Data loss happens. There are dozens of things that can cause it, from accidental reformats to virus attacks. It can happen on accident or on purpose, as human error, or as an “act of God”. Our data recovery specialists have encountered just about every data loss culprit in our lab at least a dozen times. Regardless of how it happens, or why it happens, data loss can hurt. You can blame yourself, or someone else, or nature, but ultimately, what you really need is your data back. Fortunately for you, we here at Gillware are happy to offer you our world-class and financially risk-free data recovery services.
A History of Quality Service
One of our data recovery experts performs a control board swap in one of our ISO 5 Class-100 cleanroom workstations
Founded in 2004 by Brian Gil and his brothers Tyler and Wesley Gill, Gillware Data Recovery has been meeting clients’ needs for over twelve years. Over a dozen full-time data recovery experts with years of experience staff our Madison, Wisconsin lab. These experts have successfully solved thousands upon thousands of data recovery cases. From dropped hard drives and bent USB drives to failed RAID servers and virtual machine setups, there is nothing our engineers haven’t seen.
Our data recovery lab has world-class tools and environment for hard drive repair and logical device recovery. Our tools, such as our fault-tolerant forensic imaging and logical analysis suite HOMBRE, are all of in-house design. In our cleanroom, our engineers work at ISO 5 Class-100 certified modular cleanroom benches. These workstations provide all of the environmental control and safety of an entire cleanroom at a fraction of the cost—one of several factors which enable us to offer our services at, on average, 40-50% of what our competitors charge.
All of our services follow our SOC II Type 2 security protocols. After we recover your data, we send it back to you on a password-protected hard drive. We completely erase your data from our system once you have had a chance to verify your recovered data. At every step of the data recovery process, you can rest assured that your recovered data is completely safe. We are the perfect choice for clients from medical clinics with HIPAA-sensitive data recovery needs, and government agencies.
Our services are completely financially risk-free. You only pay for our efforts when we’re successful in recovering your most critical data. Everything else, from evaluation to inbound shipping, is free.
Failed Hard Drives
The bulk of our cases come from failed hard disk drives. Hard drives have a lot of sensitive parts. These include the platters which hold your data, the read/write heads, the spindle motor, and printed control board. All of these parts are potential points of failure. And when your hard drive gets dropped, or just gets old, one or more of these parts can fail. In the summer, as blackouts and thunderstorms become more common, we see an upswing in drives that have failed due to sudden power loss and electrical surges.
Hard drive repair is an extremely difficult skill, and it’s not one you can learn outside of a data recovery lab. It’s certainly not something any layperson should attempt themselves. Nobody save for hard drive manufacturers were ever intended to open up a hard drive. All of our cleanroom engineers were trained in-house to repair and replace failed hard drive components. Our fault-tolerant tools help our engineers pull the data off of repaired hard drives, even in cases where any other data recovery software would fail.
Failed Flash Devices
Flash devices come in many shapes and sizes. There’s your typical USB thumb drive, named for its roughly thumb-sized design. There are solid state drives, which come in a wide range of form factors. SD cards and microSD cards push the boundaries of sizing, putting up to 512 gigabytes onto a chip scarcely larger than your fingernail. Your phone is a flash storage device, storing your important data on a tiny eMMC flash memory chip on its motherboard. But despite the dazzling array of shapes and sizes, most flash devices all work in roughly the same way.
In many occasions, data recovery from failed flash devices involves fixing the control boards to gain access to the NAND flash memory chips. Occasionally, the chips must be removed, separately read, and properly arranged by a highly skilled computer scientist. While certain factors, such as SSD encryption, can stymie recovery efforts, our team here at Gillware is constantly working with flash memory and SSD manufacturers to refine and develop new techniques.
Logical Data Recovery
Not every instance of data loss involves physical damage. When you reformat a hard drive or SD card, factory reset your phone, or just accidentally delete the wrong file from your hard drive, that too is a form of damage. Data loss from a healthy hard drive typically involves an accident such as these, but can also happen due to random file corruption and happenstance. While you use your hard drive, tiny portions of the disks can go bad or become corrupted just by chance. If this just happens to affect the tiny parts of your hard drive that hold important information, like the master boot record or partition table, your hard drive could appear to be totally blank.
When your hard drive, thumb drive, or other data storage device sustains logical damage, Gillware can help. Our forensic imaging software comes with a suite of logical analysis tools. In the right hands of our logical recovery experts, these tools recover data from all manner of logical situations.
Every server, NAS device, or SAN uses RAID standards to combine its hard drives. RAID arrays, while fault-tolerant, are far from failure-immune. A crashed server or NAS can be devastating. Your server’s RAID array is a complex beast. Trying to repair it on your own after a crash could just make matters worse. We have RAID experts at Gillware who know the ins and outs of every RAID setup that sees use today. We see servers and storage area networks of all sizes in our lab. These can range from three-drive RAID-5 NAS devices to three-dozen-drive RAID-50 storage area networks.
Our RAID and server experts have thousands of successful server recoveries under their belts. We’ve recovered all manners of hardware RAIDs, as well as software RAIDs like Windows Storage Spaces. We can recover data from ESXi and Hyper-V virtual machines, as well as any other kind of virtual environment. When your server has crashed, don’t panic—call Gillware!
Enterprise and Emergency Data Recovery
If you’re a business owner or a freelancer, data loss can be all the more devastating. Whether you use consumer-grade hard drives or enterprise-class hardware, hard drive failures and server crashes can be delayed, but are ultimately inevitable. Data loss can mean lost money, lost productivity, and worst of all, lost customer trust. Not only do you need your data back—you need it back pronto.
For data recovery clients in a hurry, Gillware offers expedited emergency data recovery options. Our expedited services are just as financially risk-free as our standard services. While our standard turnaround time is six to ten business days, an expedited case can be completed in one to four business days, with complimentary next-day shipping and evaluations within two hours of receiving your equipment.