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How to Recover Data on an Ext4 File System

Whether you’re dealing with accidentally-deleted files, deleted or corrupted LUNs, or issues with an unresponsive NAS server or virtual machine setup, it can be a challenge […]

Fixing a Broken, Bent or Snapped USB Drive

Updated 12/3/2019 The tiny thumb-sized USB flash drives we use to carry data around in our pockets are an odd mix of both fragility and resilience. […]

The Grey Screen of Death: Top 3 Mac Nightmares

At Gillware, we’ve heard all the stories when it comes to computer failure: You dropped your MacBook or spilled coffee all over the keyboard You left […]

The Biggest Cybersecurity Risks for Businesses Using VoIP

Stronger connectivity, significant cost reductions, and a centralized system are noticeable advantages of switching your telephone network to Voice over Internet Protocol (VoIP). And since you […]

Error Code 0x800701e3: What Does It Mean?

The error code 0x800701e3 is, unfortunately, an issue that the engineers at Gillware have seen far too often. The full error code’s details can vary, but […]

Chairman Brian Gill joins Joe Casabona in the podcast “How I Built It.”

Brian Gill joins Joe Casabona in the podcast, "How I Built It." They touch on numerous tips and tricks regarding data recovery, incident response, and preliminary […]

3 Lessons After 2,000 days in Cyber Insurance

David Kruse serves as our Director of Business Development. He comes from the cyber insurance industry and wants to share the lessons he has learned after […]

Mike Saunders joins Chairman Brian Gill to discuss the Ransomware Stress Test

Brian Gill joins Mike Saunders, the Authority Positioning Coach at Marketing Huddle, in the podcast “Influential Entrepreneurs.” Throughout the podcast, they speak about the new Ransomware […]

“Bootstrapping Your Dreams” podcast featuring Gillware CEO Brian Gill

What is cyber security? Brian Gill joins Manuj Aggarwal, the CTO at Minehub and TetraNoodle Technologies, to touch base on the basics of Cyber Security. Manuj […]

Cyber Threat Advisory Bulletin: October 2019

Current Highest-Risk Cyber Threats Ransomware As long as the criminals can make money infecting networks, Ransomware is going to be a problem.  The vast majority of […]

Boot Device Not Found: What It Means and How to Fix It

"Boot Device Not Found." Many of the most vexing errors you'll encounter on your PC leave pretty cryptic messages behind for you to decipher... but thankfully, […]

Podcast: Christopher Gerg and Nathan Little discuss data security in the law firm

A huge thanks to the folks at LAWsome Podcast for hosting Christopher Gerg and Nathan Little. You can find the original podcast episode and synopsis here. […]

Article: Brian Gill answers questions regarding the biggest threats to business data & how to avoid them

Data breaches and ransomware incidents happen daily throughout the world. Today’s businesses need to spend the time and money to recognize these threats and take the […]

Podcast: Brian Gill discusses steps to take to protect your business from cybercriminals

Thousands of companies worldwide are attacked daily by cybercriminals. This problem seems to be getting worse and the criminals continue to elude the authorities. Businesses should […]

Semaphore Timeout Period Has Expired, Error 0x80070079

A “semaphore” is a type of programming object used in multi-threaded processing across networked devices. The semaphore timeout tends to happen when copying large amounts of […]

Podcast: Christopher Gerg discusses how to protect your business data with proper cyber management

Protecting Your Business Data with Proper Cyber Management Episode Description Data is one of the greatest assets of a company, and when information is lost, it […]

July 2019 Small Business Review – Synology NAS DS218+

Data means everything to today’s small business. Every business needs a data storage option that can safely and securely store your valuable data. This is where […]

Data Recovery from a Hard Drive with Bad Sectors

Bad sectors can occur on mechanical hard drives, modern solid-state drives (SSD), and many forms of digital media including USB drives, memory cards and externally attached […]

Podcast: Christopher Gerg discusses cybersecurity for growing businesses

A special thanks to the Financial Gravity podcast for having Christopher Gerg as a guest. Christopher Gerg is the Chief Information Security Officer and VP of […]

How Big Data and IoT Trends Are Impacting Cybersecurity in 2019

Rapid advancements and unchecked growth have turned a few burgeoning buzzwords into hot targets bursting at the seams with sensitive, valuable information. In that time, new […]

Wire Transfer Fraud: How It Happens and Why You May Be At Risk

The term “Wire Transfer Fraud” started in the origin of this type of crime – wire transfers, which is the transfer of funds between banks across […]

15 Cybersecurity Questions Every C-Suite Needs to Ask

With the threat of cyber crime to businesses, it is clear there needs to be a shift in the conversation if any real improvements are to […]

Ransomware The Business and How They Are Crushing It

Illegal, crippling, threatening, malicious – words many may use to describe ransomware and the affect it is having on businesses across the globe. Booming? Thriving? Successful? […]

Cyber & Information Security Frameworks Explained: What They Mean and Why They Matter

With the best of intent, governments and organizations have created laws certifications, and requirements to protect payments, personal data, privacy, and communication (PCI-DSS, PCI-DSS, PCI-3DS, PA-DSS, […]

Your cybersecurity plan may be doing more harm than good

Companies are spending more to prevent cyberattacks, but not getting results. Why, and what can you do better? This article was originally published by Jason Busch […]

Incident Response Planning 101: Simplification and Preparation are Key

You walk into the office on Monday morning, yearning for a cup of coffee, mentally sifting through your to-do list for the week and bam ­– […]

7 Most Frequently-Asked Questions About Data Recovery

Data recovery is one of those things you don’t know you need until you need it. You probably didn’t know professional labs like the one here […]

Data Manipulation: A rising trend in cyberattacks, and how to address it.

News headlines featuring data-related attacks most commonly refer to either the deletion or theft of data. As cyberattacks grow in sophistication, our incident response and risk […]

How to Fix a “Default Boot Device Missing” Error

Update 1-23-2019: This article has been updated with additional details on how to fix boot errors. What does a "Default Boot Device Missing" error mean? A […]

Why is Your Hard Drive Not Spinning?

Update 1/18/2019 - This article has been updated with more detailed information about why hard disk drives stop spinning and what end users can do about […]

Dell Error Code 0141: What It Means and How To Fix It

Updated 1-17-2019 with additional information about the Dell error code 0141 and how to troubleshoot it If you have a Dell PC that is currently displaying […]

Five Ways to Prepare for a Data Breach in 2019

With all the news about data breaches, you may think the threat landscape cannot possibly get any worse – but that is the expectation among industry […]

“This is a NAS data disk and cannot boot system” Error Message

Update 1/15/19: This article has been updated with new information about the "this is a NAS data disk and cannot boot system. System halted" error message […]

Windows Error Code 0xc00000e9: What Is It and How To Fix

What Is Error Code 0xc00000e9? Error code 0xc00000e9 is a specific boot error code you might see if your PC is having difficulty booting up. Instead […]

“Walk before you run.” Words of Wisdom from our CISO and Vice President of Risk Management

During the next couple weeks, we’ll see countless stories and interviews with experts and thought leaders forecasting 2019’s hottest cybersecurity innovations and trends. AI, Blockchain, better […]

13 Ways to Protect Your Business from a Cyber Attack in 2019

Day in and day out we receive cases from businesses experiencing some form of a cyber attack. The vast majority of these attacks can be blamed […]

Short DST Failed! Disk Self Testing: The Long and Short of It

Hard drives can talk, as long as you know how to listen. And at Gillware, boy do we know how to listen. We deal with failed […]

Hard Drive Cover Removal: Seriously, Don’t Do It

This classic video from our archive confronts an issue that remains as important as ever to data recovery. We know people are naturally curious, but that […]

Synology Storage Pool Crashed or Degraded: What Do You Do?

If you’re having questions related to your Synology storage pool, especially if you have a storage pool that has crashed or become degraded, look no further. […]

Macbook Pro Black Screen with No Indicator Lights: A Data Recovery Case Study

One of the most frustrating aspects of encountering a Macbook Pro black screen is that there are so many possible causes of the issue and, seemingly, […]

Western Digital “Click of Death” Results in Damaged Platters

If your Western Digital My Passport hard drive is clicking, you've come to the right place to help. Read on to find out what makes your […]

How to Recover Data on an Ext4 File System

Whether you’re dealing with accidentally-deleted files, deleted or corrupted LUNs, or issues with an unresponsive NAS server or virtual machine setup, it can be a challenge […]

.JSON files- My Favorite Artifacts, Part Three

This month, I’m taking a stab at JSON (not to be confused with another seasonally-appropriate Jason). As a subset of JavaScript, JSON doesn’t quite qualify as an artifact […]

GandCrab V5 Ransomware

What is GandCrab V5? GandCrab V5 is a new strain of ransomware and a variation on the pre-existing GandCrab ransomware, first spotted in the wild in […]

How to Fix a Corrupted USB Drive on Windows 10

Knowledge of how to fix a corrupted USB drive can save you a lot of work in redoing your project all over again. A USB pen […]

Dharma .combo Ransomware

Kraken Cryptor Ransomware

It’s Not the Waking, It’s the Rising: Our Takeaways from NetDiligence-Santa Monica

We never have to try very hard to find an excuse to travel to California, and the NetDiligence Cyber Risk Summit was one of the easiest no-brainers when […]

Windows 10 October 2018 Update Deleted Your Files — What Do You Do?

Last week, Microsoft released a doozy of an update for Windows 10, and many users who were first to install the patch quickly discovered that the […]

LockCrypt 2.0 BDKR Ransomware

What is LockCrypt 2.0 BDKR? A new variant of LockCrypt 2.0 was discovered late in September 2018. This version is identical to the original LockCrypt 2.0 […]

Qinynore Ransomware

What is Qinynore? Qinynore is a new strain of ransomware virus discovered in late September 2018. It is a variant of Hidden Tear and, aside from […]

MobileSMS.plist and the Joy of Testing – My Favorite Artifacts, Part Two

The proper method for inquiring after the properties of things is to deduce them from experiments. ~ Isaac Newton Testing is the way to figure out […]

Gillware’s Ransomware Prevention Guidelines

We here at Gillware have provided a comprehensive Ransomware Prevention Guide to assist you and your clients in preventing a ransomware attack, or easily recovering from […]

Smartphone User Dictionary Files – My Favorite Artifacts, Part One

“Words – so innocent and powerless as they are, as standing in a dictionary, how potent for good and evil they become in the hands of […]

Hard Drive Freezer Method: Melting the Freezer Data Recovery Myth

We Hate the Hard Drive Freezer "Trick" As Wisconsinites, whether we're in the sweltering throes of another record-breaking summer or the dead of winter, colder temperatures […]

What Are Forensic Artifacts? – My Favorite Artifacts, Part 0

“Wherever he steps, whatever he touches, whatever he leaves, even unconsciously, will serve as a silent witness against him. Not only his fingerprints or his footprints, […]

Hard Disk 3F0 Error: What Is It?

Updated 1-2-2019 3F0 Error: What is "boot device not found"? Have you run into a Hard Disk 3F0 error on your HP laptop or desktop PC? […]

Hard Drive Beeping: Why It Happens & How We Fix It – Seagate Case Study

Updated 1-2-2019 If your computer can't boot up and you can hear it making weak beeping noises, open it up and listen closer. That beeping noise […]

How to Break Free of a Surface Pro 4 Boot Loop

Updated 1-3-2019 Why Does Your Surface Pro Keep Restarting? Usually, when a computer gets stuck in a boot loop, the problem has to do with the […]

Dell Error Code 0142: What It Is and How to Fix It

Updated 1-2-2019 A Dell Error Code 0142 is one of the many ominous, obtuse, indecipherable boot error messages you might end up seeing if your PC […]

USB Pwny Express – Counterfeit USB Devices and Anti-Forensics

“The truth is rarely pure and never simple.” ~ Oscar Wilde, The Importance of Being Earnest Myths and Legends: This past week, I spoke at the […]

How to Prevent the Worst Monday Imaginable

For most people, Friday is the start of their weekend. At Gillware Digital Forensics, it’s actually the start of our work week. Why? Because it’s the […]

Happy Birthday #2, Gillware Digital Forensics!

“There are 10 kinds of people in the world: those who understand binary numerals, and those who don’t.” ~ Ian Stewart, Professor Stewart’s Cabinet of Mathematical Curiosities […]

Case Study: Tech Support Scams and the Real Threat of Data Breaches

A data breach that only leaks your email address and phone number might seem trivial. But here’s a look at how hackers can exploit you with […]

Why Do Cyberattacks and Data Breaches Happen, Anyway?

Equifax, Uber, Yahoo, Boeing, UnderArmor, MyFitnessPal, Panera, and even US power plants and gas pipelines. Private sector or public sector, big or small, it seems cyberattacks […]

Synology DS214+ with Flashing Blue Power Light

Updated: 1/11/2019 A flashing blue power light on a Synology DS214+ NAS device is usually a symptom of a motherboard failure. When the motherboard of your […]

WannaCry and Global Cyber Security Threats: Y2K 2.0?

UPDATE: MARCH 29, 2018 While the initial storm from May 2017 may have long since subsided, WannaCry is still out there, still being passed around by […]

Ryzenfall: Another Bombshell AMD Vulnerability

Earlier this year, the IT world was rocked by the news that a devastating vulnerability affected just about every Intel processor in use today. Because the […]

More than Meets the Eye with USB Flash Drives

Our data recovery lab received an interesting case recently. On the surface, it looked like just an ordinary USB flash drive that had had its plug […]

A Shout-Out to Amazing Sheroes in IT

No computer is ever going to ask a new, reasonable question. It takes trained people to do that. – Grace Hopper My Sheroes! Today, March 8, […]

Windows Users Beware: Missing BitLocker Recovery Key + Corrupt Windows = Bad News

What happens when you have BitLocker enabled and your Windows installation becomes corrupt, leaving you no longer able to boot into Windows? Normally you would go […]

Making Strides in APFS Data Recovery

With a new file system comes new challenges for data recovery experts. APFS data recovery is still in its infancy, but that doesn't stop our Mac […]

7 Things To Know About Apple File System (APFS)

Our data recovery experts know computers backward, forward, inside and out. We have to. In this post, our Mac data recovery expert Charles talks a bit […]

Your Backup is Swiss Cheese

The moon isn’t made of green cheese. However, the Earth is. Swiss cheese, in fact. In 1990 British psychologists James Reason and Dante Orlandella coined the […]

Forensic Case Files: Employee Hard Drive Switcheroo

“On the other hand, you have different fingers.” —Steven Wright Transposition magic is a lot of fun to watch. In the blink of an eye, a […]

Intel Processor Security Issue – What You Need To Know

UPDATE 1/8/2018: Intel claims that patches for Meltdown and Spectre will be coming to 90% of CPUs in the coming week. CPU performance impacts to single users have […]

Gillware’s “A Christmas Carol,” Part Five: The Spirit of Backup

Previous chapter: The Ghost of Hard Drives Yet to Come Part Five: The Spirit of Backup Scrooge had returned to his own time! He felt disoriented, […]

Gillware’s “A Christmas Carol,” Part Four: The Ghost of Hard Drives Yet to Come

Previous chapter: The Ghost of Hard Drives Present Part Four: The Ghost of Hard Drives Yet to Come The third spirit appeared to Scrooge with no […]

Gillware’s “A Christmas Carol,” Part Three: The Ghost of Hard Drives Present

Previous chapter: The Ghost of Hard Drives Past Part Three: The Ghost of Hard Drives Present Scrooge hardly had time to rest and recuperate when the […]

Gillware’s “A Christmas Carol,” Part Two: The Ghost of Hard Drives Past

Previous chapter: The Ghost of Marley Part Two: The Ghost of Hard Drives Past Scrooge thought the haunting words of his deceased ex-partner were, of course, […]

Gillware’s “A Christmas Carol,” Part One: The Ghost of Marley

‘Tis the season for one of the most widely-beloved Christmas stories of all time: Charles Dickens’ most enduring work, “A Christmas Carol.” You all know the […]

Gillware’s “A Christmas Carol”

In Charles Dickens' "A Christmas Carol," the most influential Christmas story of the modern age, it takes one ghost and three spirits to scare an old […]

Do “ Data Recovery Services Near Me ” Matter?

No matter what you’re looking for—a plumber, lawn care services, a grocery store, a computer repair expert, a pizza place that delivers—you want to find it […]

3 Things You Must Do to Make Encryption Work for You

New cybersecurity threats seem to pop up on a daily basis. All the encryption in the world doesn’t seem to stop people from hacking into systems […]

Dead Hard Drive Contains Bitcoin Wallet

BTC (Ƀ) is huge right now, in case you haven't noticed. The value of a single coin of the famous (and infamous) cryptocurrency has skyrocketed over […]

Top 3 Things to Do Before Upgrading to macOS High Sierra

Our data recovery experts know computers backward, forward, inside and out. We have to. In this post, our Mac data recovery expert Charles talks a bit […]

Top 3 Mac Nightmares

Updated 01/03/2019 At Gillware, we’ve heard all the stories when it comes to computer failure: You dropped your MacBook or spilled coffee all over the keyboard […]

Forensic Case Files: Unauthorized Bitcoin Mining

“This makes me very angry, very angry indeed.”  – Marvin the Martian In Duck Dodgers in the 24½th Century, Daffy Duck (playing the part of Duck Dodgers) battles […]

Steer Clear of This Aldi Coupon Scam

Many people have likely seen this Aldi coupon scam appear on their Facebook news feed by now, and some have attempted to get the coupon. Unfortunately […]

Forensic Case Files – A New Solution for Previously Encrypted iOS Backups

“If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.” ― Albert Einstein At […]

Forensic Case Files: Windows Update Did It!

“I didn’t do it.” – Bart Simpson It Was Windows, Not Me… I Swear!! I spent a lot of time in my law enforcement career digging […]

The Password Switch: How Safe is Your Cyberspace with Two-Factor Authentication?

October is National Cyber Security Awareness Month. New cyber threats are emerging all the time, and it’s up to you to keep up to date on […]

MAMR: The Future of Ultra-High-Capacity Hard Disk Drives

Hard drives have come a long way over the past six decades. The first hard drives were the size of refrigerators; they had record-sized platters capable […]

Meet Stinky Audrey

“Feed Me, Seymour!” ~ Audrey II, Little Shop of Horrors When it comes to films (and musicals), the 1986 nerdy cult classic Little Shop of Horrors is […]

Flash Drive Repair Case Study: Bent USB Drive

Updated 1/8/2019 The tiny thumb-sized USB flash drives we use to carry data around in our pockets are an odd mix of both fragility and resilience. […]

EFI Firmware: Not So Firm? Gillware’s Take on Apple’s Firmware Issues

Over the past two weeks, the infosec (information security) and Apple community have been shocked by the discovery that, according to research performed by Duo Labs […]

Professional Hard Drive Repair FAQ

Data recovery and professional hard drive repair is a niche and oft-misunderstood industry. Take a journey with Kirk Harvell, one of Gillware's data recovery experts, as […]

Smart Phone Forensics Case Study: Synchronicity & Success with Chip-On Forensics

Do the difficult things while they are easy and do the great things while they are small. A journey of a thousand miles must begin with […]

Apple Continuity and iCloud Data Leakage – When Apple Bites Back

What you don’t know can’t hurt you. ~Unknown Apple Continuity, iCloud Sync, and Digital Forensics Apple Continuity; introduced in 2014 with iOS 8.0, this nifty feature allows seamless […]

Recovering Data from a Dropped Seagate Barracuda External Hard Drive

In this hard drive data recovery case, the client had been storing research documents and family photos on an external Seagate Expansion Desktop Drive. One day, the client’s […]

Forensics Case Files: Chip Off, Chip On, The Chipper!

“I begin by imagining The impossible And end by accomplishing The impossible.” ― Sri Chinmoy I love my work! I’ve said it before, and I’ll say it […]

Creating a Server Disaster Recovery Plan

The first rule of server disaster recovery is redundancy. The second rule of server disaster recovery is redundancy. As an IT consultant, you know very well […]

Forensic Case Files: Samsung Galaxy S7 from a Fatal Motorcycle Crash

A motorcycle is a vehicle of change, after all. It puts the wheels beneath a midlife crisis, or a coming-of-age saga, or even just the discovery […]

From IT startup to 50 employees – Interview with Brian Gill – Part One

I was making an amazing living as a software architect for some really boring stuff like insurance payment systems and cheese databases. I was bored out of […]

The Usual Suspects of PC Failure

Our client in this data recovery case came to us for help with HP hard drive recovery. They had been having some difficulties with their HP […]

Beats and Bytes: Striking the Right Chord in Digital Forensics

“There is geometry in the humming of the strings, there is music in the spacing of the spheres.” — Pythagoras Curiosity is a personality trait that […]

What Is Network Attached Storage?

What is Network Attached Storage and who needs it? NAS (network-attached-storage) devices are one of the best ways for individuals and businesses both large and small to […]

Fixing an External Hard Drive

When an external hard drive stops working, there are a couple of basic troubleshooting tests. This post isn’t completely focused on fixing the drive, as the […]

Build Your Own NAS Server

If your data is important to you, you may have thought about the development of a network-attached storage solution. A personal NAS server will keep your […]

What is the Difference Between SAN and NAS Storage?

Updated: 1/22/2019 If you’re looking to protect your data, you may have already encountered both SAN and NAS storage options. SAN and NAS are very similar […]

NAS Recovery: Data Loss and Recovery Solutions

Data loss can be more than a headache for your business. In many cases, data loss can undermine a company’s credibility and prove costly if the […]

Western Digital Data Recovery Case Study: When Backup Isn’t Enough

Sometimes the backup you have isn’t the backup you need. And if you’re not careful, you could find that out the hard way. Such a thing […]

Happy Mothers’ Day 2017 from Gillware Data Recovery!

This Sunday, May 14, 2017, is Mothers’ Day. On this day, we honor and cherish the moms in our lives, including our mothers, our grandmothers, and the mothers of […]

Seagate Hard Disk Repair Case Study: Short DST Failed

Updated: 1/24/2019 Disk Self Testing: The Long and Short of It There are two sorts of Disk Self Test or DST, procedures a hard drive can […]

Adventures in Laptop Forensics

“Would you tell me, please, which way I ought to go from here?” “That depends a good deal on where you want to get to.” “I […]

DVR Video Recovery Case Study: Deleted Footage

Every once in a while, a DVR comes into Gillware’s data recovery lab to give our DVR video recovery specialists a challenge. Or, specifically, (usually) the […]

Drobo Recovery Case Study: Invalid Node Structure

The client in this data recovery case study had a Drobo unit on the fritz. The Drobo unit, a storage device produced by Data Robotics, could […]

FileVault Data Recovery Case Study: Half Baked Hard Drive

The client in this FileVault data recovery case study ended up in hot water when they decided to encrypt the data on their Macbook. The FileVault […]

NAS Array Recovery Case Study: My Book Live Duo Reformat

This client came to us for our NAS array recovery expertise after losing the data from their Western Digital My Book Live Duo. The device had […]

0x80070035 Error code: NAS RAID Recovery Case Study

The client in this data recovery case lost the data on their Seagate BlackArmor NAS device when the device became unresponsive. The NAS was not visible […]

iMac Data Recovery Case Study: Fusion Drive Recovery

The client in this iMac data recovery case came to us after their computer broke down. It wouldn’t boot anymore, and the client’s local computer repair […]

Computer Data Recovery Basics: Hard Drives and Solid State Drives

When you hear your hard drive clicking, when your solid state drive stops working for one of a myriad of reasons, or when your computer stops recognizing […]

Hitachi Hard Disk Repair Case Study: Corrupt MFT

The client in this data recovery case lost a lot of their data, including financial documents and family photos, when their PC’s Hitachi hard disk drive […]

Western Digital Recovery Case Study: Unknown Device

You might think that your hard drive is most at risk of being dropped when it’s inside a portable external casing, or inside a laptop. Hard […]

Macbook Data Recovery Case Study: Hard Drive Fails to Boot

Our client here in this Macbook data recovery case was in trouble. Their Macbook had served them well for years—but now it was toast. They would […]

Hard Drive History Lesson: The PC AT and CMI’s Burial at Sea

Hard disk drives might seem like a dry subject. But the history of hard disk drives and their evolution from five-megabyte fridge-sized monstrosities to five hundred […]

Frozen Computer Repair Case Study: Fixing a Botched Recovery

Dealing with a frozen computer is bad enough on its own. What’s worse, though, is when the people you trust to fix the issue end up […]

Deleted Photo Recovery for Android Smartphones

It can happen to any of us. One swipe of the finger and you’ve just erased all those photos you took on your phone of your […]

Damaged Hard Drive Recovery Case Study: A Magnetic Personality?

Our client in this data recovery case came to us with a dying hard drive. They had taken the external hard drive, which they’d used to […]

April 2017 Small Business NAS Review – Synology DS1815+

When it comes to running a business, the question of data storage can be tricky. Requirements usually exceed simply buying some cheap external storage, but most […]

How to Fix an External Hard Drive

When your external hard drive breaks down, it’s up to specially-trained experts to safely and reliably make the necessary repairs. Portable external hard drives can fail […]

How to Recover Data From an External Hard Drive

Portable external hard drives can fail and break down just like any other hard drive. In fact, due to their portability, they’re even more susceptible to […]

How to Recover Data From a Dead Hard Drive

DIY data recovery tricks can make your data look like this. Always trust experts who know how to recover data from a dead hard drive. When […]

Purple Screen Of Death (PSOD) Data Recovery

When you use VMWare ESXi for your server, you may be unfortunate enough to encounter a PSOD. A PSOD, or “Purple Screen of Death”, is a diagnostic […]

Raw Partition Recovery and Uninitialized Disks

When a hard drive suddenly becomes “raw” or “uninitialized” due to some form of failure, it can take careful work by data recovery experts to retrieve […]

Recover Lost Files With Gillware

There are a lot of different ways that hard drives can lose data, from physical issues in which the sensitive internal components break down to logical […]

Recover Hard Drive Data With Gillware

Hard drives can lose data in a lot of different ways. Any number of physical issues can break down the drive’s sensitive internal components. Logical issues […]

How to Fix a Hard Drive… The Gillware Way

Hard drives have come a long way from the fridge-sized monstrosities of the 1950s. They’re not just smaller. They pack orders of magnitude more data than […]

Hard Drive Failure Symptoms: Read All About Them on the ACRBO Blog

Here at Gillware, we see a lot of failed hard disk drives—about two dozen every day, on average. These hard drives come to us from customers […]

Hard Drive Failure Recovery

Hard disk drives are really incredible inventions when you think about how much data they cram into such a small space (although that alone doesn’t seem […]

Making Strong Passwords to Protect Your Data

Making strong passwords is hard work—but it’s worth it. Leaving your bank accounts, social media accounts, email accounts, and devices protected by insecure, easily-guessed, and easily-broken […]

April 2017 Consumer SSD Review – Samsung 850 EVO

While most SSD reviews lean heavily upon the facts and figures surrounding speed and price, as a data recovery lab, we tend to favor other qualities. […]

WD MyCloud Data Recovery Case Study: The Cloud In Your Living Room

Your Own Personal Cloud… Is Still A Cloud WD MyCloud external drives are, as their name suggests, meant to give users their own little slice of […]

Rename Your Roses: Tips for Preventing and Recovering from Ransomware

What’s in a name? That which we call a rose by any other name would smell as sweet. – William Shakespeare, Romeo and Juliet A Thorny […]

Hard Disk Failure Recovery Case Study: Deleted and Dropped

The client in this data recovery case had a problem. And soon enough, that problem turned into two problems. Their first problem was that they’d accidentally […]

Recovering Data from a Hard Drive After a Power Surge

Hard drives, like any electronic devices, need electricity to function. But they can also suffer a lot of damage if they’re exposed to too much electricity. […]

Toshiba Data Recovery Case Study: Send In the Clones

The client in this Toshiba data recovery case came to us after their CNC milling machine stopped working. They investigated the milling machine itself and found […]

ZFS Data Recovery Case Study: PowerVault MD1000 Failure

The client in this ZFS data recovery case had a Dell PowerVault MD1000. In this PowerVault were two fourteen-drive RAID server arrays. When their business relocated, they […]

Data Recovery Lab Prices: The Good, the Bad, and the Ugly

A lot of work and materials go into data recovery. As a result, it’s not an inexpensive service. All of the specialized work, materials, and facilities […]

WD MyBook Duo RAID Configuration Issues

“Your Device Has RAID Configuration Issues” – How? The error message our client saw in this WD MyBook Duo data recovery case should rightly bewilder anyone […]

Encrypted Data Recovery: The Case Study That Destroyed Humanity

Recently, a potential client contacted us, wondering if we could recover data from their Apricorn Aegis Secure Key 3.0 USB drive. The USB flash drive itself […]

Who Gets Your Data After Death? Accessing and Managing a Deceased Person’s Digital Remnants

Updated: 1/3/2019 When a loved one passes away, dealing with the mundane little things is an unfortunate, and often headache-inducing, necessity. Canceling a deceased loved one’s bills and […]

Crashed Hard Drive Recovery Case Study: A Tale of Basketball-Induced Hard Drive Failure

We’ve seen many a crashed hard drive come from dropped laptops. It just comes with the territory—a portable device with a small data storage device inside […]

Samsung M3 Data Recovery Case Study: Encrypted SecretZone File Recovery

Our client in this data recovery case had been the proud owner of a Samsung M3 external hard drive. Then the external drive took a tumble […]

Overwritten File Recovery Case Study: Identity Crisis

The client in this data recovery case study came to us to help them get back a number of photos they’d accidentally overwritten. They’d had a […]

Forensic Case Files: Exonerating an Employee of Data Theft

“Every truth has two sides; it is as well to look at both, before we commit ourselves to either.” – Aesop Our client in this forensics […]

There Be Dragons in the Cloud—What Can We Learn from Amazon S3?

On February 28, 2017, Amazon Web Services’s servers decided to celebrate Mardi Gras in an unusual way. A problem in one of AWS’s massive data centers […]

“No Operating System Found” Boot Error

“No Operating System Found”—Anatomy of a Hard Drive Boot Error When you get a “no operating system found” error message, your computer is telling you, in […]

Cloudbleed: What It Means for Users and MSPs

On February 23, 2017, Cloudflare, an internet company providing essential infrastructure and services to thousands of websites, announced it had found and rectified a bug in its […]

Forensic Case Files: A Chip-Off Our Shoulders

“Leland, in his last issue, struts out with a chip on his shoulder, and dares Bush to knock it off.” The Weekly Oregonian, 1855 In this […]

Windows 10 Data Recovery Case Study: Corrupt User Profile

There are some days where it just feels like technology has developed a vendetta against you. Our client in this data recovery case was having one […]

Toshiba Canvio Data Recovery Case Study: When Software Can’t Fix a Hard Crash

Our client braced themselves for the worst when their Toshiba Canvio external hard disk clattered to the floor, wrenching itself free of the USB cable tethering […]

Power Outage Data Recovery Case Study: Gray Screen of Death

How a Power Outage Can Kill Your Hard Drive Your hard drive uses an array of complex, sensitive devices to store, read, and write data. Those […]

External Hard Drive Repair Case Study: WD My Book Not Recognized

The client in this data recovery case had a Western Digital My Book that had stopped working. They would plug the external hard drive into their […]

Forensic Case Files: Virtual Machine Matryoshka

“Keep thinking. You can hear our brains rattling around inside us, like the littler Russian dolls.” – M. T. Anderson In this case study, we got […]

The Story Behind Hard Drive Beeps and Computer Beep Codes

"Why Is My Computer Beeping?" A (Brief) Look At Computer Beep Codes We tend to associate beeping with electronics. Even your computer will beep—but when it’s […]

Samsung 850 EVO Data Recovery Case Study: In Short Supply

Unlike hard disk drives, which can make a lot of noise when they kick the bucket, solid state drives live and die in near-complete silence. This […]

Fixing a BOOTMGR Image Error (The Hard Way)

When you turn on your PC, you expect to see the Windows startup screen shortly afterward, followed by your familiar Windows login screen. You don’t expect […]

Iomega StorCenter IX4 Data Recovery Case Study: RAID-10 Failure

The client in this RAID data recovery case had a four-drive RAID-10 array that had failed when two of its four hard drives died. The RAID-10 array […]

Dell T420 Data Recovery Case Study: “State Foreign” Error

The client in this data recovery case came to us to get data recovered from their crashed Dell T420 server. This Dell T420 server used a RAID-5 […]

Dead Hard Drive Recovery Case Study: Breaking the Spin Cycle

Updated: 1/17/2019 What do you do with a dead hard drive? You can use it as a paperweight, a doorstopper, or a bookend. You can even make […]

How to Celebrate Clean Out Your Computer Day 2017 (Without Getting Tortellini in Your PC Tower)

On the second Monday of every February, you can celebrate “National Clean Out Your Computer Day”. This year, that Monday falls on the 13th of February. […]

Keeping Data Recovery Possible With Fusion Drives

Updated: 1/14/2019 Apple introduced its Fusion Drive technology in 2012 to marry speedy solid state flash memory with traditional hard disk drives. The Fusion Drive is […]

Seagate HDD Recovery Case Study: A Slow Death

This client sent the hard drive inside their laptop to our Seagate HDD recovery specialists when the drive stopped working. It hadn’t been a quick death, […]

Seagate File Recovery Case Study: (Metaphorically) Out Cold

The client in this data recovery case came to us for Seagate file recovery services after the Seagate Momentus hard drive in their laptop began to […]

Nemucod Data Recovery Case Study: Recovering Data from Ransomware

There’s a lot of malicious software in the world, of varying degrees of nastiness. But ransomware is by far one of the nastiest types of malware on […]

Life Lessons in Data Loss from GitLab and Gillware

GitLab is a hosting tool for source code, allowing programmers to work together on projects and collaborate from all around the world. Over 100,000 organizations, including […]

Seagate Hard Drive Repair Case Study: LED the Way

In this data recovery case, our client had been using their external hard drive to store important documents. After their Seagate external hard drive stopped detecting in their […]

Inaccessible Seagate Laptop Thin SSHD

Updated 1/8/2019 Gillware’s SSHD Repair Services Seagate introduced its SSHD (Solid-State Hybrid Drive) line of hard disk drives to marry high-speed flash memory with high-capacity hard […]

Forensic Case Files: HTC One Mobile Chip-Off Forensics

“The number of American troops killed in Afghanistan and Iraq between 2001 and 2012 was 6,488. The number of American women who were murdered by current […]

A Note for IT Providers on FamilyTreeNow and IT Security

A few of my friends on Twitter alerted me to FamilyTreeNow in the past week. When they searched their names on the site, they were able […]

Hitachi HDD Recovery Case Study: Unmountable Boot Volume

The client in this Hitachi HDD recovery case brought their laptop to Gillware after a hard drive failure cut them off from their personal documents and […]

Digital Forensics as Art and Science

“To develop a complete mind: Study the science of art; Study the art of science. Learn how to see. Realize that everything connects to everything else.” […]

SQL Database Recovery Case Study: IBM System x3650 M3

When this client’s IBM System x3650 M3 server crashed, they feared the worst. IBM had ended both production of and support for this particular model years ago, […]

0xc000000f BCD Error: Hard Drive Boot Error Case Study

If you’re a PC user, you may have encountered this hard drive boot error at least once in your life: File: \Boot\BCD Status: 0xc000000f Info: An […]

HDD Failure Case Study: Getting a Second Opinion

Hard disk drives, like everything else, eventually stop working. No matter how well you care for your computer’s internal hard drive or your external hard drive, […]

RAID Array Recovery Case Study: When a Blessing Becomes a Curse

Our client in this RAID array recovery case came from a medical clinic. One of the computers in their lab responsible for storing DICOM standard images […]

Mac Data Recovery Case Study: OS X Uninstall and Downgrade

If you’ve been following our case study blog posts, you’ve probably noticed that we publish a lot of case studies about recovering data from Windows computers. […]

Hard Disk Recovery Case Study: WD My Passport Not Accessible

The client in this data recovery case had a Western Digital My Passport external hard drive. The drive had been working fine, and they’d filled it […]

Deleted Photo Recovery Case Study: How We Recover Lost Files

The client in this data recovery case came to us after 34 gigabytes of photos had been deleted from their laptop. Once they had realized the […]

AJA Data Recovery Case Study: Recovering Missing Video Footage

AJA’s Ki Pro video recorder looks familiar to anybody who remembers the halcyon days when we recorded audio and video on magnetic tape. But instead of […]

NTFS Data Recovery Case Study: Windows 10 Downgrade Problems

After trying out Windows 10, plenty of people ultimately chose to back out and return to their old OS. It’s not hard to see why—early adopters […]

Server Crash Recovery Case Study: Lightning Strikes Twice

The client in this data recovery came to us after their local fire department suffered a server crash. A lightning strike to the station had led […]

Laptop Data Recovery Case Study: Disk Not Initialized

The client in this data recovery case came to us after their laptop PC ran into trouble booting. After removing the hard drive and plugging it […]

Windows File Recovery Case Study: Recovering from a Reinstall

It happens to the best of us sometimes. You reformat your PC’s hard drive and install a nice, fresh version of Windows on it. You get […]

Photo Recovery Case Study: PNY SD Card Won’t Read

Memory Card Photo Recovery: How to Recover Pictures from an SD Card Think of your SD card as a long, sandy beach. Imagine each file living […]

Forensic Case Files: A Thumb Drive’s Winter’s Tale

“April is the cruellest month, breeding lilacs out of the dead land, mixing memory and desire, stirring dull roots with spring rain. Winter kept us warm, […]

How to Recover RAID 5 Data – The Gillware Method

RAID 5 is a popular RAID level for data storage, seeing use in servers for businesses of all shapes and sizes. While RAID 5 is resilient […]

Forensic Case Files: Impersonating Your Ex-Boss

If my forgeries looked as bad as the CBS documents, it would have been ‘Catch Me In Two Days’. – Frank Abagnale   Frank Abagnale, infamous […]

HDD PCB Repair Case Study: More Than Meets the Eye

The client in this data recovery case had been storing their company’s Peachtree financial database on an old Seagate Barracuda hard drive. Eventually, as all hard […]

When Good SD Cards Go Bad

Updated 1/7/2019 What Makes a Good SD Card Go Bad? Good SD cards can go bad for a variety of reasons. There is a long list […]

Seagate NAS Recovery Case Study: Firmware Foibles

The client in this data recovery case came to us for our Seagate NAS recovery services. This client had been using their Seagate Central NAS device for […]

Forensic Case Files: Reviving a Samsung Galaxy S3

“What you see depends on how you view the world. To most people, dirt is just dirt. To a farmer, it’s potential.”  ~ Doe Zantamata Earlier this […]

Case Study: ZTE Prestige N9132 Chip-Off

In the late spring of 2016 we received a cell phone from Detective Robert Hale of the Town of Madison Police Department for forensic work. This was a […]

Memory Card Recovery Case Study: Formatted SD Card

The client in this memory card recovery case study had an eight-gigabyte SanDisk SD card full of videos. Or, at least, it had been full of […]

Toshiba HDD Recovery Case Study: Hard Drive Clicking

What to Do When You Hear Your Toshiba Hard Drive Clicking When a hard drive is clicking, something is usually wrong with its insides. Normally, your […]

QNAP NAS Recovery Case Study: It’s (QNAP) Turbo Time

Our client here brought their QNAP Turbo NAS device to Gillware when their data became inaccessible. The TVS-471, with three hard drives in a RAID-5 array, […]

Hard Disk Repair Case Study: Fixing a Smoking Hard Drive

Someday, the hard disk drive inside your computer may become a fire hazard. In this data recovery case, our client came to us for our hard disk […]

Escaping a Windows 10 Startup Repair Loop… With Gillware’s Help

If you depend on your computer (as many of us do), few things in this world can make your heart skip a beat like an infinite […]

RAID Recovery Case Study: RAID 5 Failure and Reconstruction

How RAID Reconstruction Works in RAID-5 RAID-5 is one of the most popular forms of RAID, and it’s not hard to see why. When you combine […]

HP ProLiant Data Recovery Case Study: Yellow Means Caution

In this HP ProLiant data recovery case, the client came to us after a server crash. The SQL server with the client’s database and Clarity profile […]

NAS Recovery Case Study: Drive Prompts for Reformat

This client brought their Western Digital My Cloud to the NAS recovery experts at Gillware when the device cut them off from their data. They’d been […]

Hard Drive Crash Case Study: Was Windows 10 to Blame?

Earlier in 2016, Microsoft triggered waves of complaints after seemingly luring Windows 7 and 8 users into upgrading to Windows 10. The upgrade popups Microsoft had […]

RAID Partition Recovery Case: Drobo – Invalid Partition Table

The client in this data recovery case came to us when their Drobo unit suddenly showed up as blank on their Windows PC. Drobo units, designed […]

USB Not Recognized?: USB Recovery Case Study

The client in this data recovery case study had a USB thumb drive that no longer did anything when they plugged it in. The thumb drive […]

HP Data Recovery Case Study: Boot Selection Failed

The client in this HP data recovery case study came to us for our Toshiba hard drive repair services. The Toshiba hard drive inside their HP […]

Laptop Water Damage Data Recovery

Laptop Water Damage – What’s At Risk? A glass of water, juice, tea or anything else can wreak havoc on your computer’s keyboard. It can seep […]

My Book Live Data Recovery Case Study: Inaccessible NAS Device

In this data recovery case, our client had a Western Digital network-attached storage device. A network-attached storage device, or NAS, is accessible not via a USB […]

Employee Misconduct and Digital Forensics

If I had eight hours to chop down a tree, I’d spend six sharpening my ax. – Abraham Lincoln Technology and Work Time The average American […]

USB Drive Repair Case Study: Windows Error Code 43

This client’s SanDisk Cruzer USB flash drive had a problem. In Device Manager, Windows told the client it had encountered an unspecified error and had stopped […]

VDI Recovery Case Study: Hard Drive PCB Replacement

The client in this case had been storing Oracle VDI files on their computer’s internal Western Digital hard drive. A VDI file, or “virtual disk image”, […]

File Recovery Case Study: Recovering Deleted Files

The client in this file recovery case was having a day like any other. Their PC was running just fine. Nothing on their computer’s hard drive […]

WD My Book Data Recovery Case Study: Raw Hard Drive Recovery

The client in this case study had owned a Western Digital My Book external hard drive. The drive had worked fine, up until its USB port […]

Ensuring the Sanctity of the Vote: Electronic Voting Forensics

Nobody will ever deprive the American people of the right to vote except the American people themselves — and the only way they could do this […]

VHD Recovery Case Study: Breaking the Boot Cycle

There are few things in this world more frustrating than to be caught in an endless reboot cycle. But while these cycles usually don’t indicate a […]

Hitachi Hard Drive Repair Case Study: A Tale of Two Drives

The client in this data recovery case came to us for our Hitachi hard drive repair services. In their computer they’d had a 500 GB Hitachi hard drive […]

EFS Recovery Case Study: No Bootable Device Found in BIOS

The client in this EFS data recovery case had a problem with their Liteon SSD. Their Windows laptop was not detecting the SSD as a valid […]

Hard Drive Reformat Case Study: A Modern Palimpsest

This client came to Gillware’s data recovery lab after an accidental reformat cut them off from their collection of family photos and documents. They had wanted […]

Slow Hard Drive Recovery Case Study: My Book Data Recovery

The client in this Western Digital My Book data recovery case had a terminally slow hard drive. Eventually, after a few weeks of life in the […]

Maxtor Data Recovery Case Study: Taking Control

The client in this data recovery case came to us after their Maxtor hard drive had bitten the dust. Their important photos and documents were stranded […]

USB Data Recovery Case Study: A Cautionary Tale

USB Data Recovery: USB Not Recognized When you too hastily eject your USB flash drive and your PC won’t recognize it anymore, which part of the […]

SQL Data Recovery Case Study: Hard Drive Boot Error

The client in this SQL data recovery case had been storing the database for their small business’s point-of-sale (POS) system on an 80 GB Seagate hard […]

Samsung SSD Recovery Case Study: Form Factor Fricassee

In this Samsung SSD recovery case, our client came to us with the solid state drive from their notebook PC. They were having a problem booting […]

Samsung Data Recovery Case Study: Windows Boot Error

This client came to us for Samsung data recovery services after their computer stopped booting from their Samsung HM321HI hard drive. The computer had trouble reading the […]

RAID-10 Recovery Case Study: Failed Virtual Disk

The client in this RAID-10 recovery case study came to us after their Dell RAID-10 server had crashed. After restarting the Dell PowerEdge server, the RAID […]

VHDX Recovery Case Study: Risky RAID-5 Rebuild

In this VHDX recovery case study, the client had several Hyper-V virtual machines stored in the VHDX format on their three-drive RAID-5 server. The RAID-5 server […]

Beeping Seagate Hard Drive Recovery Case Study: Rubber Meets Road

The client in this data recovery case study came to us with a beeping Seagate hard drive. When they powered on their laptop one morning, it wouldn’t boot. […]

RAID-5 Crash Video: How Not to Keep Data Recovery Possible

After a RAID-5 crash, your data is especially vulnerable. How you treat your crashed server before you bring it to a data recovery lab can have […]

Planned Obsolescence in External Hard Drives

Planned obsolescence is a term that was first coined by real estate broker Bernard London during the Great Depression. It was his philosophy to stimulate growth […]

Formatted SD Card Recovery Case Study: Crucial SD Memory Card

In this formatted SD card recovery case study, the client lost critical files from their SD card. The photos and videos on their SD card were irreplaceable—one […]

Unreadable Hard Drive Data Recovery Case Study: When Your Heads Can’t Shake Hands

The client in this data recovery case study came to Gillware with an unreadable hard drive. When they went to plug the hard drive into their […]

External Hard Drive Recovery Case Study: A Hard Drive Cat-Astrophe

In this external hard drive recovery case study, the client came to us after catastrophe had befallen their Western Digital My Passport Ultra. The drive had […]

Unallocated SSD Recovery Case Study: Liteon mSATA SSD

When you first plug in a pristine hard drive or solid state drive, the drive starts out as unallocated. There’s nothing quite like the feeling of […]

VMFS Recovery Case Study: RAID-5 Failure

In this data recovery case study, the client had a failed RAID-5 array in their server. The array consisted of four enterprise-grade Seagate Constellation hard drives […]

RAID-1 Data Recovery Case Study: Seeing Double

In this RAID-1 data recovery case, the client had been storing their critical documents on a mirrored RAID array as a form of local backup. When […]

Seagate Data Recovery Case Study: HDD Failure, What a Drag

Hard drive failure happens. Sooner or later, no matter how often you use it, your hard drive will stop working. After all, a lot of very […]

SanDisk SD Card Recovery Case Study: Deleted Photos

The client in this data recovery case came to us for our SanDisk SD card recovery services. They had accidentally deleted the contents of their camera’s […]

Synology DS411 DiskStation RAID-5 Crash

RAID-5: Fault-Tolerant vs Failure-Proof When you link up three or more drives using RAID-5, special parity data is spread across the drives. Thanks to the parity […]

Dell PowerVault Recovery Case Study: Lost RAID Configuration

In this Dell PowerVault recovery case, the client came to us after their Hyper-V host machine had failed. The client’s IT technicians attempted a hard reboot […]

Not All Data Lost on Western Digital with Platter Damage

When a hard drive comes to our data recovery lab here at Gillware after spending some time in another data recovery company’s lab, it’s usually for one of […]

Toshiba Hard Drive Recovery Case Study: Logical Corruption

When your computer freezes or crashes, it’s usually just a minor annoyance—although it can be a major frustration if you’ve gone a few hours without saving […]

Kingston SSD Recovery Case Study: SSDNow V300

In this Kingston SSD recovery case, the client had a 240 GB SSDNow solid state drive installed in their PC. One day, the drive would not […]

Quick Format Recovery Case Study: DentiMax Health Records Database

In this case study, a small dental clinic had been using a single SAS Seagate hard drive to store their DentiMax dental records database. This enterprise-grade […]

SanDisk SSD Recovery Case Study: A110 SSD Firmware Issue

SSDs come in a wide variety of form factors, since they have far fewer constraints on size and shape than traditional drives. This is great for manufacturers […]

IBM Storwize Data Recovery Case Study: Storwize V3700 Business Server

This crashed server came to Gillware all the way from Spain. The client had an IBM Storwize V3700 server machine with eighteen enterprise-grade hard drives that […]

Intel SSD 8MB Bug Data Recovery Case Study: 320 Series

Updated: 1/14/2019 The Intel SSD 8MB bug began appearing in 2011, with Intel confirming the firmware bug’s “sightings” around August of that year. Since its first […]

Burned Hard Drive Data Recovery Case Study: Toshiba MK8026GAX

Fire and electronics rarely mix. Generally, fire is even more destructive than water is to electronics, mainly because while a lot of water-induced corrosion can be […]

Whining Hard Drive Data Recovery Case Study: Western Digital

Cats and dogs whine. Children whine (and some adults, too). And, as it turns out, even hard drives can whine sometimes. While a whining child can […]

Western Digital HDD Repair Case Study: Winter is Coming

The client in this Western Digital HDD repair case needed pictures and documents recovered from their 320 GB Western Digital hard drive. The drive had failed, producing […]

Windows 10 Reset File Recovery Case Study: Hitachi Deskstar

In this Windows 10 reset file recovery case, our client came to us for our Windows 10 reset file recovery services. When their computer had failed to […]

Dropped External Drive Data Recovery Case Study: Life in the Slow Lane

Hard drives were not designed to endure massive impacts while running. This is common knowledge now, especially with the advent of portable external hard drives that […]

Power Outage Data Recovery Case Study: Western Digital AAKX

Summer brings us the joys of long days, warm weather, and perfect opportunities to go to the beach. But it also brings us oppressive heat, humidity, […]

MacBook Pro Data Recovery Case Study: Hitachi HTS545050A7E362

In this Macbook Pro data recovery case study, the client turned on their laptop one morning and the dreaded “Gray Screen of Death” popped up. This gray […]

PGP Encrypted Hard Drive Recovery Case Study: Laptop Not Booting

In this PGP encrypted hard drive recovery case study, the client had used full-drive encryption to secure the data on their laptop. With Symantec PGP whole […]

Lightning Strike Data Recovery Case Study: Seagate ST1000DM003

During the summer, we here at Gillware see an uptick in hard drives that have stopped spinning. These hard drives come into our data recovery lab […]

G-RAID Data Recovery Case Study: 8 TB RAID-0 External G-Technology Enclosure

In this case study, the client had been using a G-RAID enclosure as an external device for their Mac Pro. There were two four-terabyte Hitachi hard […]

Flood Damaged Hard Drive Recovery Case Study: RAID-1 Mirrored Array

The client in this flood damaged hard drive recovery case sent us a two-drive RAID-1 array that had been submerged in floodwater during this year's horrific […]

Moving forward, looking back

I’m convinced that about half of what separates successful entrepreneurs from the non-successful ones is pure perseverance. – Steve Jobs Retirement? Friday, August 12th, 2016 was […]

Water Damaged HDDs: Recovering Your Data After a Flood

Special thanks to Ron Dennison for providing his insights in hard drive failure analysis for both this blog post and our handling guide for water damaged HDDs. In […]

Synology RS3412xs Data Recovery Case Study: Deleted LUNs

In this data recovery case, the client had four deleted LUNs they needed recovered. These LUNs, or iSCSI targets, had lived on a Synology RackStation RS3412xs network-attached […]

Tandberg RDX Quikstor Data Recovery: When a Tape is Not a Tape

When is a tape not a tape? When it’s a Tandberg RDX Quikstor RDX cartridge! In this Tandberg RDX Quikstor data recovery case study, a client […]

Can Pokémon GO Users’ Movements be Determined Using Forensic Artifacts?

“Will you help me with my research?” – Professor Willow In my blog post on Pokemon GO, I discussed some early observations about forensic artifacts stored […]

Dell EqualLogic PS4100 Data Recovery Case Study: 24-Drive RAID-50

The client in this case had a Dell EqualLogic PS4100 SAN. This SAN was filled with 24 300-GB enterprise-grade Seagate hard drives. These 24 hard drives […]

Motorola Droid MOTXT1254BN64 Data Recovery Case Study

Mobile phones have become an integral part of our daily lives. Phones store our photos, our messages, our contacts, and our memories. They connect us to the […]

Case Study: Employee Data Theft

“You can fool some of the people all of the time, and all of the people some of the time, but you cannot fool all of […]

OWC Aura SSD Data Recovery Case Study: Boot Failure

In this case, a client from a medical clinic came to us for our data recovery services. Using Parallels Desktop, they had been storing medical records […]

Oh, No – Pokémon Go! A Sneak Peek at Forensic Artifacts

A Sneak Peek at Pokémon Go Application Forensics UPDATED 7/22/16 – Thanks to Warren Raquel (@warquel) a Senior Security Engineer at the National Center for Supercomputing Applications, Android location information […]

The Buzz About HummingBad

“The wings moved so rapidly that they were scarcely visible and remaining stationary the little bird darted its beak into the wild flowers making an extraordinary […]

Hard Drive Firmware Repair Case Study: Seagate Barracuda

A Sweet Windows 10 Upgrade Turns Sour Back in the spring and summer of 2015, Microsoft made a huge show out of its brand-new Windows 10 […]

GoPro Video File Recovery Case Study: PNY microSD Card

The client in this case had a GoPro video camera full of recorded videos. Those videos were being stored on a tiny microSD card inside the […]

RAID-0 Data Recovery Case Study: “File is Empty” Error

In this RAID-0 data recovery scenario, the client woke up one morning to find that the RAID-0 array they used to store their WordPerfect files had […]

SD Card File Recovery Case Study: SanDisk SDHC Memory Card

In this SanDisk SD card file recovery case, the client, a photographer, was unable to pull their photos off of the card. While they could access the […]

CFAA – Not Just for Hackers Anymore

Sometimes one pays most for the things one gets for nothing. – Albert Einstein In my law enforcement career, I worked on a fair number of […]

Dell Server Recovery Case Study: PowerEdge Foreign Configuration

In this Dell server recovery scenario, the client’s server fell victim to a power outage. When the power came back on, the Dell PERC 6/i RAID controller card […]

Experts and Expertise in an Ever-changing Environment

 “You must continue to gain expertise, but avoid thinking like an expert.” Denis Waitley  I’ve been in Austin, TX for the past eight days at the SANS […]

QNAP Data Recovery Case Study: RAID-6 Failure

A RAID (redundant array of independent disks) is a way to string individual hard drives together so that they behave like a single giant hard drive. […]

FileVault 2 Data Recovery Case Study: Macbook Pro

This client brought their hard drive to us after being met with the “Gray Screen of Death.” The failed Hitachi hard drive pulled from their Macbook Pro was fully […]

VMWare ESXi Data Recovery Case Study: 4-Drive RAID-5 Array

In this case, our client had four Western Digital WD6000BKHG-18A29V0 hard drives arranged in a RAID-5 array. On that array, they had stored several virtual machines. […]

Raptor Hard Drive Repair Case Study

Before it even arrived we knew this Raptor hard drive repair case was going to be incredibly difficult. This was an unusual data recovery case for […]

Dell PowerEdge 2900 Data Recovery Case Study: RAID 5 Data Loss

A RAID array connects two or more hard drives together to make what is essentially a single giant hard drive. RAID arrays offer greater storage capacity, protection against […]

Flash Memory Amnesia – Resurrecting Data through Direct Read of NAND Memory

“Anything that can go wrong, will go wrong.” That’s Murphy’s Law. How we deal with the fallout afterwards is what determines whether Murphy’s Law works for […]

Data Recovery Throwback: IBM DSOA-21080 and the Missing Screenplay

Drive Model: IBM DS0A-21080 Drive Capacity: 1080 MB Binary Read: 100% This client came to us with an ancient hard drive they’d had removed from an […]

Power Surge Data Recovery Case Study: Synology RAID-5 NAS Device

This failed NAS device came to us from a nearby small business located in Fond du Lac. Their Synology DiskStation DS 1512+ NAS device had failed […]

RAID 5 Video Demonstration: Salvaging Data with a Stale Drive

In this RAID 5 video blog, Brian Gill breaks down one of our recent RAID 5 data recovery cases. Our client sent in a 3 drive […]

Clicking Seagate Hard Drive Case Study: When Backup Isn’t Backup

Here at Gillware, it isn’t uncommon to see a client come to us with a clicking Seagate hard drive filled with family photos and other files […]

Deleted File Recovery Case Study: Western Digital RAID-1 Mirror

This client had two 500 gigabyte Western Digital WD5003ABYX-01WERA1 hard drives linked together in a RAID-1 array. Important database files had been erased from the array, […]

Accidental Reformat Data Recovery Case Study: Samsung Spinpoint

In this data recovery case, our client came to us with a logical matter. The client had a Samsung external hard drive formatted for use in […]

Hard Drive Spindle Motor Data Recovery Case Study: Seagate Barracuda

In this data recovery case, the client’s drive had multiple failure points. However, the primary reason this Seagate desktop hard drive was not detected was because the […]

Reflections on the First Month at Gillware Digital Forensics

“Those who wish to sing will always find a song.” – Celtic Proverb Just over a month ago, I made a huge leap of faith. I […]

RAID-5 Server Recovery Case Study: Corrosive Fluid Damage

The client in this peculiar RAID-5 server recovery case had pulled three 72-gigabyte SCSI hard drives (two Fujitsu, and one Maxtor) from their RAID-5 server. Some kind of […]

Failed Hard Drive PCB Data Recovery Case Study: Samsung Spinpoint HD204UI

Data recovery involving a failed hard drive PCB used to be simple many years ago, when hard drives had simpler and less sophisticated designs. There was […]

Forensic Case Study: ZTE N9132 “Prestige” Prepaid Boost Mobile Chip Off

In this post, we’re taking a trip away from the Gillware Data Recovery lab and over to the Gillware Digital Forensics lab. This case is an example […]

Deleted ThawSpace Partitions with Faronics Deep Freeze

What is a ThawSpace? The Faronics Deep Freeze software takes a snapshot of the user’s machine, “freezing” it at that point in time. Every time the machine […]

Hard Drive Firmware Data Recovery Case Study: Seagate ST3750528AS

Hard Drive Firmware is the operating system of the hard drive. It is the first thing on the drive’s platters the magnetic read/write heads try to […]

Platter Damage Data Recovery Case Study: Hitachi Deskstar

When a hard drive starts making unusual clicking noises, it is because the drive’s magnetic read/write heads have run into a problem while attempting to read data […]

Data Recovery Case Study: Western Digital WD5000LPVX-75V0TT0 Laptop Hard Drive Failed to Boot

Windows Error leaves user unable to access their data Recovery Type: Laptop Drive Capacity: 500GB Manufacturer: Western Digital Model Name: Blue Model Number: WD5000LPVX-75V0TT0 Operating System: Windows Main Symptom: Windows Error Type of […]

Data Recovery Case Study: Western Digital WD10JMVW-11S5XS0 with Platter Damage, SmartWare Encryption

Recovery Type: External Hard Drive Drive Capacity: 1TB Manufacturer: Western Digital Model Name: Passport Model Number: WD10JMVW-11S5XS0 Operating System: Macintosh Main Symptom: Invalid Partition Table, Platter Damage, SmartWare Encryption Type of Data: Pictures and Documents […]

By the Numbers: A Breakdown of Gillware’s Data Recovery Case Work

We're all about the numbers. Gillware evaluates thousands of failed storage devices for data recovery each year. From hard drives to SSDs, tiny micro SD cards […]

Data Recovery Case Study: Fire, Water Damaged Toshiba Hard Drive

Originally posted on 5/20/2016, and updated on 6/21/2016. This camcorder data recovery case has been completed. Recovery Type: Camcorder (Hard Drive) Drive Capacity: 80GB Manufacturer: Toshiba Model Number: MK8034GAL […]

An In-Depth Look at Ransomware

What is Ransomware? Ransomware is malware that is created for the express purpose of making a profit, traditionally via extorting its victims. There are many types […]

New startup Gillware Digital Forensics makes its debut at National Cyber Crime Conference

For Press Concerns: Media Contact: Ashley Toy, Director of Marketing Phone: 877-624-7206 ext. 8890 Email: atoy@gillware.com New startup Gillware Digital Forensics makes its debut at National Cyber Crime […]

False Capacity Flash Drives

A few weeks ago, a case came through Gillware’s doors related to a flash drive that was reading as 64GB in size, and yet would only save […]

Degaussing and Sanitizing: Intentional Data Destruction

Degaussing a hard drive is the process of using a strong magnetic field to erase the data from the magnetic substrate of the hard drive platters. […]

Spotting Email Scams

This morning, our Technical Lead sent out a rather concerned company-wide email related to a potential malware threat delivered via email. The email in question was […]

Common RAID Performance Killers: Consistency Checks

Updated 1/8/2019 Here at Gillware, we use many LSI MegaRAID controllers, some of the more popular controllers out there. Although LSI Technologies was acquired by Avagotech in 2014, […]

Case Study: Panasonic KX-TG4741 Deleted Voicemails

Recovery Type: Answering Machine Internal Memory: 2MB Manufacturer: Panasonic Model Name: KX-TG4741 Manufacture Date: 11/2011 Main Symptom: Deleted Data Type of Data: Voicemails Background: This is a unique […]

Contracts for Managed Services: Building a Master Services Agreement

For many computer repair and IT professionals, offering monthly managed services to their customers can be a great way to grow their business and increase customer loyalty. However, […]

A Very Dangerous Hyper-V Check Box

First Off, Why Virtualize? For those of you familiar with Hyper-V or virtualization, feel free to skip ahead. For anyone else, this section will provide some […]

Case Study: Kingston DataTraveler DTSE9 monolith not detected

Recovery Type: Monolithic USB flash drive Device Capacity: 8GB Device Manufacturer: Kingston Model Name: DataTraveler Model Number: DTSE9 Main Symptom: Unresponsive Type of Data: Photos and […]

Case Study: Western Digital Black WD7500PBKX-22HPJT0 not booting due to reformat

Recovery Type: Laptop Drive Capacity: 750 GB Manufacturer: Western Digital Model Name: Black Operating System: Windows Model Number: WD7500BPKX-22HPJT0 Manufacture Date: 03/2015 Main Symptom: Not booting Type of Data: Photos, Videos, Outlook, Microsoft […]

Build your own BDR Shopping List

What's a BDR anyway? There’s a lot of talk about BDRs these days, but what a BDR is and how they can be used may be […]

Four Data Recovery Myths Busted

When a customer comes to you with lost data, you probably have a number of different things you try to get their data back. Oftentimes, one […]

Case Study: Alcatel One Touch Fierce 2 7040N locked out

Recovery Type: Mobile Phone Internal Memory: 4GB Manufacturer: Alcatel Model Name: One Touch Fierce 2 Operating System: Android Carrier: TracFone Wireless (GSM) Model Number: 7040N Manufacture Date: 09/2014 Main Symptom: Locked out Type […]

Case Study: Motorola Moto E XT1526 locked out

Recovery Type: Mobile Phone Internal Memory: 7.8GB Manufacturer: Motorola Model Name: Moto E Operating System: Android Carrier: TracFone Wireless (GSM) Model Number: XT1526 Manufacture Date: 03/2015 […]

Mobile Forensics Case Study: Motorola Moto E XT1526 locked out

Recovery Type: Mobile Phone Internal Memory: 7.8GB Manufacturer: Motorola Model Name: Moto E Operating System: Android Carrier: TracFone Wireless (GSM) Model Number: XT1526 Manufacture Date: 03/2015 […]

How Do Smartphones Store Data?

Updated November 25th, 2015 Thank you to Cody Dorn for helping write this article.  We get cases here every now and then for failed smartphones, whether it […]

Laptop Security for the Business Professional

Information security can seem very complicated for anyone that works outside the information security business.  New security technologies come out every year, while new hacks and […]

Reselling backup solutions is not out of your reach!

What does it take to be a reseller for a business-grade backup solution? In most cases, it requires a huge upfront monetary investment and many hours […]

Case Study: TracFone Wireless LG L34C locked out

Recovery Type: Mobile Phone Internal Memory: 1.79GB Manufacturer: LG Model Name: Optimus Fuel Operating System: Android Carrier: TracFone Model Number: L34C Manufacture Date: 09/2014 Main Symptom: Locked out Type of Data: Photos, text messages, […]

HP and SanDisk and the Battle for Storage Class Memory

Photo Credit: David https://flic.kr/p/ej3ohd The tech world has been full of surprises this year. Multiple mergers (including Western Digital’s acquisition of SanDisk announced this week), a […]

Case Study: Seagate Barracuda ST2000DM001 spinning, but not booting

Recovery Type: Desktop Drive Capacity: 2TB Manufacturer: Seagate Model Name: Barracuda Model Number: ST2000DM001 Manufacture Date: 09/2012 Main Symptom: Not booting Type of Data: Word/Excel docs, photos Data Recovery Grade: 9 Binary Read: 51.6% Background: Most […]

Case Study: Hitachi HTS545032B9SA02 not booting

Recovery Type: Laptop Drive Capacity: 320GB Manufacturer: Hitachi Model Number: HTS545032B9SA02 Operating System: Apple Main Symptom: Not booting Type of Data: Photos, documents, audio and video Data Recovery Grade: 9 Binary Read: 66.6% Background: […]

SSD Form Factor Buyer’s Guide

We’ve been writing a lot about solid state drives lately. To be fair, so has everyone else. SSDs have been gradually ascending the rungs of technological […]

Cloud Computing and the $67 Billion Dell-EMC Deal

Last week we mentioned the potential acquisition of EMC Corporation by Dell, with EMC reportedly being valued at around $50 billion. While previously just rumors, the […]

Case Study: Seagate Barracuda ST1000DM003 not booting

Recovery Type: Desktop Drive Capacity: 1TB Manufacturer: Seagate Model Name: Barracuda Model Number: ST1000DM003 Manufacture Date: 07/2012 Main Symptom: Not booting Type of Data: Outlook files Data Recovery Grade: 9 Binary Read: 20.7% Background: Oftentimes, we […]

Drive Handling Guide for IT Professionals

Originally posted June 27th, 2011. Updated Oct. 6th, 2015. Clients who suddenly lose access to their drive’s data may come to you in a panic. They […]

Are SSDs Replacing HDDs in Enterprise Storage?

The short answer is that for now, no. Many organizations still use traditional spinning media in their data solutions and tend to be slow to change […]

7 Things IT Professionals Hate to Hear

IT professionals put up with a lot. Whether you’re a system administrator or a managed service provider, end users can sometimes drive you a little crazy. […]

Thinking Big, Building Small: Cornice Case Study

Two years ago, Western Digital began shipping their new UltraSlim hard drives, which are roughly half as thick as the standard laptop hard drive — 5mm versus […]

A Brief History of Hard Drives

1956 In 1956, now nearly sixty years ago, IBM introduced the first iteration of the piece of technology we know as the hard disk drive. The […]

Free Marketing Tools for Computer Repair and IT Professionals

We know your type. When it comes to computer repair, you’re a wizard. Virus removal? It’s a cinch. Screen replacement? A breeze. Networking? Troubleshooting? You’re a […]

Intel 320 Series SSD 8MB Bug – Data Recovery is Possible

Originally posted 6/26/2012, Updated 9/14/2015 If you have an Intel 320 Series solid-state drive and encounter a firmware error – which often presents as a BAD_CTX […]

Standard RAID Levels Explained

Gillware deals with a lot of failed RAID systems on the side of data recovery. Partially because problems can arise with so many hard drives running, […]

Fire-damaged RAID Recovery and Offsite Backup

This scenario demonstrates the need for a file-based cloud backup to keep important data safe from data loss threats such as hardware failure, theft, fires, floods or natural disasters such as tornadoes or hurricanes.

Gillware Engineering: Meet your data recovery experts

When you send your hard drive off to a data recovery lab, it can be a nerve wracking experience. You want to be sure that the […]

Pixar’s Unlikely Backups

Pixar ran into some misfortune that really illustrates the importance of not just a good backup, but a secondary, offsite backup as well.

New Memory Category: 3D XPoint

On July 28th, IM Flash Technologies, LLC revealed they had managed to create a new type of memory. The joint venture between Intel and Micron, formed […]

Deleted Data and Backup

Gillware Data Solutions is a unique backup solution, and I’m not just saying that because I work here (okay, maybe a little). Aside from the features […]

Optical Computing: Light and the Future of Computing

Modern silicon-based computing is running into some serious problems. Mainly, a limit. This limit is based on the size of transistors that we use; once they […]

Gillware on the Road: Flash Memory Summit 2015

A couple weeks ago, Gillware Data Recovery attended the Flash Memory Summit in Santa Clara, CA. The conference is designed to provide attendees with practical information […]

3D NAND – When the Only Way to Go is Up

In the past few years, we’ve seen the invention and development of a technology known as 3D NAND. If you’re not sure what NAND is referring […]

RAID 5 Failure Tips: How to Keep Data Recovery Possible

In a separate article, I shared some observations about how to set up a RAID 5 to make failure less likely. These observations were based on thousands of successful […]

What is the cloud? Just someone else’s data center

By now, you know that offsite/cloud/online backup is key to a comprehensive data backup strategy. Having local backups is not enough in case of fire, flood, […]

RAID-5 Setup Tips: How to Avoid the Data Recovery Lab

By Brian Gill, CEO Gillware Inc. Data Recovery Having run one of the world’s most successful data recovery labs for over a decade now, I’ve seen thousands […]

Video: What’s in a Solid State Drive?

We get plenty of data recovery cases for solid state drives every year. They are fascinating and fairly complex pieces of technology. With price points dropping […]

Cloud Storage vs. Online Backup: Which is Best?

One of the most common objections we hear from users reluctant to make the switch to online backup is the wide variety of cheap cloud storage […]

Windows 10: An Overview

Note: Very long post, scroll to whichever headings pique your interest if you don’t want to read the whole thing. Seriously, there’s a lot to cover […]

Musical Maxtor: A Trip Down Memory Lane

  Title pun intended. Long ago, Maxtor was a big player in the hard drive market, until they were acquired by Seagate in 2006. In fact, they […]

HIPAA: Compliance or Certification?

Did you know there’s no such thing as a “HIPAA Certification”? According to the US Department of Health and Human Services website, there is no standard […]

Counting Bytes: Is My Hard Drive 320GB or 298GB?

Since we recently wrote about logical data recoveries from hard drives and how they structure information, it seems like a good time to tackle a question our data recovery […]

When it Does Not Compute: A Look at Logical Data Recovery

Most data recovery laboratories tend to highlight cases that involved physical damage and needed repair in an environment free of dust and contaminants. These are great […]

Why DIY Data Recovery Attempts can Hurt Chances of Recovery

Do-it-yourself projects, or DIY projects, are becoming more and more popular, as they can be fun and cost-saving. DIY is becomingso common that there is an […]

Our Data Recovery Procedure: A Hard Drive’s Journey at Gillware

Here at Gillware, we understand that losing data can be very stressful. So we tailored our data recovery process to fit all of our clients’ needs […]

Full Drive Encryption: Don’t Lose Access to Your Failed Drive

Updated 7/22/2015 As a data recovery laboratory, we experience full drive encryption from a different vantage point. The encrypted data we work with usually is owned […]

RAID 5 Data Recovery: Tips and Overview

Most RAID devices were designed and built for data reliability. RAID stands for Redundant Array of Independent Disks (or originally, Inexpensive Disks). The technology, which was […]

Insuring Data Recovery: What’s your policy?

The data on a hard drive can be the most valuable possession in an office or a home. It is critical that you know whether or […]

Encryption: Challenges in Data Recovery

Warning: More complicated subject = longer blog post. But hopefully more interesting for some of you. Encryption is a wonderful tool. It has helped create a […]

Set More Unique User Names and Passwords to Avoid Data Ransom Malware

A while back we received a Windows server that lost its data due to a particular type of malware designed to extort money by holding the […]

Data Recovery Sales and Marketing Tips for Gillware Partners

When a customer comes to you with lost data, they’re counting on you to be able to restore their family photos or important business information. However, […]

Barriers to Hard Drive Data Recovery: Rotational Scoring

Updated 7/8/2015 One important question clients ask when considering data recovery is: “How likely will a successful data recovery be?” For us, the answer depends mostly […]

How to Find a Data Recovery Solution: A Crisis Shopper’s Guide

When you discover you've lost data, you're likely not thinking "How will I choose a reputable data recovery provider to help me with this situation?" You're […]

The Real Cost of Data Recovery

Updated on 6/29/2015 Professional data recovery is not inexpensive, and those who pay for it do so because their lost computer files are worth retrieving. Sometimes […]

How the Monolith Changed the USB Flash Drive Data Recovery Game

The one thing flash drive recovery had going for it was easy direct access to the underlying storage medium. Inside the casing of that USB thumb drive or […]

What Software does Gillware Use to Recover Data?

We get questions from our Partners and customers about software we use to recover lost data. The data recovery software platform we use is 100% proprietary.

Android Device Data Recovery: Gillware’s Method

As we continue innovating in our world of mobile devices including tablets, cell phones and other media players, devices fall victim to failure of equipment or environment.

Data Recovery 101: Firmware

In Gillware’s latest blog series, “Data Recovery 101”, our bloggers take a closer look at each of the different components of a hard drive and explain […]

The MSP’s Guide to Regulatory Compliance: Backup Edition

Is your backup solution meeting your clients’ regulatory compliance requirements? As an MSP, your clients depend on you for technology solutions that meet all their needs.

What drives the cost of data recovery?

Professional data recovery is a highly specialized technical service. While price can’t be completely taken out of the equation, it can’t always be the driving factor when choosing a data recovery lab.

Disaster Recovery Plan: Five Unexpected Benefits of Having One

Through the process of generating and executing a disaster recovery plan, you can achieve a number of other organizational and operational advantages as well.

Data Recovery 101: Read/Write Head Assembly

In Gillware’s latest blog series, “Data Recovery 101″, our bloggers take a closer look at each of the different components of a hard drive and explain […]

Industry leaders Gillware Data Recovery and RepairTech announce partnership

In its ongoing mission to provide effective solutions and services to its computer repair Partners, Gillware Data Recovery has partnered with RepairTech to offer their repair process automation toolkit called TechSuite to Gillware Partners.

Case Study: Toshiba MK2555GSXF not booting

Toshiba hard drive from white MacBook not booting past white Apple screen due to bad sectors. See how Gillware engineers recovered the data.

Cleaning Hard Drive Platters

Recovering the data stored on a failed hard disk drive (HDD) has always been hard…really hard. The nano-scale tolerances and cutting-edge technology that make the ultra-high […]

Data Recovery 101: Platters

Platters are the thin discs inside the drive enclosure. Platters are coated with magnetic substrate that stores binary data in the form of a magnetic field.

IT Industry Trends: Cloud backup on the rise for 2015

Spiceworks has released its two annual IT industry trend reports. They present a positive outlook for the future of cloud products, including online backup.

Upcoming Webinars

Upcoming webinars on data recovery, cyber security, digital forensics and incident response, electronic discovery, and more.

Recovering a Legend: Robert Goulet’s Legacy Lives On

A Grammy, Tony and Emmy award winning star of screen and stage, Robert Goulet’s phenomenal talent was preserved through hundreds of hours of video and audio of his performances stored on his wife’s external hard drive.

Recovering a Legend: Technical Details of Recovering Robert Goulet’s Legacy

Mr. Goulet may be gone, but the impressive legacy of his work was safe.

The MSP’s Guide to Change Management: How to Transition your Clients to New Solutions

It will take a good plan and the right amount of time to securely transition your client to their new solution. Here are a few steps you can take to make for a seamless transition.

The 5 Questions MSPs Should Ask About Disaster Recovery Offerings

But before you start asking clients important questions about disaster recovery, you need to make sure you’ve got your offering figured out in a way that makes you profitable while also keeping clients satisfied.

By the Numbers: The Cost of Data Loss on a Smaller Scale

When estimating the cost of data loss for a company, large, intangible figures may not scare you. But consider the cost of data loss of an individual file.

What’s your Game Plan? Building and Presenting a Solid Backup Strategy Recommendation

When a client wants to protect their critical business data, they turn to you for advice on backup solutions. As their managed service provider, you are their trusted advisor, and they rely on your recommendations for all their technology needs. You’re like their coach, and you need to draw up a game plan for their backup strategy.

Ditch the Menu of Options: Recommend the Right Backup Solution

Picking a data backup solution is not a choice between less expensive and more expensive. It’s a choice between the right solution and the wrong solution.

Who told you that?! Four Ways to Improve Internal Communication between Sales and Support Teams

Improving internal coordination has a ripple effect on an organization. By fine-tuning internal communication, external communication is sharpened, customers are happier and better informed, and, in turn, business does better.

What am I paying you for? The MSP’s Struggle to Justify their Fees

Business clients can be reluctant to pay for things they don’t think they need. Managed services are a perfect example of this. When things are working correctly, people don’t consider the factors that cause everything to run smoothly.

“It Won’t Happen to Me”: When Small Businesses Gamble with Backup Coverage

For those that choose to go without data backup coverage, their files are constantly at risk for data loss. Most think, “It won’t happen to me.” and take a gamble by going without backup protection. But all too often, businesses lose that bet.

The Crippling Cost of Data Loss: Hardware Failure by the Numbers

What type of hardware is failing the most? There are a number of things that can fail, from optical disk drives to motherboards and so forth, but according to our partners, hard drive failure accounts for more than majority of failures; 80 percent claimed it’s the most common.

What you don’t know about your solid state drive (SSD)

There is no gray area with self-encrypting storage devices. The data stored within is encrypted. You either have what it takes to decrypt and access the data, or you don’t. Period.

Gillware completes SOC 2 Type II security audits

Every day, thousands of Gillware customers and Partners trust us with their sensitive electronic data.  In order to prove to our customers that we hold the […]

Case Study: Western Digital Blue WD3200AAKS-00L9A0 making a clicking noise

Background: When the power goes out, there are a lot of questions that come to mind. What happened to cause the outage? When will the power […]

Can data from Malaysia Airlines Flight 370 passengers’ cell phones be recovered?

Click here to watch Gillware’s appearance on CNN’s Out Front Update: September 30, 2015 Over a year and a half after Malaysia Airlines Flight 370 mysteriously […]

Case Study: Western Digital Passport WD10TMVW-11ZSMS4 not spinning

Recovery Type: External Hard Drive Drive Capacity: 1TB Manufacturer: Western Digital Model Name: Passport Model Number: WD10TMVW-11ZSMS4 Manufacture Date: 28 July 2012 Main Symptom: Not Spinning […]

Case Study Blog Series: Learn more about hard drive failure

Ever wonder what goes on inside a data recovery lab? Gillware wants to give you an inside look at some of the cases that come through […]

HIPAA compliance concerns surround Unity Health Insurance’s missing portable hard drive

Update: September 21, 2015 Lately, it seems like there’s another data breach in the news every week. Just a couple weeks ago, Excellus Blue Cross Blue […]

Two cryptolocker ransomware cases in two days

[transcript of text on picture above: “Your important files encryption produced on this computer: photos, videos, documents. etc. Here is a complete list of encrypted files, […]

HIPAA Final Rule Compliance Impact on MSPs and VARs

Don’t let new HIPAA regulations put you out of business. If you are a managed service provider or value added reseller that works with clients in […]

Gillware: From Hard Drives to Skydives

Gillware does more than just recover data, we recover memories. We get calls every day with customers that have lost their invaluable pictures and videos. So […]

How Gillware Saved My Day

As the marketing intern here at Gillware, I work on a lot of different projects. You know, whatever needs to be done for whoever needs me […]

What Data Recovery Means: Carol Marzano’s Story

Following the successful data recovery from her failed Seagate Barracuda 7200.12 1TB external hard drive, Carol Marzano wrote us a kind note: My external hard drive […]

The Best Endorsement: From a Mom

Celebrity endorsements don’t come cheap, and they aren’t without their share of complexities. We’ve been grateful when clients with interesting stories are willing to share their […]

Hard Drive History Lesson: MiniScribe and the Brick Fiasco

Post updated August 26, 2015 An old hard drive made by a company with a notorious history arrived at the Gillware data recovery lab today. Big, […]

Gillware and Dell: Solving Data Loss (Final Story Contest Entries)

Last week, we started sharing stories about how Dell and Gillware work together to solve data loss. We asked Dell customers who used Gillware Data Recovery to […]

Gillware and Dell: Solving Data Loss (Stories 4, 5 and 6)

Last week, we started sharing stories about how Dell and Gillware work together to solve data loss. When a hard drive fails in a Dell computer, […]

Gillware and Dell: Solving Data Loss (Story 3)

We’ve been sharing stories about how Dell and Gillware work together to solve data loss. When a hard drive fails in a Dell computer, Dell solves […]

Gillware and Dell: Solving Data Loss (Story 2)

This week we are sharing stories about how Dell and Gillware work together to solve data loss. When a hard drive fails in a Dell computer, […]

Gillware and Dell: Solving Data Loss

When a hard drive fails in a Dell computer, Dell solves the real concern for many in the situation: getting back the lost files. Dell refers […]

Using the Bitmap to Make Data Recovery More Efficient

When you suddenly can’t access your files, but nothing seems wrong with the hard drive, how can you get your data back? Data recovery cases often […]

An Expert at Crash Recovery: Congratulations to Our Client and U.S. Olympian Nick Baumgartner

We don’t know anything about Snowboard Cross except that even on a tiny YouTube screen it looks terrifying. Racers on snowboards are flying down a mountain, […]

Happy New Year: Recover the Past, Backup the Future

We rescued a lot of memories and data that otherwise would have been lost in 2012, and we hope in 2013 we play a role in […]

Data Recovered from Submerged Seaplane: Sometimes it’s not the Hard Drive that Crashes

Most of the smells at Gillware come from the soldering bench or the kitchen.  But the hard drives sent to us from Alaska by the U.S. […]

After Recovering a Book from 13 Floppies, We Endorse Cloud Backup or Library Backup

As we’ve mentioned before, Gillware gently tries to steer clients away from sending us obsolete media cases: too often they simply come down to finding the right […]

Case Study: Seagate Barracuda 7200.11 ST31000340AS with failed heads, corrupted firmware

Contemporary hard drives use something called S.M.A.R.T. It stand for Self-Monitoring, Analysis and Reporting Technology, and its purpose is to predict hard drive failure and warn its user so […]

The Marketing Guy Tackles a ‘Data Recovery’ Case

We get calls about getting data off of obsolete media – old laserdiscs, Zip discs, floppies, you name it. Someone has important data on a format […]

Customer Experience: 100 Percent Would Recommend Gillware

Early this summer Gillware retooled our customer satisfaction surveys. We wanted to learn more about ourselves from everyone we had contact with. What we understood pretty well […]

Today is RAID-pocalypse at the Gillware Data Recovery Lab

The year 2012 looks like it marks a RAID-pocalypse. There are bins of dead hard drives everywhere in Gillware data recovery lab. A bin of 24. […]

Our Intern vs. a Smashed Panasonic HDC TM55P: A Data Recovery Case Study

  Recovering data from failed electronic storage devices is an exercise that rewards those who like to tinker, reverse engineer, and solve problems.One of our interns, […]

How to Shop for Data Recovery

Updated August 5, 2015 Days before it is due, the article that you have been researching, writing and editing for months is suddenly buried within a […]

When a Difficult Data Recovery Turns out to be a Piece of Cake

Laura DeVries experienced a major failure of her laptop hard drive. The drive, a 750 GB Western Digital WD7500BPKT, was less than 2 years old, but […]

Classic Video: Why Control Board Swaps Don’t Work on Most Hard Drives

Hard drives manufactured in recent years store more data per square inch of platter area than ever before. This increase in data density each device is […]

Data recovery in time for the holidays: Jessica’s sentimental favorites back from her Western Digital 250 GB SATA HDD

Jessica’s laptop was like a family trunk used to be: full of favorite old photos and memories. In the place of snap-open latches, stringed envelopes and […]

TopTenReviews: Gillware Data Recovery Ranked #1 for third consecutive year.

TopTenReviews named Gillware Data Recovery its top choice for data recovery for the third consecutive year in its annual evaluation of laboratories that recover lost electronic […]

Seagate ST3750330AS 750 GB

After a successful replacement of one of the read/write heads we were able to recover all of the data that Mainsail Printing & Graphics in Savannah, […]

Anatomy of a Read/Write Head Failure

A read/write head is the business end of a hard drive. It’s the hitch of a trailer, the edge of a knife, the nib of a […]

Apple-based RAID device using 3 Hitachi 500 GB HDS725050KLA360

Saving data for a small business always feels good, and especially so when it’s for a neighbor. Jon’s company, which specializes in custom cartography and illustrations, […]

Seagate ST9250827AS 250 GB

Heather’s laptop helped her manage the beautiful cottages she rents and helped her keep up with the great blog she writes (cottageblogger.com) from Ontario Canada. As […]

Gillware’s Data Recovery Procedure

Losing your data can be very stressful. This video will show you how Gillware’s data recovery procedure works, so that you can get started and stop […]

Seagate ST380005SHA10G-RK 8TB BlackArmor NAS 440

Updated 10/29/15  Most RAID devices were designed and built for data reliability. They work so well that many businesses and organizations rely on these storage devices […]

Hitachi HTS543216L9A300

Recovery was classified as a Tier-1 recovery.  Drive was determined to be mechanically healthy, but suffered from severe electrical damage and logical corruption to Windows NTFS […]

December 30, 2019

Brian Gill Featured on “I Am CEO” Podcast

Season 2, Episode 498 The I Am CEO Podcast aims to provide effective ways to build relationships, generate sales, and grow your business without having to […]