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Submit a Case
Submit a Hard Drive Data Recovery Case
Gillware recovers data from desktop and laptop hard drives and external hard drives. Submitting a case is financially risk-free. When Gillware receives your device, we will begin a free evaluation and provide you with a firm price quote. Work will only begin when we have agreed on a price. The form below will take you through the steps required to send your device to us. If you have any questions, please contact one of our Data Recovery Client Advisors.
Referring Partner ID / Referral Code
If you were referred to Gillware by one of our Partners, enter their Partner ID Number or Referral Code here. This number can be found on the information card provided by your computer repair professional. This field will only accept numeric values.
Continue To Step 2
Does this case involve any current or potential civil or criminal litigation?
I Don't Know
Select device type
Single laptop hard drive
Single desktop hard drive
External hard drive
Select storage capacity
350GB or less
351GB to 950GB
1TB to 3TB
4TB or larger
What file system or operating system is on the drive?
Select the OS or filesystem
Windows (NTFS / FAT / FAT32)
Mac (HFS / HFS+)
Linux (EXT/2/3/4 / XFS)
VMware (ESXI, VMFS, etc.)
I don't know
Is the drive encrypted?
I Don't Know
How is the drive encrypted?
MacAfee Endpoint Encryption (Safeboot)
Symantec Endpoint Encryption
If you know any of the information below, please enter it. If you do not know it at this time we can either work with your IT department to gather the info that we need or we will gather it ourselves once we begin the evaluation process.
Briefly describe what happened:
Provide any details that you have about what happened to the drive or any unusual symptoms it is exhibiting.
Briefly describe the data that you need to recover:
Let us know what data on the device is the most critical to you. In some situtations it is important that we target your most important data as quickly as possible. Providing this information increases the chances that we will recover what you need recovered efficiently.
Unfortunately we are not able to auto generate an estimate for this device. Please standby while one of our Data Recovery Client Advisors contacts you shortly.
Continue To Submit A Case
Recovery Service Speed
Standard Service (6-10 business days, no extra charge) Advantage Service (3-4 business days,
) Priority Service (1-2 business days,
) Please note: Quoted turnaround times are estimates only and are representative of our average turnaround times.
Chose service speed
Standard Service (6-10 business days)
Advantage Service (3-5 business days)
Priority Service (1-2 business days)
We use this to create your free inbound shipping label.
Address Line 1
Address Line 2
District of Columbia
Are we recovering HIPAA protected data?
No, the device does not contain electronic protected health information.
Yes, the device contains electronic protected health information. Note: This requires special processing and will cost an additional $150.
Case alias or nickname (optional)
How did you hear about us? (optional)
Are you an IT Professional? (optional)
e.g., Yes im an IT Professional at XYZ Company
Remember, submitting a case to Gillware is financially risk-free.
I agree to Gillware's
Back to step 2