Our client in this data recovery case came to us with a dying hard drive. They had taken the external hard drive, which they’d used to store family photos and videos, to a local computer repair shop first. There, the technicians could see data on the drive, and didn’t hear it making any kind of noises indicating a severe failure. However, they could not open any files or copy over any data. There was definitely something wrong with this Samsung external hard drive. Fortunately, our damaged hard drive recovery experts were on the case.