RAID-6 recovery procedures are performed in our ISO-5 certified cleanroom area.

Hard Drive Recovery

Gillware has been providing hard disk drive data recovery services for close to 20 years. Our leading team of professional services and data recovery engineers have years of experience and tens of thousands of hours logged in our labs and clean rooms, and many of our engineers have been with us since Gilware was founded back in 2004.

No one likes to lose data, and our top priority is to get our clients their data back; it’s that simple. We exist to recover data. Hard drive recovery is a significant part of our day-to-day business operations, and our success rates for hard drive recovery are around 96%.

The Gillware data lab and clean rooms are located in Madison, Wisconsin. This lab is the central hub for all of our hard disk drive data recovery activities.

Why Trust Gillware with Hard Drive Recovery?

Our driving principles are exemplary customer service backed by leading technical ability. Our express data recovery options are extremely popular with our business clients; if you have a data recovery emergency, this service is exactly what you’ll need for ludicrously quick recovery turnarounds. Our “No Data, No Fee” guarantee, free consultation service, and free inbound shipping are just 3 other reasons to make Gillware your next choice for hard drive recovery.

Our data recovery service costs are the most competitive in the industry, but we don’t cut corners to get the price down – you get an expert, secure data recovery service from the best in the industry.

Recover Data: It’s What We Do

Our Data Recovery Engineers are the heart of our company, and together with our data scientists, we have devised a seamless recovery process for any data storage device. No matter the hard drive format or the nature of the incident surrounding the data loss – perhaps you have accidentally deleted files, or you are recovering from a system crash – if you need to recover hard drive data, Gillware hard drive recovery services are here to help!

The team has seen just about every conceivable scenario for data recovery, lost data, and lost files. We also offer an option for hard disk recovery software – you can engage us for a quote for hard drive recovery services if our hard drive recovery software is unable to fix your data loss problem. Gillware is a professional hard drive data recovery company, and our hard disk recovery service uses proprietary in-house software and R&D toolsets only found at Gillware!

Some of our greatest successes have been recovering data from property ravaged by fire or flood or from business-critical storage systems that were logically destroyed, scenarios that any other data recovery company would have deemed impossible to recover.

You might be tempted to look into a DIY home fix for data recovery, but the risks associated with a DIY solution are high. Hard disk drives are extremely delicate. Only well-trained specialists in a clean room data recovery environment have the tools and expertise necessary to successfully repair them and achieve hard disk data recovery. You’ll find these specialists and more at Gillware.

What Hard Disk Data Recovery Services are Available?

Gillware has the expertise, knowledge, and skill to recover data from practically any hard drive data loss scenario. There are very few data recovery service scenarios we haven’t already seen, and we are confident of successfully recovering lost files from your critical data loss situation.

Gillware Data Recovery Experts are trained to get data recovered from any hard drive type and any source device. Here are some of our featured recovery services:

Server Hard Drive Data Recovery

Gillware has a great working relationship with small, medium, and large businesses and service providers across America. Servers are usually very reliable, but with all electronic equipment, wear and tear can occur, and it’s a fact that hard drives do eventually fail. If we are sent a server hard drive, we already know that a serious incident likely triggered the customer to reach out to us.

Businesses often have the ability to perform data recovery from backups kept in-house, but unfortunately, problems sometimes occur with these backups; perhaps the backup has been failing unbeknown to the customer, or the backup is corrupt. Either way, the client is in hot water, but rest easy. Gillware will do everything possible to prevent lost data.

It does not matter if you have an entire failed RAID array or just one single failed disk. We have the expertise to perform a complete hard disk recovery. We provide fast, affordable, and customer-friendly RAID data recovery services with a financially risk-free guarantee. If we can’t get your data back, you don’t pay! Also, you get free evaluations in our cleanroom lab, and we even provide free inbound shipping. That way, you can be sure that we can recover data from hard drive failure and avoid wasting your time or your money.

Laptop Hard Drive Data Recovery

The portable nature of laptops makes them prone to damage; they get dropped, coffee spilled over them, and bashed about easily. Laptops usually have 2.5-inch hard disks, frequently SSD-type disks. It doesn’t matter how new or old your laptop is, or if it’s Windows, Mac, or a Chromebook. Gillware can recover data from the hard disks, no matter the format.

Reach out to Gillware Customer Support who will provide a label to ship your laptop (or just the laptop hard drive) and our Data Recovery Experts will evaluate the incident. Damaged laptop drives usually suffer from physical trauma; we commonly see issues with damaged PCB, failed hard drive motor, or even a headstack crash.

Typically, a hard disk will be disassembled in a cleanroom at the Gillware secure data recovery lab, which will help to identify the root cause. To repair the problem, we may have to use spare parts from our extensive spare parts library to get the disk working. Next, we image the data and write it to new media using our in-house hard drive recovery software, or we can upload the data to our customer secure data recovery portal for easy access. Speak to our customer service team for more information about how we recover data from hard drive failure and get it back to you.

Desktop Hard Drive Data Recovery

Hard drives received from desktop computers come from businesses and personal users. Most of the scenarios we see in the lab involved hard disks missing vital document files, photographs, and treasured images of family members. Occasionally email databases are damaged (PST File), but any kind of digital image or file could be affected by data loss.

The hard disks we see are either internal disks or externally attached USB drives, pen drives, or other similar technology.

For our personal users, the best advice we can offer is to immediately stop using the desktop computer. If you continue to use the Operating System there is a chance that the data will be overwritten by accident. Next, contact Gillware customer support or log a case on our website and we will arrange the collection of the hard drive.

When your data has been recovered, we can either copy everything to a new disk and ship it back to you or we can upload your files to our secure data recovery customer portal.

SSD Hard Drive Data Recovery

SSD/NAND recovery is very challenging as unlike a mechanical drive, there are no moving parts. If an SSD fails, it will either be the NAND storage blocks or PCB at fault. Many modern SSDs are self-encrypting; while the user may choose not to enable password-protection on their SSD, all of the data is still stored in an encrypted format by default. The encryption keys are stored in the same controllers that manage the flow of data to and from the NAND chips. If the controller on the SSD’s circuit board dies, the encryption key is lost. This can make data recovery from SSDs that have failed impossible.

This is an extremely high barrier to our SSD data recovery efforts. However, Gillware Data Recovery is partners with data recovery experts, SSD manufacturers, and security organizations to make data recovery from self-encrypting SSDs more possible. We first recovered data from a self-encrypting SSD in 2012. Since then, the number of models of self-encrypted drives our solid-state drive data recovery technicians has been able to salvage data from has grown exponentially.

Contact our data recovery client advisors to find out more about our SSD recovery capabilities and whether our engineers can help you with a free hard drive evaluation.

We Can Recover from Any OS or File System

Operating Systems








HFS Plus








And more!

Gillware Data Recovery can recover files from any hard drive manufactured in the last 30-40 years. It does not matter the manufacturer or the type of hard drive you have – Gillware is a data recovery company you can trust with any device. We have accumulated an extensive spare parts library from which our engineers can source any parts needed for customer’s hard drives.

We support peripherals such as flash drives, laptop drives, external drives, solid-state drives. Whether the drive is physically damaged, reporting a pending hard drive failure, failed after a virus infection, suffering a mechanical failure, or if is a dead hard drive, Gillware can help you recover your important data and important files.

We Can Recover from Any Storage Device

Laptops, desktops, and tablets

External hard drives

Internal hard drives

Solid-state drives

Spinning disk drives

Encrypted drives

Flash drives

Cell phones

SD cards

Servers, NASes, and RAID configurations

Tape media

Miscellaneous and proprietary digital storage

And more!

Gillware hard drive data recovery can work on any manufacturer; in fact, we are proud partners with many of the biggest names in the industry and each of our hard drive engineers has extensive experience working on products from many different manufacturers.

We support and recover the biggest names in the hard drive industry, including Western Digital (WD), Seagate, Samsung, and Toshiba. Western Digital are the big players in the industry as they own both G-Tech that makes macOS hard drives and Hitachi’s hard drive division. Our teams are also skilled in Dell, IBM, and HP server and storage hardware.

We Can Recover All of the Major Hard Drive Manufactures


Western Digital







And more!

The Gillware Difference!

We can achieve this multi-discipline data recovery process because of our custom-designed data recovery techniques that have been created in-house. Gillware Data Scientists and R&D teams have created specialist tools that are exclusive to Gillware like our Glide Burnish Machine that scans the surface of disk platters looking for faults and damage. The tool can then repair the platter to a 100% working state.

Other proprietary tools used by Gillware include Hombre, which is our in-house data recovery software that not only speeds up the data recovery process but also can build images from damaged complex data, even if it’s missing data blocks! Hombre excels at intelligently rebuilding client data into a useable format. In possibly the most difficult client recovery we have undertaken, Hombre was key to getting the client data back.

Top FAQs for Hard Drive Recovery

What should you do if you are experiencing Hard Drive problems?

Hard drives break, it’s a fact. Some will last for decades, some last for a few days. If you are concerned about the health of your hard drive, here are some critical steps that you can take to protect your data and give Gillware the best chance to recover your data.

My hard drive is clicking, beeping, or making grinding noises, what should I do?

These symptoms are likely to be damaged platters or physical fault with the drive. Power off the device immediately and contact Gillware Customer Support.

My hard drive has suffered environmental damage (fire, flood, or power surge, etc), what should I do?

Do not open the device or attempt to power it up. Any attempt to open the disk impacts the chances of successful data recovery. Contact Gillware Customer Support immediately.

My files are missing. What’s going on?

We recommend that you stop using the drive. Logical errors like this can be compounded by continued disk usage, and you may inadvertently overwrite your precious data.

How much does hard drive recovery cost?

There is no set fee for a hard disk recovery as every case is unique; however, feel free to pick up the phone to contact the team who will be able to give you an accurate estimated cost to recover your data. You can also check out our comments on costs here.

Why do hard drives fail?

There are many reasons why a hard disk might fail. Ask anyone in the data recovery industry! Our engineers have compiled this list of the most common failed hard drive symptoms that we see at the Gillware Lab. (Incidentally, Gillware can recover files from each of them.)

  • Clicking hard disk drives
  • Beeping hard drives
  • Failed Head Stack
  • Failed Drive motor
  • Hard drives with scratched, dirty, or damaged disk platters
  • Deleted data from hard drives
  • Hard drives detecting the wrong capacity
  • Failed SAN Storage Devices
  • Failed CCTV Camera Hard Drives
  • Formating issues
  • Environmental Damage
  • Physical Damage to your data storage devices
  • Malware, viruses, or ransomware resulting in data inaccessibility
  • System failure resulting in drive problems
  • Inaccessible partitions due to hard drive damage or corruption
  • Logical errors on the hard drive
  • Bad blocks on the hard drive
  • Accidental reformatting

What if I only need certain missing files recovered?

There is absolutely no problem with this request. Recovering files is what Gillware does best, and providing there is no permanent data loss caused by file corruption or damage to the file system, our Data Engineers should be able to target specific files. This approach will likely speed up the entire data recovery process and could even lower the average cost of the recovery.

Do you support Mac data recovery?

Absolutely. MacOS is a common operating system we support. We support and can recover files from all revisions of macOS, Windows, and Linux.

What hard drive data recovery software do you recommend?

Gillware does not value any other off-the-shelf data recovery software and recommends you avoid free data recovery software. The Gillware R&D team has created our own data recovery software called Hombre which can manage the entire data recovery process and is the only way we could get an application that does everything we need. We couldn’t find a good off-the-shelf product, so we designed our own from the ground up. There are no guarantees that any software can recover files and get your lost data back.

Have you recovered files from an External Hard Drive?

Absolutely. It doesn’t matter where data is stored, an internal or external hard drive makes no difference to Gillware.