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Samsung Data Recovery

When your Samsung  phone takes a nasty fall  or  gets caught in a boot loop that you can’t break out of, Gillware can help you get the data from your phone back. Whether you need photos, text messages, or your contacts list, our engineers are your best bet.

Our smartphones are some of the most important things we own. What would we do without them? When you smash your phone’s screen or it gets stuck in a boot loop, suddenly you can’t make calls or send texts, let alone receive them; you can’t take photos or videos; you don’t have a mobile web browser or social media apps for on-the-go access anymore; you probably don’t even have a portable music player to fall back on! You’ve become stranded on a digital desert island. You need your phone repaired so you can get back in-step with modern society. Fortunately, the experts at Gillware are here to help. With over 100,000 successful recoveries in the past 15 years, we truly are the experts in the industry.

Samsung data recovery software tools work best when your phone is still mostly functional and as long as you are careful in how you use it. If you have a functional phone that you’ve deleted data from, you need to turn off Wi-Fi and turn on airplane mode, connect your phone to your computer, and use Samsung data recovery software on your computer to recover the data from your phone.

Talk to a Samsung Phone Data Recovery Expert Today!

Our client advisors are available by phone during business hours (M – F: 8am – 7pm; Sat: 10am – 3pm).

Send us an email including the type of device you have and the problem you are experiencing. A client advisor will respond within 25 minutes during business hours (M – F: 8am – 7pm; Sat: 10am – 3pm).

Have a quick question about the data recovery process? Use our chat feature to chat with one of our client advisors (not a robot!) during business hours (M – F: 8am – 7pm; Sat: 10am – 3pm).

Want to schedule a call for a time that is convenient for you? Click the button above to schedule a brief consultation with one of our client advisors.

A Look Inside Broken Samsung Galaxy Phone Data Recovery

Your Samsung Galaxy smartphone has two locations in which it stores your data: a removable microSD card and an eMMC chip on the phone’s internal logic board. The removable SD card is easy to access, and if you’ve lost data from it, our engineers have plenty of tools to retrieve it. When your phone has suffered from an issue such as water damage, our engineers will usually only need to do some clean-up work to your phone’s innards to get the phone in working order and salvage data from it. If your phone is very badly damaged, though, its internal eMMC chip will need to be removed.

When a broken smartphone is not encrypted, as it is Samsung Galaxy S6 and earlier models, its eMMC chip can easily be removed from the logic board and placed in a specialized chip reader, and our data recovery software can handle it from there, imaging and analyzing the chip’s data under the skillful guiding hand of one of our technicians. That said, removing the eMMC chip for a Samsung Galaxy data recovery case is still a tall order. These chips are, obviously, not meant to be removed and are connected by a strong epoxy resin to the phone’s logic board.

There are two ways to remove the eMMC chip from a broken Samsung Galaxy smartphone:

  1. Grinding away at the circuit board from below until the connectors of the chip have been exposed and the chip can be connected to a special adapter
  2. Using a controlled application of heat to loosen the epoxy binding the chip in place until the chip can be safely removed

Both of these methods require special skill and special tools, especially the first method. It’s easy for things to go wrong if the grinding is uneven (though it can produce some beautiful works of art).

It is because this type of work is required for recovering data from smartphones that entrusting your data to a professional lab is so important.

However, this process is comparatively simple compared to what Samsung Galaxy data recovery technicians must do when encryption is thrown into the mix.

Using controlled heat application to safely remove the memory chip from a smart device's logic board
A controlled application of heat using equipment like this one can be used to remove the internal memory chip for Samsung data recovery

How Samsung Galaxy S7 and Samsung Galaxy S8 Data Recovery Engineers Deal with Encryption

Chip from Smartphone

In a world where privacy seems to be a scarcer and scarcer resource with each passing day, we take solace knowing that powerful encryption is keeping at least some parts of our lives safe from prying eyes. As the need for strong data encryption has risen, so too has the demand for encryption as a default setting on our devices instead of a choice we must opt-into. Around when the Samsung Galaxy S7 launched in 2016, the trend of encryption firmly swung to the position of encryption by default, in which there is no opt-in or opt-out for encryption. All forthcoming Samsung Galaxy models are encrypted by default, creating new hurdles for data recovery engineers to clear.

For modern Samsung Galaxy phones, encryption is placed on the phone’s internal chip by default, and the key to the encryption is linked to whatever the user sets to access their phone–a four-digit PIN, for example. As a result, simply removing the chip from the phone and placing it inside the specialized adapter yields only encrypted data, which looks like utter gibberish, and no way to perform the task that matches the encryption key.

Instead, Samsung Galaxy S7 or S8 data recovery requires much more intensive work when the phone in question is broken. Instead of just removing the eMMC chip, our engineers must transplant it to a functional logic board from the same model of phone and rebuild the phone around it. Once the old phone’s internal memory has been housed in the new “Frankenphone,” we can access the data on it with the user’s credentials and recover data from the phone. We call this process “chip-on” data recovery, as opposed to “chip-off” data recovery since the chip has to go back on after we take it off.

As one can imagine, a chip-on procedure is extremely labor-intensive, resulting in many more hours of effort from our engineers. It also requires a greater investment in materials. Often our engineers must acquire an entirely new phone of the exact same make and model in order to use its parts to create a working “Frankenphone” with the chip from the damaged phone.

Gillware’s mission is always to make data recovery as financially risk-free as possible. That’s why we offer free inbound shipping to our lab in Madison, WI, and free evaluations with no upfront fees or cancellation charges, why we make sure our customers always understand exactly how much their case will cost before we do any data recovery work, and why we only charge for the labor associated with data recovery once we’ve successfully met the customer’s goals and recovered the data that’s important to them. However, sometimes when our engineers need to order new phones as donor parts, the cost of a new phone must be added to the cost of data recovery as an upfront deposit.

Need help with something else? Click HERE for a list of our other data recovery services.

If you would like to contact us to receive a no-pressure consultation, click the button below. This will take you to a page with our phone number and email. This page also provides you with the option to schedule an appointment with a Client Advisor at a later time or date, or chat with them online.
Click the button below if you would like to send in your device. Sending in your device is financially risk-free. You will be asked to fill out a short form. Once you have completed the form, we will send a shipping label to the address provided. After we receive your device, we will begin a free evaluation and contact you with a firm price quote.