We’ll come right out and say it: Data recovery isn’t cheap. Professional data recovery is a highly specialized technical service. While price can’t be completely taken out of the equation, it can’t always be the driving factor when choosing a data recovery lab. It’s just like getting your car repaired. The cheapest mechanic is probably not the best one, but the most expensive one might not be either.
When it comes down to it, there are several factors that determine the cost of a data recovery at Gillware:
While the first four listed are fixed costs, the last three are variable costs that contribute to the overall cost of the data recovery.
But there are places out there charging way less than you guys, how is that possible?
We’re glad you asked. Just like that ultra low cost, probably pretty sketchy auto mechanic we talked about earlier, there are cheap data recovery labs out there. But how do they get their costs so low?
So what about the labs that charge way more than you do? Are they better?
Great question. The simple answer is no. You don’t need to take your car to the overpriced luxury dealership mechanic when another shop will do just fine. Gillware is one of the leading data recovery labs in the country, and has success rates, recovery techniques and engineering capabilities comparable to more expensive labs, and in some cases more advanced. Then why do these other labs charge so much?
All right, I get it. Now, how does Gillware control costs?
Our lab was founded by brothers Brian and Tyler Gill back in 2004 when Tyler couldn’t find an affordable solution to recover his lost data. Ever since, we’ve prided ourselves on having the best value in the data recovery industry. We’ve taken extensive measures to keep costs low and quality high.
But your costs must be going up over time, right?
Kind of. Certain costs are going up, while others are coming down. Like any business, our costs for salary and benefits increase year to year. The salary requirements for experienced and degreed engineers has gone up. There’s fierce competition for these types of talented individuals in the market (think Google, Facebook, and the likes). Hard drive replacement part costs tend to come down as there are fewer manufacturers to support as the industry consolidates. Research and development costs are rising with the advent of SSD failure. Facilities costs have increased as we add more industrial and electrical equipment and need more space (we’re about to increase our footprint by another 4000 square feet in 2016). Marketing costs have come down as we add hundreds of IT professionals to our partner networks.
Storage technology is evolving every day, and hard drive capacity is always increasing. In general, the higher capacity a hard drive, the more it costs to recover the data. Remember those factors we told you about that influence the cost of a recovery at Gillware? The two biggest factors making recoveries on newer drives more expensive are cleanroom bench time, and the cost of replacement parts.
Recoveries on the latest and greatest drives require more time on the cleanroom bench, since our engineers need time to develop recovery techniques for the newest technologies. Replacement parts are also more expensive. Since the drives are newer, donor parts are not as readily available. Newer parts are also more sensitive from a compatibility standpoint. Because of these factors, parts often need to be sourced by buying entire new drives instead of just the individual parts, which can be expensive.
However, as we see more and more 1-1.5TB drives come to our lab for recovery, prices are actually dropping gradually. What used to be the newest, most advanced drives are now more common. Our engineers have more experience on recoveries of these drives, so they require less time on the cleanroom bench. Additionally, as the drives become cheaper in general, donor parts become cheaper as a result and the overall cost of the recovery goes down.
All this is good news for our customers with higher capacity drives in need of recovery.
So what you’re saying is…
Send your data recovery cases to Gillware! For the highest quality at the most affordable cost, Gillware is the clear choice for all of your data recovery needs. Hands down.