A World-Class Data Recovery Lab: Welcome to Gillware
When your local IT technician or computer repair guru can’t help you get your family photos back from that SD card you accidentally formatted or your mission-critical database back from the server that just crashed, it’s time to call in the experts from a professional data recovery lab.
A Data Recovery Lab That Has Your Back
Only a professional data recovery lab with ISO-5 Class 100 clean environments and skilled technicians can reliably perform the delicate work needed to repair a broken hard disk drive and salvage the data from it. Whether your computer’s hard disk or external hard drive is clicking or beeping or your server has suffered multiple hard disk failures, Gillware’s data recovery lab is here to make things right.
Gillware’s experienced computer scientists and mechanical engineers specialize in recovering data not just from broken hard drives, but also from USB flash drives and SSDs, phones and tablets, virtual machines, and RAID servers. We deal with everything ranging from catastrophic failure to accidental deletion on a daily basis.
What are Data Recovery Services?
Data recovery services exist to help you retrieve lost or inaccessible files from storage media such as hard disk drives, solid-state drives, mobile phones, USB flash drives, RAID servers, and other devices. This data can be lost through accidental reformatting or deletion, or the device can be physically damaged and inoperable. While your local computer repair shop or Geek Squad can usually help you recover deleted files, if your device is damaged and inoperable, you will need to turn to a professional lab like ours to retrieve the data trapped within it.
Professional labs like Gillware have incredibly powerful hardware and software tools which allow highly-skilled and well-trained experts to salvage data from broken and corrupted storage media. Whether you need to retrieve deleted documents or photos from your phone or your computer hard drive is clicking or beeping, labs like Gillware’s are where you want to go for help.
What Gillware Offers:
- Free Consultation
- Free Inbound Shipping
- Free In-Lab Evaluation
Gillware Data Recovery Lab at a Glance:
Founded in 2003 in Madison, WI, United States
Staff of leading data recovery and forensics specialists
14,000 square foot ISO-5 Class 100 recovery lab
World leader in advanced data recovery techniques
Meets SOC II Type 2 standards for secure data recovery facilities
Recover data from hard drives, RAIDs, USB flash, SD cards and much more…
A Secure, World-Class Data Recovery Lab at an Affordable Price?
Our goal isn’t to provide the cheapest data recovery services, but we’ve always cared about providing data recovery services that make sense not only to large corporations but also to small businesses and end users as well. Our goal has always been to take as much of the sting out of data loss situations as possible–including, when possible, making it painless for your wallet as well as yourself.
Not only are our prices lower than many of our competitors, but our entire data recovery process is financially risk-free as well. We charge no upfront fees for evaluation or recovery, and we’re even happy to cover inbound shipping costs. Our “no data, no charge” policy states that if we don’t meet the goals you set up for your case and can’t recover your valuable data at an agreed-upon price, you don’t pay us a dime for our services. Gillware was the first data recovery company in the United States to pioneer this level of customer-friendliness.
Read on to learn more about the resources a professional data recovery lab needs to have in order to truly be professional, and how Gillware manages to walk a delicate balancing act to provide both sensibly-priced and consumer-friendly services while also ensuring that those services rival and even surpass other labs:
ISO 5 Class 100 Clean Room Data Recovery Environments
Internal hard drive repair must always occur in a cleanroom environment since dust and particulates should never be allowed to gather on the platters under any circumstance.
Due to their modular construction, clean flow benches are the preferred clean room of choice for Gillware’s recovery lab. As the lab expands, we can easily add more benches without performing the expensive construction work needed to install or expand the traditional hard-wall cleanroom most people think of when they hear the word “cleanroom.”
Gillware has had to move to larger facilities four times in the last thirteen years to accommodate more staff and more equipment. And the modular cleanrooms came with us!
How Cleanroom Benches Cut Prices Without Sacrificing Quality
In addition to cleanliness, security is a crucial aspect of any professional data recovery lab. In the modern era with more and more cybersecurity threats to worry about popping up every day, keeping the massive amounts of data that run through any professional data recovery company on a daily basis is paramount.
Forensic Imaging Equipment for Data Recovery
In order to salvage data from a failed storage device, a technician must use fault-tolerant forensic imaging equipment to copy as much readable data as possible to a healthy storage device before analyzing and extracting the recovered data.
Gillware uses its own proprietary hardware and software bundle to accomplish this goal. Dubbed “Hombre,” our forensic imaging equipment is, without a doubt, one of the most powerful data recovery tools in the world.
In this video, you can see Hombre in action and learn what it looks like to use the most powerful data recovery software in the world.
With the ability to parse and utilize file system and file metadata while imaging, Hombre makes intelligent, fault-tolerant, forensic images of the storage devices sent to our recovery lab. A unique hardware driver only allows read access to the devices, making it impossible for us to alter any of the data on the device.
When hard drives are repaired, they rarely behave optimally. Maybe they can only read one sector every 30 seconds. In this case, most operating systems will just throw up their hands and give up. Sometimes a drive can take up to ten minutes to report as ready in the BIOS.
But Hombre doesn’t care. Hombre has been designed to be more fault-tolerant than any other data recovery software on the planet. In addition, there are many ways to configure Hombre, giving experienced technicians a level of control unseen with most imaging tools.
The level of flexibility and power demonstrated by Hombre is key in providing the excellent service Gillware Data Recovery is known for. By keeping a status map of the read status of billions of sectors and a relational database of file systems and files, then cross-comparing its status map with the file system database and file metadata, Hombre shows in stark detail which data has been successfully read. The data can then be shown to our end users if necessary.
In cases where we have not completely met our clients’ goals, we can easily show them which files have truly been recovered before they decide whether or not to pay for our services.
Hard Disk Platter Restoration Tools
In this video, you can see how our burnishing machine works to help us salvage data. Gillware is one of the only data recovery companies with platter burnishing technology.
In a spinning-disk hard drive, all of your data is stored on hard disk platters. These platters are coated with a thin ferromagnetic substrate. When a hard drive is damaged, the read/write heads that normally float a few nanometers above the platters can collide with them and scrape off the coating. If this happens, the read/write heads, as well as the platters, can be severely damaged.
The dangers of this are twofold. Not only has a portion of your data been irreversibly destroyed (and the read/write heads as well). Particulates kicked up from the collision can embed themselves in other parts of the platters. Any replacement read/write heads we put in on the drive rely on the platters having a smooth surface; platter dust can cause severe damage to them. If something isn’t done about that dust, any further data recovery efforts will be in vain.
Platter Burnishing Technology Sets Our Data Recovery Lab Apart
At Gillware, we’ve developed our own platter restoration equipment for our data recovery lab. The hard drive platter burnishing tool we use is based on the same tools hard drive manufacturers rely on to buff out imperfections in their platters. First of all our glide burnishing equipment must identify the amount and severity of the platter damage. Then it shaves off anything sticking up above the platter’s surface. Think of it as an extremely precise, nano-scale razor. The result is a far smoother surface that our replacement sets of read/write heads can read data from.