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Dell PowerVault Server Data Recovery Services

Common Error Code Messages Associated with the Dell PowerVault Servers

As with most problems or errors with computer equipment, there are error codes that are supposed to tell you that something is wrong or will be soon.

The Dell PowerVault is not exception. Since Gillware specializes in recovering data from hard drives, we will focus on error messages that pertain to hard drives specifically. Many of the error codes originate from the RAID Controller card.

Dell PowerVault

The Dell PowerVault family of servers includes the following models:

  • PowerVault NX Series: NX440, NX3240, NX3340
  • PowerVault ME4 Series: ME4012, ME4024, ME4084
  • PowerVault JBOD Expansion: MD1400, MD1420, ME484

Before diving into error messages and troubleshooting, we need to mention one important thing:

BACKUPS! BACKUPS! BACKUPS!

RAIDs are not perfect solutions to securing your data. Redundancy can only protect you so much…and hard drives WILL fail sooner or later.

This is why it is SO important to have proper backups in-place with your servers, and that is only half the work. The other half is making sure the backups are setup properly and made to be backed up frequently.

Testing of your backup systems is also paramount. If your server completely burns up in a fire, can you buy a new machine and using the backups, get your system up-and-running with minimal downtime? That is the million dollar question!

Dell PERC 700 & 800 RAID Controller Card

PERC H700/H800 RAID Card Troubleshooting

The Dell PowerVault family of servers primarily uses the Perc 700 or Perc 800 RAID Controller card.

We have highlighted some of the hard drive error messages associated with the Perc H700 card:

Error Message

The following virtual disks have missing disks: (x). If you proceed (or load the configuration utility), these virtual disks will be marked OFFLINE and will be inaccessible. Please heck your cables and ensure all disks are present. Press any key to continue, or ‘C’ to load the configuration utility.

Probable Cause

The message indicates that some configured disks were removed. If the disks were not removed, they are no longer accessible. The SAS cables for your system might be improperly connected.

Corrective Action

Check the cable connections and restart the system.

If there are no cable problems, press any key or <C> to continue.

Error Message

All of the disks from your previous configuration are gone. If this is an unexpected message, then please power off your system and check your cables to ensure all disks are  resent. Press any key to continue, or ‘C’ to load the configuration utility.

Probable Cause

The message indicates that some configured disks were removed. If the disks were not removed, they are no longer accessible. The SAS cables for your system might be improperly connected.

Corrective Action

Check the cable connections and restart the system.

If there are no cable problems, press any key or <C> to continue.

Error Message

x Virtual Disk(s) Offline(where x is the number of virtual disks failed)

Probable Cause

This warning is displayed when the BIOS detects virtual disks in the offline state.

Corrective Action

You must check to determine why the virtual disks failed and correct the issue. The BIOS does not take any action.

Error Message

x Virtual Disk(s) Degraded(where x is the number of virtual disks degraded)

Probable Cause

This message is displayed when the BIOS detects virtual disks in a degraded state.

Corrective Action

Take corrective action(s) to make the virtual disks optimal. The BIOS does not take any action.

Error Message

x Virtual Disk(s) Partially Degraded

Probable Cause

This message is displayed when the BIOS detects a single disk failure in a RAID 6 or RAID 60 configuration.

Corrective Action

You must check why the member disk is not present to correct the problem. The BIOS does not take any action.

Error Message

The following virtual disks are missing: (x) If you proceed (or load the configuration utility), these virtual disks will be removed from your configuration. If you wish to use them  them at a later time, they will have to be imported. If you believe these virtual disks should be present, please power off your system and check your cables to ensure all disks are present. Press any key to continue, or ‘C’ to load the configuration utility.

Probable Cause

The message indicates that some configured disks were removed. If the disks were not removed, they are no longer accessible. The SAS cables for your system might be improperly connected.

Corrective Action

Check the cable connections and restart the system.

If there are no cable problems, press any key or <C> to continue.

Physical Disk Related Issues

Find a list of different issues relating to physical hard drives using the button to the right, taking you to the PERC H700/H800 manual.

Firmware Error Messages

Find a list of different issues relating to firmware errors using the button to the right, taking you to the PERC H70/H800 manual.

PERCCLI Command Line Tools

Here are a couple of command line tools to use to get a summary of the physical drives attached to your server:

perccli /cx[/ex]/sx show               This command shows the summary of the physical drive for a specified slot in the controller (ex. perccli /c0/e0/s4,5 show)

perccli /cx[/eall]/sall show           This command shows the summary information for all the enclosures and physical drives connected to the controller. (ex. perccli /c0/eall/sall                                                             show)

perccli /cx[/ex]/sx|sall show all    This command shows all information of a physical drive for the specified slot in the controller. If you use the all option, the command shows                                                                  information for all slots on the controller. x stands for a number, a list of numbers, a range of numbers, or all numbers.                                                                                                       (ex. perccli /c0/e3/s0-3 show all)

CLICK HERE FOR MORE DRIVE COMMANDS

Virtual Drive Commands:

perccli /cx/vx show                        This command shows the summary of the virtual drive information. (ex. perccli /c0/v0 show)

perccli /cx/vx show all                   This command shows all virtual drive information, which includes virtual drive information, physical drives used for the virtual drives, and                                                                        virtual drive properties. (ex. perccli /c0/v0 show all)

CLICK HERE FOR MORE VIRTUAL DRIVE COMMANDS

If you find yourself in a situation where you have multiple drives fail in your RAID and your backup is non-existent, or outdated, Gillware has the experts to repair the broken drives, rebuild the RAIDS and get your data back.

Or if you have deleted Logical Units (LUNs), have an ex-employee delete data before they were terminated, or your system is hit with ransomware, Gillware’s engineers, with a combined total of over 100 years of experience, will recover the data you need as quickly as possible.

We have multiple ways for you to contact one of our Client Advisors to talk about your Dell PowerVault data loss situation. In order to give you an accurate a quote as possible, we really need to hear all the details of the situation: number of drives, was their virtualization?, etc.

Click the button to the right to see your options for contacting our Client Advisors today.

If you have already spoken with one of our Client Advisors about your situation and are now ready to proceed with the process of sending your hard drives to us, simply click the button.