Hard Drive Repair

Repairing hard drives is a mix of art and science, combining talented recovery engineers along with proprietary software and a few other high-tech utilities and utilizing them to recovery data from most any device, including USB drives, external hard drives, and internal drives.

Read/Write Heads Repair

read write heads
Read/write heads are tiny sensors that read and write data to and from the platters. The higher the capacity of the hard drive, the more read/write heads the hard drive will have.
Visit the following pages for more information on hard drive read/write heads:

Data Recovery 101: Read/Write Head Assembly

Hard Disk Head Repair

Printed Circuit Board (PCB) Repair

The PCB (Printed Circuit Board) allows electricity to pass between various components that allow the hard drive to operate normally. You will find the PCB when you flip a hard drive over, usually green or blue in color.

Spindle Motor Repair

Hard drive spindle motor removed from chassis and dismantled
The high rotational speed of a hard disk’s platters generates the thin cushion of air that keeps your hard drive’s read/write heads afloat. All of this happens because the hard drive spindle motor dutifully does its job.
Visit the following pages for more information on spindle motors:

Hard Drive Motor Failure

Hard Drive Platter Repair

A hard disk platter in Gillware's burnishing machine

Platters are thin, circular discs made of glass or aluminum inside the sealed hard drive enclosure. Each platter surface is coated with an extremely thin magnetic substrate that stores the user’s binary data in the form of a magnetic field.

Visit the following pages for more information on hard drive platters:

Data Recovery 101: Burnishing Platters

Data Recovery 101: Platters

Firmware Repair

Firmware is the storage device’s operating system and can become corrupted and require repair.
Visit the following pages for more information on hard drive firmware:

Data Recovery 101: Firmware

Hard Drive Firmware Repair

Logical Corruption Repair


Hard drive failure are not always mechanical. Logical corruption can render a hard drive as useless as one with a dead spindle motor.

Visit the following pages for more information on logical data recovery:

Logical Hard Drive Recovery

A Look at Logical Data Recovery

“Flash” media stores data quite differently from the way your hard drive does. There are no spinning disks or moving parts that store data magnetically; instead, the data is stored electronically on nonmoving chips of non-volatile RAM.

When you plug a USB flash drive or flash-based external hard drive into your computer or boot up a PC that runs on a solid state drive (SSD), what you see on your computer looks the same as what you’d see on a hard disk drive. However, the way NAND flash memory devices store data is very, very different on a fundamental level.

Whether you have a broken hard drive or a thumb drive with a broken tip, Gillware has the tools and engineers to make the necessary repairs to get your device up and running in order to get the data off the device and get your data back to you. Use the buttons below to either start the process of sending in your device or to get a free estimate – complete with our no data, no charge guarantee.

Your hard drive has failed, now what?


Below you find recommendations from Gillware’s storage experts for August 2019.
Easiest, most expensive option – ready to use out of the box
Increased performance – more durability
More capacity for less money – less durable than SSD

Common Hard Drive Failure Causes

Click on the case study names below to learn more about common problems hard drives have and how Gillware is able to repair hard drives in order to recover data from them: