Submit a RAID Recovery Case | Gillware Data Recovery

Name *

First

Last

Email *

Phone number *

Referring Partner ID / Referral Code

If you were referred to Gillware by one of our Partners, enter their Partner ID Number or Referral Code here. This number can be found on the information card provided by your computer repair professional. This field will only accept numeric values.

Device Type *

Number of drives *

Individual drive capacities *

What file system or operating system is on the drive? *

Are the drives encrypted? *

No
Yes
I Don't Know

How is the array encrypted? *

WD Smartware
Bitlocker
MacAfee Endpoint Encryption (Safeboot)
Symantec Endpoint Encryption
PGP Guard
Safeguard Easy
Pointsec
SecurDoc
LUKS
FileVault
TrueCrypt
Microsoft EFS
Credant
Other

Was this server hosting multiple virtual machines?

Yes
No
Don't Know

If the server/SAN/NAS was either running as a Hypervisor, or passing storage to a Hypervisor as ISCSI targets, please select Yes.

Did the server hard crash in the middle of a RAID rebuild or expansion?

Yes
No
Don't Know

Device info

If you know any of the information below, please enter it. If you do not know it at this time we can either work with your IT department to gather the info that we need or we will gather it ourselves once we begin the evaluation process.

Briefly describe what happened:

Provide any details that you have about what happened to the drive or any unusual symptoms it is exhibiting.

Describe the setup of your RAID or Server *

Please tell us the details about your equipment configuration. This will help us recover your data more efficiently.

Briefly describe the data that you need to recover: *

Let us know what data on the device is the most critical to you. In some situtations it is important that we target your most important data as quickly as possible. Providing this information increases the chances that we will recover what you need recovered efficiently.

Unfortunately we are not able to auto generate an estimate for this device. Please standby while one of our Data Recovery Client Advisors contacts you shortly.

Recovery Service Speed

Standard Service (6-10 business days, no extra charge) Priority Service (1-2 business days, additional fee) Please note: Quoted turnaround times are estimates only and are representative of our average turnaround times.

Service Speed: *

Shipping

We use this to create your free inbound shipping label.

Your Address *

Address Line 1

Address Line 2

City

State

Zip Code

Case alias or nickname (optional)

e.g., Smith-Case-1

Are we recovering HIPAA protected data?

No, the device does not contain electronic protected health information.
Yes, the device contains electronic protected health information. Note: This requires special processing and will cost an additional $150.

How did you hear about us? (optional)

e.g., google

Are you an IT Professional? (optional)

e.g., Yes im an IT Professional at XYZ Company

Remember, submitting a case to Gillware is financially risk-free. *

I agree to Gillware's service terms