Customer Satisfaction Survey

1. If you spoke with a member of our Client Advisor team before sending in your equipment, please rate your experience:

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

(5 = perfectly satisfied; 1 = not satisfied at all; select “N/A” below if you did not talk with a Client Advisor)

2. How satisfied were you with the Customer Service staff member who contacted you after we received your device?

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

(5 = perfectly satisfied; 1 = not satisfied at all)

3. How satisfied were you with the process of sending in your equipment?

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

(5 = perfectly satisfied; 1 = not satisfied at all)

4. How satisfied were you with our communication during the recovery phase?

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

(5 = perfectly satisfied; 1 = not satisfied at all)

5. How satisfied were you with the amount of time it took us to perform your recovery?

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

(5 = perfectly satisfied; 1 = not satisfied at all)

6. How satisfied are you with the data we recovered?

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

(5 = perfectly satisfied; 1 = not satisfied at all)

7. How satisfied were you with our communication regarding pricing?

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

(5 = perfectly satisfied; 1 = not satisfied at all)

8. Please rate your overall experience with our company:

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

(5 = perfectly satisfied; 1 = not satisfied at all)

Other comments or suggestions:

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