. Realize that everything connects to everything else.” […]

When this client’s IBM System x3650 M3 server crashed, they feared the worst. IBM had ended both production of and support for this particular model years ago, […]

If you’re a PC user, you may have encountered this hard drive boot error at least once in your life: File: \Boot\BCD Status: 0xc000000f Info: An […]

Hard disk drives, like everything else, eventually stop working. No matter how well you care for your computer’s internal hard drive or your external hard drive, […]

Our client in this RAID array recovery case came from a medical clinic. One of the computers in their lab responsible for storing DICOM standard images […]

If you’ve been following our case study blog posts, you’ve probably noticed that we publish a lot of case studies about recovering data from Windows computers. […]

The client in this data recovery case had a Western Digital My Passport external hard drive. The drive had been working fine, and they’d filled it […]

The client in this data recovery case came to us after 34 gigabytes of photos had been deleted from their laptop. Once they had realized the […]

AJA’s Ki Pro video recorder looks familiar to anybody who remembers the halcyon days when we recorded audio and video on magnetic tape. But instead of […]

After trying out Windows 10, plenty of people ultimately chose to back out and return to their old OS. It’s not hard to see why—early adopters […]

The client in this data recovery came to us after their local fire department suffered a server crash. A lightning strike to the station had led […]

The client in this data recovery case came to us after their laptop PC ran into trouble booting. After removing the hard drive and plugging it […]

It happens to the best of us sometimes. You reformat your PC’s hard drive and install a nice, fresh version of Windows on it. You get […]

Memory Card Photo Recovery: How to Recover Pictures from an SD Card Think of your SD card as a long, sandy beach. Imagine each file living […]

“April is the cruellest month, breeding lilacs out of the dead land, mixing memory and desire, stirring dull roots with spring rain. Winter kept us warm, […]

RAID 5 is a popular RAID level for data storage, seeing use in servers for businesses of all shapes and sizes. While RAID 5 is resilient […]

If my forgeries looked as bad as the CBS documents, it would have been ‘Catch Me In Two Days’. – Frank Abagnale   Frank Abagnale, infamous […]

The client in this data recovery case had been storing their company’s Peachtree financial database on an old Seagate Barracuda hard drive. Eventually, as all hard […]

Updated 1/7/2019 What Makes a Good SD Card Go Bad? Good SD cards can go bad for a variety of reasons. There is a long list […]

The client in this data recovery case came to us for our Seagate NAS recovery services. This client had been using their Seagate Central NAS device for […]

“What you see depends on how you view the world. To most people, dirt is just dirt. To a farmer, it’s potential.”  ~ Doe Zantamata Earlier this […]

In the late spring of 2016 we received a cell phone from Detective Robert Hale of the Town of Madison Police Department for forensic work. This was a […]

The client in this memory card recovery case study had an eight-gigabyte SanDisk SD card full of videos. Or, at least, it had been full of […]

What to Do When You Hear Your Toshiba Hard Drive Clicking When a hard drive is clicking, something is usually wrong with its insides. Normally, your […]

Our client here brought their QNAP Turbo NAS device to Gillware when their data became inaccessible. The TVS-471, with three hard drives in a RAID-5 array, […]

Someday, the hard disk drive inside your computer may become a fire hazard. In this data recovery case, our client came to us for our hard disk […]

If you depend on your computer (as many of us do), few things in this world can make your heart skip a beat like an infinite […]

How RAID Reconstruction Works in RAID-5 RAID-5 is one of the most popular forms of RAID, and it’s not hard to see why. When you combine […]

In this HP ProLiant data recovery case, the client came to us after a server crash. The SQL server with the client’s database and Clarity profile […]

This client brought their Western Digital My Cloud to the NAS recovery experts at Gillware when the device cut them off from their data. They’d been […]

Earlier in 2016, Microsoft triggered waves of complaints after seemingly luring Windows 7 and 8 users into upgrading to Windows 10. The upgrade popups Microsoft had […]

The client in this data recovery case came to us when their Drobo unit suddenly showed up as blank on their Windows PC. Drobo units, designed […]

The client in this data recovery case study had a USB thumb drive that no longer did anything when they plugged it in. The thumb drive […]

The client in this HP data recovery case study came to us for our Toshiba hard drive repair services. The Toshiba hard drive inside their HP […]

Laptop Water Damage – What’s At Risk? A glass of water, juice, tea or anything else can wreak havoc on your computer’s keyboard. It can seep […]

In this data recovery case, our client had a Western Digital network-attached storage device. A network-attached storage device, or NAS, is accessible not via a USB […]

If I had eight hours to chop down a tree, I’d spend six sharpening my ax. – Abraham Lincoln Technology and Work Time The average American […]

This client’s SanDisk Cruzer USB flash drive had a problem. In Device Manager, Windows told the client it had encountered an unspecified error and had stopped […]

The client in this case had been storing Oracle VDI files on their computer’s internal Western Digital hard drive. A VDI file, or “virtual disk image”, […]

The client in this file recovery case was having a day like any other. Their PC was running just fine. Nothing on their computer’s hard drive […]

The client in this case study had owned a Western Digital My Book external hard drive. The drive had worked fine, up until its USB port […]

Nobody will ever deprive the American people of the right to vote except the American people themselves — and the only way they could do this […]

There are few things in this world more frustrating than to be caught in an endless reboot cycle. But while these cycles usually don’t indicate a […]

The client in this data recovery case came to us for our Hitachi hard drive repair services. In their computer they’d had a 500 GB Hitachi hard drive […]

The client in this EFS data recovery case had a problem with their Liteon SSD. Their Windows laptop was not detecting the SSD as a valid […]

This client came to Gillware’s data recovery lab after an accidental reformat cut them off from their collection of family photos and documents. They had wanted […]

The client in this Western Digital My Book data recovery case had a terminally slow hard drive. Eventually, after a few weeks of life in the […]

The client in this data recovery case came to us after their Maxtor hard drive had bitten the dust. Their important photos and documents were stranded […]

USB Data Recovery: USB Not Recognized When you too hastily eject your USB flash drive and your PC won’t recognize it anymore, which part of the […]

The client in this SQL data recovery case had been storing the database for their small business’s point-of-sale (POS) system on an 80 GB Seagate hard […]

In this Samsung SSD recovery case, our client came to us with the solid state drive from their notebook PC. They were having a problem booting […]

This client came to us for Samsung data recovery services after their computer stopped booting from their Samsung HM321HI hard drive. The computer had trouble reading the […]

The client in this RAID-10 recovery case study came to us after their Dell RAID-10 server had crashed. After restarting the Dell PowerEdge server, the RAID […]

In this VHDX recovery case study, the client had several Hyper-V virtual machines stored in the VHDX format on their three-drive RAID-5 server. The RAID-5 server […]

The client in this data recovery case study came to us with a beeping Seagate hard drive. When they powered on their laptop one morning, it wouldn’t boot. […]

After a RAID-5 crash, your data is especially vulnerable. How you treat your crashed server before you bring it to a data recovery lab can have […]

Planned obsolescence is a term that was first coined by real estate broker Bernard London during the Great Depression. It was his philosophy to stimulate growth […]

In this formatted SD card recovery case study, the client lost critical files from their SD card. The photos and videos on their SD card were irreplaceable—one […]

The client in this data recovery case study came to Gillware with an unreadable hard drive. When they went to plug the hard drive into their […]

In this external hard drive recovery case study, the client came to us after catastrophe had befallen their Western Digital My Passport Ultra. The drive had […]

When you first plug in a pristine hard drive or solid state drive, the drive starts out as unallocated. There’s nothing quite like the feeling of […]

In this data recovery case study, the client had a failed RAID-5 array in their server. The array consisted of four enterprise-grade Seagate Constellation hard drives […]

In this RAID-1 data recovery case, the client had been storing their critical documents on a mirrored RAID array as a form of local backup. When […]

Hard drive failure happens. Sooner or later, no matter how often you use it, your hard drive will stop working. After all, a lot of very […]

The client in this data recovery case came to us for our SanDisk SD card recovery services. They had accidentally deleted the contents of their camera’s […]

RAID-5: Fault-Tolerant vs Failure-Proof When you link up three or more drives using RAID-5, special parity data is spread across the drives. Thanks to the parity […]

In this Dell PowerVault recovery case, the client came to us after their Hyper-V host machine had failed. The client’s IT technicians attempted a hard reboot […]

When a hard drive comes to our data recovery lab here at Gillware after spending some time in another data recovery company’s lab, it’s usually for one of […]

When your computer freezes or crashes, it’s usually just a minor annoyance—although it can be a major frustration if you’ve gone a few hours without saving […]

In this Kingston SSD recovery case, the client had a 240 GB SSDNow solid state drive installed in their PC. One day, the drive would not […]

In this case study, a small dental clinic had been using a single SAS Seagate hard drive to store their DentiMax dental records database. This enterprise-grade […]

SSDs come in a wide variety of form factors, since they have far fewer constraints on size and shape than traditional drives. This is great for manufacturers […]

This crashed server came to Gillware all the way from Spain. The client had an IBM Storwize V3700 server machine with eighteen enterprise-grade hard drives that […]

Updated: 1/14/2019 The Intel SSD 8MB bug began appearing in 2011, with Intel confirming the firmware bug’s “sightings” around August of that year. Since its first […]

Fire and electronics rarely mix. Generally, fire is even more destructive than water is to electronics, mainly because while a lot of water-induced corrosion can be […]

Cats and dogs whine. Children whine (and some adults, too). And, as it turns out, even hard drives can whine sometimes. While a whining child can […]

The client in this Western Digital HDD repair case needed pictures and documents recovered from their 320 GB Western Digital hard drive. The drive had failed, producing […]

In this Windows 10 reset file recovery case, our client came to us for our Windows 10 reset file recovery services. When their computer had failed to […]

Hard drives were not designed to endure massive impacts while running. This is common knowledge now, especially with the advent of portable external hard drives that […]

Summer brings us the joys of long days, warm weather, and perfect opportunities to go to the beach. But it also brings us oppressive heat, humidity, […]

In this Macbook Pro data recovery case study, the client turned on their laptop one morning and the dreaded “Gray Screen of Death” popped up. This gray […]

In this PGP encrypted hard drive recovery case study, the client had used full-drive encryption to secure the data on their laptop. With Symantec PGP whole […]

During the summer, we here at Gillware see an uptick in hard drives that have stopped spinning. These hard drives come into our data recovery lab […]

In this case study, the client had been using a G-RAID enclosure as an external device for their Mac Pro. There were two four-terabyte Hitachi hard […]

The client in this flood damaged hard drive recovery case sent us a two-drive RAID-1 array that had been submerged in floodwater during this year's horrific […]

I’m convinced that about half of what separates successful entrepreneurs from the non-successful ones is pure perseverance. – Steve Jobs Retirement? Friday, August 12th, 2016 was […]

Special thanks to Ron Dennison for providing his insights in hard drive failure analysis for both this blog post and our handling guide for water damaged HDDs. In […]

In this data recovery case, the client had four deleted LUNs they needed recovered. These LUNs, or iSCSI targets, had lived on a Synology RackStation RS3412xs network-attached […]

When is a tape not a tape? When it’s a Tandberg RDX Quikstor RDX cartridge! In this Tandberg RDX Quikstor data recovery case study, a client […]

“Will you help me with my research?” – Professor Willow In my blog post on Pokemon GO, I discussed some early observations about forensic artifacts stored […]

The client in this case had a Dell EqualLogic PS4100 SAN. This SAN was filled with 24 300-GB enterprise-grade Seagate hard drives. These 24 hard drives […]

Mobile phones have become an integral part of our daily lives. Phones store our photos, our messages, our contacts, and our memories. They connect us to the […]

“You can fool some of the people all of the time, and all of the people some of the time, but you cannot fool all of […]

In this case, a client from a medical clinic came to us for our data recovery services. Using Parallels Desktop, they had been storing medical records […]

A Sneak Peek at Pokémon Go Application Forensics UPDATED 7/22/16 – Thanks to Warren Raquel (@warquel) a Senior Security Engineer at the National Center for Supercomputing Applications, Android location information […]

“The wings moved so rapidly that they were scarcely visible and remaining stationary the little bird darted its beak into the wild flowers making an extraordinary […]

A Sweet Windows 10 Upgrade Turns Sour Back in the spring and summer of 2015, Microsoft made a huge show out of its brand-new Windows 10 […]

The client in this case had a GoPro video camera full of recorded videos. Those videos were being stored on a tiny microSD card inside the […]

In this RAID-0 data recovery scenario, the client woke up one morning to find that the RAID-0 array they used to store their WordPerfect files had […]

In this SanDisk SD card file recovery case, the client, a photographer, was unable to pull their photos off of the card. While they could access the […]

Sometimes one pays most for the things one gets for nothing. – Albert Einstein In my law enforcement career, I worked on a fair number of […]

In this Dell server recovery scenario, the client’s server fell victim to a power outage. When the power came back on, the Dell PERC 6/i RAID controller card […]

 “You must continue to gain expertise, but avoid thinking like an expert.” Denis Waitley  I’ve been in Austin, TX for the past eight days at the SANS […]

A RAID (redundant array of independent disks) is a way to string individual hard drives together so that they behave like a single giant hard drive. […]

This client brought their hard drive to us after being met with the “Gray Screen of Death.” The failed Hitachi hard drive pulled from their Macbook Pro was fully […]

In this case, our client had four Western Digital WD6000BKHG-18A29V0 hard drives arranged in a RAID-5 array. On that array, they had stored several virtual machines. […]

Before it even arrived we knew this Raptor hard drive repair case was going to be incredibly difficult. This was an unusual data recovery case for […]

A RAID array connects two or more hard drives together to make what is essentially a single giant hard drive. RAID arrays offer greater storage capacity, protection against […]

“Anything that can go wrong, will go wrong.” That’s Murphy’s Law. How we deal with the fallout afterwards is what determines whether Murphy’s Law works for […]

Drive Model: IBM DS0A-21080 Drive Capacity: 1080 MB Binary Read: 100% This client came to us with an ancient hard drive they’d had removed from an […]

This failed NAS device came to us from a nearby small business located in Fond du Lac. Their Synology DiskStation DS 1512+ NAS device had failed […]

In this RAID 5 video blog, Brian Gill breaks down one of our recent RAID 5 data recovery cases. Our client sent in a 3 drive […]

Here at Gillware, it isn’t uncommon to see a client come to us with a clicking Seagate hard drive filled with family photos and other files […]

This client had two 500 gigabyte Western Digital WD5003ABYX-01WERA1 hard drives linked together in a RAID-1 array. Important database files had been erased from the array, […]

In this data recovery case, our client came to us with a logical matter. The client had a Samsung external hard drive formatted for use in […]

In this data recovery case, the client’s drive had multiple failure points. However, the primary reason this Seagate desktop hard drive was not detected was because the […]

“Those who wish to sing will always find a song.” – Celtic Proverb Just over a month ago, I made a huge leap of faith. I […]

The client in this peculiar RAID-5 server recovery case had pulled three 72-gigabyte SCSI hard drives (two Fujitsu, and one Maxtor) from their RAID-5 server. Some kind of […]

Data recovery involving a failed hard drive PCB used to be simple many years ago, when hard drives had simpler and less sophisticated designs. There was […]

In this post, we’re taking a trip away from the Gillware Data Recovery lab and over to the Gillware Digital Forensics lab. This case is an example […]

What is a ThawSpace? The Faronics Deep Freeze software takes a snapshot of the user’s machine, “freezing” it at that point in time. Every time the machine […]

Hard Drive Firmware is the operating system of the hard drive. It is the first thing on the drive’s platters the magnetic read/write heads try to […]

When a hard drive starts making unusual clicking noises, it is because the drive’s magnetic read/write heads have run into a problem while attempting to read data […]

Windows Error leaves user unable to access their data Recovery Type: Laptop Drive Capacity: 500GB Manufacturer: Western Digital Model Name: Blue Model Number: WD5000LPVX-75V0TT0 Operating System: Windows Main Symptom: Windows Error Type of […]

Recovery Type: External Hard Drive Drive Capacity: 1TB Manufacturer: Western Digital Model Name: Passport Model Number: WD10JMVW-11S5XS0 Operating System: Macintosh Main Symptom: Invalid Partition Table, Platter Damage, SmartWare Encryption Type of Data: Pictures and Documents […]

Originally posted on 5/20/2016, and updated on 6/21/2016. This camcorder data recovery case has been completed. Recovery Type: Camcorder (Hard Drive) Drive Capacity: 80GB Manufacturer: Toshiba Model Number: MK8034GAL […]

What is Ransomware? Ransomware is malware that is created for the express purpose of making a profit, traditionally via extorting its victims. There are many types […]

For Press Concerns: Media Contact: Ashley Toy, Director of Marketing Phone: 877-624-7206 ext. 8890 Email: atoy@gillware.com New startup Gillware Digital Forensics makes its debut at National Cyber Crime […]

A few weeks ago, a case came through Gillware’s doors related to a flash drive that was reading as 64GB in size, and yet would only save […]

Degaussing a hard drive is the process of using a strong magnetic field to erase the data from the magnetic substrate of the hard drive platters. […]

This morning, our Technical Lead sent out a rather concerned company-wide email related to a potential malware threat delivered via email. The email in question was […]

Updated 1/8/2019 Here at Gillware, we use many LSI MegaRAID controllers, some of the more popular controllers out there. Although LSI Technologies was acquired by Avagotech in 2014, […]

Recovery Type: Answering Machine Internal Memory: 2MB Manufacturer: Panasonic Model Name: KX-TG4741 Manufacture Date: 11/2011 Main Symptom: Deleted Data Type of Data: Voicemails Background: This is a unique […]

For many computer repair and IT professionals, offering monthly managed services to their customers can be a great way to grow their business and increase customer loyalty. However, […]

First Off, Why Virtualize? For those of you familiar with Hyper-V or virtualization, feel free to skip ahead. For anyone else, this section will provide some […]

Recovery Type: Monolithic USB flash drive Device Capacity: 8GB Device Manufacturer: Kingston Model Name: DataTraveler Model Number: DTSE9 Main Symptom: Unresponsive Type of Data: Photos and […]

Recovery Type: Laptop Drive Capacity: 750 GB Manufacturer: Western Digital Model Name: Black Operating System: Windows Model Number: WD7500BPKX-22HPJT0 Manufacture Date: 03/2015 Main Symptom: Not booting Type of Data: Photos, Videos, Outlook, Microsoft […]

What's a BDR anyway? There’s a lot of talk about BDRs these days, but what a BDR is and how they can be used may be […]

When a customer comes to you with lost data, you probably have a number of different things you try to get their data back. Oftentimes, one […]

Recovery Type: Mobile Phone Internal Memory: 4GB Manufacturer: Alcatel Model Name: One Touch Fierce 2 Operating System: Android Carrier: TracFone Wireless (GSM) Model Number: 7040N Manufacture Date: 09/2014 Main Symptom: Locked out Type […]

Recovery Type: Mobile Phone Internal Memory: 7.8GB Manufacturer: Motorola Model Name: Moto E Operating System: Android Carrier: TracFone Wireless (GSM) Model Number: XT1526 Manufacture Date: 03/2015 […]

Recovery Type: Mobile Phone Internal Memory: 7.8GB Manufacturer: Motorola Model Name: Moto E Operating System: Android Carrier: TracFone Wireless (GSM) Model Number: XT1526 Manufacture Date: 03/2015 […]

Updated November 25th, 2015 Thank you to Cody Dorn for helping write this article.  We get cases here every now and then for failed smartphones, whether it […]

Information security can seem very complicated for anyone that works outside the information security business.  New security technologies come out every year, while new hacks and […]

What does it take to be a reseller for a business-grade backup solution? In most cases, it requires a huge upfront monetary investment and many hours […]

Recovery Type: Mobile Phone Internal Memory: 1.79GB Manufacturer: LG Model Name: Optimus Fuel Operating System: Android Carrier: TracFone Model Number: L34C Manufacture Date: 09/2014 Main Symptom: Locked out Type of Data: Photos, text messages, […]

Photo Credit: David https://flic.kr/p/ej3ohd The tech world has been full of surprises this year. Multiple mergers (including Western Digital’s acquisition of SanDisk announced this week), a […]

Recovery Type: Desktop Drive Capacity: 2TB Manufacturer: Seagate Model Name: Barracuda Model Number: ST2000DM001 Manufacture Date: 09/2012 Main Symptom: Not booting Type of Data: Word/Excel docs, photos Data Recovery Grade: 9 Binary Read: 51.6% Background: Most […]

Recovery Type: Laptop Drive Capacity: 320GB Manufacturer: Hitachi Model Number: HTS545032B9SA02 Operating System: Apple Main Symptom: Not booting Type of Data: Photos, documents, audio and video Data Recovery Grade: 9 Binary Read: 66.6% Background: […]

We’ve been writing a lot about solid state drives lately. To be fair, so has everyone else. SSDs have been gradually ascending the rungs of technological […]

Last week we mentioned the potential acquisition of EMC Corporation by Dell, with EMC reportedly being valued at around $50 billion. While previously just rumors, the […]

Recovery Type: Desktop Drive Capacity: 1TB Manufacturer: Seagate Model Name: Barracuda Model Number: ST1000DM003 Manufacture Date: 07/2012 Main Symptom: Not booting Type of Data: Outlook files Data Recovery Grade: 9 Binary Read: 20.7% Background: Oftentimes, we […]

Originally posted June 27th, 2011. Updated Oct. 6th, 2015. Clients who suddenly lose access to their drive’s data may come to you in a panic. They […]

The short answer is that for now, no. Many organizations still use traditional spinning media in their data solutions and tend to be slow to change […]

IT professionals put up with a lot. Whether you’re a system administrator or a managed service provider, end users can sometimes drive you a little crazy. […]

Two years ago, Western Digital began shipping their new UltraSlim hard drives, which are roughly half as thick as the standard laptop hard drive — 5mm versus […]

1956 In 1956, now nearly sixty years ago, IBM introduced the first iteration of the piece of technology we know as the hard disk drive. The […]

We know your type. When it comes to computer repair, you’re a wizard. Virus removal? It’s a cinch. Screen replacement? A breeze. Networking? Troubleshooting? You’re a […]

Originally posted 6/26/2012, Updated 9/14/2015 If you have an Intel 320 Series solid-state drive and encounter a firmware error – which often presents as a BAD_CTX […]

Gillware deals with a lot of failed RAID systems on the side of data recovery. Partially because problems can arise with so many hard drives running, […]

This scenario demonstrates the need for a file-based cloud backup to keep important data safe from data loss threats such as hardware failure, theft, fires, floods or natural disasters such as tornadoes or hurricanes.

When you send your hard drive off to a data recovery lab, it can be a nerve wracking experience. You want to be sure that the […]

Pixar ran into some misfortune that really illustrates the importance of not just a good backup, but a secondary, offsite backup as well.

On July 28th, IM Flash Technologies, LLC revealed they had managed to create a new type of memory. The joint venture between Intel and Micron, formed […]

Gillware Data Solutions is a unique backup solution, and I’m not just saying that because I work here (okay, maybe a little). Aside from the features […]

Modern silicon-based computing is running into some serious problems. Mainly, a limit. This limit is based on the size of transistors that we use; once they […]

A couple weeks ago, Gillware Data Recovery attended the Flash Memory Summit in Santa Clara, CA. The conference is designed to provide attendees with practical information […]

In the past few years, we’ve seen the invention and development of a technology known as 3D NAND. If you’re not sure what NAND is referring […]

In a separate article, I shared some observations about how to set up a RAID 5 to make failure less likely. These observations were based on thousands of successful […]

By now, you know that offsite/cloud/online backup is key to a comprehensive data backup strategy. Having local backups is not enough in case of fire, flood, […]

By Brian Gill, CEO Gillware Inc. Data Recovery Having run one of the world’s most successful data recovery labs for over a decade now, I’ve seen thousands […]

We get plenty of data recovery cases for solid state drives every year. They are fascinating and fairly complex pieces of technology. With price points dropping […]

One of the most common objections we hear from users reluctant to make the switch to online backup is the wide variety of cheap cloud storage […]

Note: Very long post, scroll to whichever headings pique your interest if you don’t want to read the whole thing. Seriously, there’s a lot to cover […]

  Title pun intended. Long ago, Maxtor was a big player in the hard drive market, until they were acquired by Seagate in 2006. In fact, they […]

Did you know there’s no such thing as a “HIPAA Certification”? According to the US Department of Health and Human Services website, there is no standard […]

Since we recently wrote about logical data recoveries from hard drives and how they structure information, it seems like a good time to tackle a question our data recovery […]

Most data recovery laboratories tend to highlight cases that involved physical damage and needed repair in an environment free of dust and contaminants. These are great […]

Do-it-yourself projects, or DIY projects, are becoming more and more popular, as they can be fun and cost-saving. DIY is becomingso common that there is an […]

Here at Gillware, we understand that losing data can be very stressful. So we tailored our data recovery process to fit all of our clients’ needs […]

Updated 7/22/2015 As a data recovery laboratory, we experience full drive encryption from a different vantage point. The encrypted data we work with usually is owned […]

Most RAID devices were designed and built for data reliability. RAID stands for Redundant Array of Independent Disks (or originally, Inexpensive Disks). The technology, which was […]

The data on a hard drive can be the most valuable possession in an office or a home. It is critical that you know whether or […]

Warning: More complicated subject = longer blog post. But hopefully more interesting for some of you. Encryption is a wonderful tool. It has helped create a […]

A while back we received a Windows server that lost its data due to a particular type of malware designed to extort money by holding the […]

When a customer comes to you with lost data, they’re counting on you to be able to restore their family photos or important business information. However, […]

Updated 7/8/2015 One important question clients ask when considering data recovery is: “How likely will a successful data recovery be?” For us, the answer depends mostly […]

When you discover you've lost data, you're likely not thinking "How will I choose a reputable data recovery provider to help me with this situation?" You're […]

Updated on 6/29/2015 Professional data recovery is not inexpensive, and those who pay for it do so because their lost computer files are worth retrieving. Sometimes […]

The one thing flash drive recovery had going for it was easy direct access to the underlying storage medium. Inside the casing of that USB thumb drive or […]

We get questions from our Partners and customers about software we use to recover lost data. The data recovery software platform we use is 100% proprietary.

As we continue innovating in our world of mobile devices including tablets, cell phones and other media players, devices fall victim to failure of equipment or environment.

In Gillware’s latest blog series, “Data Recovery 101”, our bloggers take a closer look at each of the different components of a hard drive and explain […]

Is your backup solution meeting your clients’ regulatory compliance requirements? As an MSP, your clients depend on you for technology solutions that meet all their needs.

Professional data recovery is a highly specialized technical service. While price can’t be completely taken out of the equation, it can’t always be the driving factor when choosing a data recovery lab.

Through the process of generating and executing a disaster recovery plan, you can achieve a number of other organizational and operational advantages as well.

In Gillware’s latest blog series, “Data Recovery 101″, our bloggers take a closer look at each of the different components of a hard drive and explain […]

In its ongoing mission to provide effective solutions and services to its computer repair Partners, Gillware Data Recovery has partnered with RepairTech to offer their repair process automation toolkit called TechSuite to Gillware Partners.

Toshiba hard drive from white MacBook not booting past white Apple screen due to bad sectors. See how Gillware engineers recovered the data.

Recovering the data stored on a failed hard disk drive (HDD) has always been hard…really hard. The nano-scale tolerances and cutting-edge technology that make the ultra-high […]

Platters are the thin discs inside the drive enclosure. Platters are coated with magnetic substrate that stores binary data in the form of a magnetic field.

Spiceworks has released its two annual IT industry trend reports. They present a positive outlook for the future of cloud products, including online backup.

Upcoming webinars on data recovery, cyber security, digital forensics and incident response, electronic discovery, and more.

A Grammy, Tony and Emmy award winning star of screen and stage, Robert Goulet’s phenomenal talent was preserved through hundreds of hours of video and audio of his performances stored on his wife’s external hard drive.

Mr. Goulet may be gone, but the impressive legacy of his work was safe.

It will take a good plan and the right amount of time to securely transition your client to their new solution. Here are a few steps you can take to make for a seamless transition.

But before you start asking clients important questions about disaster recovery, you need to make sure you’ve got your offering figured out in a way that makes you profitable while also keeping clients satisfied.

When estimating the cost of data loss for a company, large, intangible figures may not scare you. But consider the cost of data loss of an individual file.

When a client wants to protect their critical business data, they turn to you for advice on backup solutions. As their managed service provider, you are their trusted advisor, and they rely on your recommendations for all their technology needs. You’re like their coach, and you need to draw up a game plan for their backup strategy.