Hard Drive Firmware Repair Case Study: Seagate Barracuda

A Sweet Windows 10 Upgrade Turns Sour

Back in the spring and summer of 2015, Microsoft made a huge show out of its brand-new Windows 10 operating system. Many Windows users were excited. Windows operating systems seemed to follow the same alternating-between-good-and-bad pattern as Star Trek feature films do, and Windows 8 had been less than well-received by users. Other PC owners were cautious about the new O/S.

But regardless of how the end users felt, the folks at Microsoft sure were proud of Windows 10. They were so proud of it, in fact, that they pushed it for free on as many of their customers as possible. Many users of Windows 7 and 8 today have grown quite accustomed to the familiar popup ad urging them to upgrade to Windows 10. It’s probably less despised on the whole than the infamous Clippy, but at least Clippy wasn’t being mistaken for malware.

The client’s first instinct was to blame Windows 10 on their computer troubles. But when a local computer repair technician took a look at the client’s computer, they couldn’t access the data on the hard drive itself. Rather than Windows 10 causing the hard drive to crash, the errors the client had been getting while using Windows 10 may have actually been caused in part or in whole by the gradual degradation of their hard drive. The client brought their failed hard drive to us for data recovery.

File recovery after a Windows 10 error stops your PC or laptop from starting can be a simple procedure. But in this case, the hard drive itself was at fault. Our hard drive data recovery engineers inspected the client’s Seagate ST100DM003 drive. They found that the computer’s operating system wasn’t the only thing that had failed. The hard drive’s firmware had failed as well.

Recovery Case Results:

In this data recovery case, our client finally took the plunge and upgraded their computer to Windows 10. Things worked fine for a little while. But then their computer started throwing out startup errors, and eventually, boot errors. At first, it seemed Windows 10 would shoulder all of the blame. But our engineers found the true culprit. A firmware bug was preventing the hard drive from working. Our hard drive firmware repair technicians could reunite this client with their family photos and documents.

91.8% of the client’s files were fully recovered due to our hard drive firmware repair efforts. The client looked over our list of the files we had recovered, including their family photos, iTunes music library, and other assorted documents. The client decided that the file recovery procedure was a success and paid for our services. We rated this case a 9 on our ten-point data recovery scale.