Submit a Flash Device Data Recovery CaseGillware recovers data from USB drives, SD cards, and other flash memory devices. Submitting a case is financially risk-free. When Gillware receives your device, we will begin a free evaluation and provide you with a firm price quote. Work will only begin when we have agreed on a price. The form below will take you through the steps required to get your device to us. If you have any questions, please contact one of our Data Recovery Client Advisors.Please enable JavaScript in your browser to complete this form.Contact Info - Step 1 of 3Name *FirstLastEmail *Phone number *Phone Type *Cell PhoneLand LineWhat's the best way to get in touch with you?Text/SMSPhoneEmailReferring Partner ID / Referral CodeIf you were referred to Gillware by one of our Partners, enter their Partner ID Number or Referral Code here. This number can be found on the information card provided by your computer repair professional. This field will only accept numeric values.Continue To Step 2Device Type *Select your device typeFlash/Thumb driveSD Card / Micro SD (from camera)SD Card / Micro SD (from phone)CF CardOtherDevice Capacity *Select device capacityLess than 2GB2GB to 15GB16GB to 63GB64GB or LargerWhat file system or operating system is on the drive? *Select the filesystemWindows (FAT / FAT32 / NTFS) Mac (HFS / HFS+)Linux (EXT/2/3/4 / XFS)VMware( ESXI, VMFS, etc.)Microsoft Hyper-VI don't knowOtherIs the device encrypted? *NoYesI don't knowHow is the device encrypted? *WD SmartwareBitlockerMacAfee Endpoint Encryption (Safeboot)Symantec Endpoint EncryptionPGP GuardSafeguard EasyPointsecSecurDocLUKSFileVaultTrueCryptMicrosoft EFSCredantOtherDevice infoIf you know any of the information below, please enter it. If you do not know it at this time we can either work with your IT department to gather the info that we need or we will gather it ourselves once we begin the evaluation process.Briefly describe what happened:Provide any details that you have about what happened to the drive or any unusual symptoms it is exhibiting.Briefly describe the data that you need to recover: *Let us know what data on the device is the most critical to you. In some situtations it is important that we target your most important data as quickly as possible. Providing this information increases the chances that we will recover what you need recovered efficiently.Back to step 1Continue To Step 3Recovery Service SpeedStandard Service (6-10 business days, no extra charge) Priority Service (1-2 business days, additional fee) Please note: Quoted turnaround times are estimates only and are representative of our average turnaround times.Service Speed: *Please select service speedStandard Service (6-10 business days)Priority Service (1-2 business days)ShippingWe use this to create your free inbound shipping label. Your Address *Address Line 1Address Line 2CityAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingStateZip CodeCase alias or nickname (optional) e.g., Smith-Case-1Are we recovering HIPAA protected data?No, the device does not contain electronic protected health information.Yes, the device contains electronic protected health information. Note: This requires special processing and will cost an additional $150.How did you hear about us? (optional) e.g., googleAre you an IT Professional? (optional)e.g., Yes im an IT Professional at XYZ CompanyRemember, submitting a case to Gillware is financially risk-free. *I agree to Gillware's service termsBack to step 2EmailSubmit
