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Submit a Flash Device Data Recovery Case
Gillware recovers data from USB drives, SD cards, and other flash memory devices. Submitting a case is financially risk-free. When Gillware receives your device, we will begin a free evaluation and provide you with a firm price quote. Work will only begin when we have agreed on a price. The form below will take you through the steps required to get your device to us. If you have any questions, please contact one of our Data Recovery Client Advisors.
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Contact Info
-
Step
1
of 3
Name
*
First
Last
Email
*
Phone number
*
Referring Partner ID / Referral Code
If you were referred to Gillware by one of our Partners, enter their Partner ID Number or Referral Code here. This number can be found on the information card provided by your computer repair professional. This field will only accept numeric values.
Continue To Step 2
Device Type
*
Select your device type
Flash/Thumb drive
SD Card / Micro SD (from camera)
SD Card / Micro SD (from phone)
CF Card
Other
Device Capacity
Select device capacity
Less than 2GB
2GB to 15GB
16GB to 63GB
64GB or Larger
What file system or operating system is on the drive?
*
Select the filesystem
Windows (FAT / FAT32 / NTFS)
Mac (HFS / HFS+)
Linux (EXT/2/3/4 / XFS)
VMware( ESXI, VMFS, etc.)
Microsoft Hyper-V
I don't know
Other
Is the device encrypted?
*
No
Yes
I don't know
How is the device encrypted?
*
WD Smartware
Bitlocker
MacAfee Endpoint Encryption (Safeboot)
Symantec Endpoint Encryption
PGP Guard
Safeguard Easy
Pointsec
SecurDoc
LUKS
FileVault
TrueCrypt
Microsoft EFS
Credant
Other
Device info
If you know any of the information below, please enter it. If you do not know it at this time we can either work with your IT department to gather the info that we need or we will gather it ourselves once we begin the evaluation process.
Briefly describe what happened:
Provide any details that you have about what happened to the drive or any unusual symptoms it is exhibiting.
Briefly describe the data that you need to recover:
*
Let us know what data on the device is the most critical to you. In some situtations it is important that we target your most important data as quickly as possible. Providing this information increases the chances that we will recover what you need recovered efficiently.
Back to step 1
Continue To Step 3
Recovery Service Speed
Standard Service (6-10 business days, no extra charge) Priority Service (1-2 business days,
additional fee
) Please note: Quoted turnaround times are estimates only and are representative of our average turnaround times.
Service Speed:
*
Please select service speed
Standard Service (6-10 business days)
Priority Service (1-2 business days)
Shipping
We use this to create your free inbound shipping label.
Your Address
*
Address Line 1
Address Line 2
City
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
State
Zip Code
Case alias or nickname (optional)
e.g., Smith-Case-1
Are we recovering HIPAA protected data?
No, the device does not contain electronic protected health information.
Yes, the device contains electronic protected health information. Note: This requires special processing and will cost an additional $150.
How did you hear about us? (optional)
e.g., google
Are you an IT Professional? (optional)
e.g., Yes im an IT Professional at XYZ Company
Remember, submitting a case to Gillware is financially risk-free.
*
I agree to Gillware's
service terms
Back to step 2
Name
Submit