The client in this data recovery case had a problem. And soon enough, that problem turned into two problems. Their first problem was that they’d accidentally deleted a bunch of their documents from their Samsung external hard drive. Their second problem was that, before they could unplug the drive from their computer, it slipped off of their desk and hit the floor. When a hard drive falls from even just a few feet while running, hard disk failure usually ensues automatically, as Gillware’s years of dealing with dropped hard drives will attest.
Fortunately for the client, Gillware’s data recovery engineers happen to be experts at solving both of their problems. First, our cleanroom engineers would need to take a look at the drive in our cleanroom and make the necessary repairs. Then, once we’d created as perfect of a disk image of the failed drive as possible, our logical data recovery technicians would dredge up as many deleted files as possible.