When your hard drive fails, it can start to smoke, trapping your data (and possibly setting off your smoke detector). If you’ve lost data due to a smoking hard drive, the professional hard drive repair experts at Gillware can recover your data and help you get back on your feet.
People don’t often think about the heat produced by their hard drives. When a hard drive is running, after all, it’s usually doing so from inside your computer (or on your desk, connected via USB), not cradled in your arms like a newborn infant. But rest assured, if you were to pop open your PC’s side panel while your computer is running and lay your hand on the hard drive inside, you would find it to be quite hot.
There are several factors creating this heat. The speed of the spinning platters and the spindle motor inside your hard drive creates friction with the air, which makes things hotter inside your hard drive. But most of the heat you would feel from your drive comes from the circuit board on the back of the hard drive. When you power on your computer, electricity flows through the circuit board and into the spindle motor, setting the hard drive’s internal components in motion. When you put your hard drive to work, this component can become the hottest part of the drive.
Too much heat—and too much electricity—can burn out parts of a hard drive’s control board. This can cause the smoking hard drive to exhibit its inflammatory behavior. Often, the culprit behind a smoking hard drive is a power surge. These power surges happen most frequently in the summer, when thunderstorms are more common. Forcing more electricity through a hard drive’s control board than it was designed to handle is a bit like trying to fill a water balloon with a firehose. Even if a power surge only lasts a few nanoseconds, in that short time frame it can cram enough power through your hard drive to scorch the circuit board.
External hard drives, many of which receive their power straight from a wall outlet, can be especially vulnerable to a power surge burning their circuit boards. Many external hard drives are especially vulnerable because they have two circuit boards, in fact, and one is not always as robustly designed as the other. Attached to the drive is a SATA-USB bridging dongle with a SATA plug on one end and a USB port on the other. It is actually far easier for this dongle to burn out than the control board on the hard drive itself.
This renders the hard drive inaccessible not just because the drive is now trapped inside its casing, but because the dongle can contain encryption metadata. For example, even if a Western Digital My Book external drive isn’t password-protected by the user, it still has its hardware-level SmartWare encryption, and the USB dongle handles data encryption and decryption. Without the dongle, the hard drive will show up as blank, even if the drive itself is perfectly healthy. Fortunately, under most circumstances our engineers can circumvent these issues.
Where There’s Smoke, There’s Fire… and Data Loss
Smoking hard drives are dangerous things. Not only are they a fire hazard, but they can also cause other electronic devices to short out and fail. Plugging a hard drive with a smoked PCB into a power supply unit, for example, can fry the unit and render it inoperable. At the risk of sounding like an anti-smoking PSA, when your hard drive starts to smoke, everything around it feels the consequences.
And, of course, the most pressing problem associated with a smoking hard drive is that your data is trapped on it. All of that data is lost. But with the help of professional data recovery experts in a world-class data recovery lab, what once was lost can still be found.
There was a time, in the days of yore, when this wasn’t so. When a hard drive’s PCB died, you could just go out and find the same model of drive, remove its control board, and attach it to the failed drive, with a reasonably good chance of recovering your data. What happened?
Hard drives grew more complex. As the areal density of the hard disk platters inside hard drives grew and manufacturers found new ways to pack ever-increasing amounts of data into the same space, margins for error grew razor-thin. Every hard drive today needs to be individually calibrated in the factory. The unique calibration settings for every hard drive must be stored in a ROM chip on the control board.
Nowadays, if you simply replace the control board of a hard drive, the drive can’t access its unique ROM chip. Without the proper calibration data to guide it, your hard drive won’t work. It may even cause further damage to its internal components if you try to run it!
And so, to properly replace a burned and smoking circuit board, a professional hard drive engineer must carefully replace the ROM chip as well. This delicate operation must only be attempted by a professional data recovery expert. In some cases, a smoking hard drive may have suffered more damage than just its control board, and other parts of it may need to be replaced. These types of hard drive surgeries can only be successfully performed in a cleanroom data recovery lab.
Reasons to Choose Gillware for Smoking Hard Drive Repair
When your hard drive starts smoking, Gillware Data Recovery is the data recovery company you want by your side. Our data recovery experts are seasoned hard drive repair veterans with years of experience and thousands of successful data recovery cases under their belts. With world-class expertise and state-of-the-art data recovery tools, Gillware can successfully recover the data from your smoking hard drive. Gillware’s services are recommended by Western Digital and Dell, as well as computer repair and IT professionals across the United States.
Gillware’s data recovery lab uses ISO-5 Class 100 rated cleanroom workstations to make sure failed hard drives are repaired in clean and contaminant-free environments. With our SOC II Type 2 audited facilities, your data is as secure as it can be. Our data recovery evaluations are free, and we only charge you for our data recovery efforts when we’ve successfully recovered your data and met your goals. We can even cover the cost of inbound shipping for you. With prices lower than the industry-standard rates charged by other data recovery labs, Gillware’s data recovery services are both affordable and financially risk-free.
Ready to Have Gillware Help with Your Smoking Hard Drive?
Best-in-class engineering and software development staff
Gillware employs a full time staff of electrical engineers, mechanical engineers, computer scientists and software developers to handle the most complex data recovery situations and data solutions
Strategic partnerships with leading technology companies
Gillware is proud to be a recommended provider for Dell, Western Digital and other major hardware and software vendors. These partnerships allow us to gain unique insight into recovering from these devices.
RAID Array / NAS / SAN data recovery
Using advanced engineering techniques, we can recover data from large capacity, enterprise grade storage devices such as RAID arrays, network attached storage (NAS) devices and storage area network (SAN) devices.
Virtual machine data recovery
Thanks to special engineering and programming efforts, Gillware is able to recover data from virtualized environments with a high degree of success.
SOC 2 Type II audited
Gillware has been security audited to ensure data safety, meaning all our facilities, networks, policies and practices have been independently reviewed and determined as completely secure.
Facility and staff
Gillware’s facilities meet the SOC 2 Type II audit requirements for security to prevent entry by unauthorized personnel. All staff are pre-screened, background checked and fully instructed in the security protocol of the company.
We are a GSA contract holder.
We meet the criteria to be approved for use by government agencies
GSA Contract No.: GS-35F-0547W
Our entire data recovery process can be handled to meet HIPAA requirements for encryption, transfer and protection of e-PHI.
No obligation, no up-front fees, free inbound shipping and no-cost evaluations.
Gillware’s data recovery process is 100% financially risk free. We only charge if the data you want is successfully recovered.
Our pricing is 40-50% less than our competition.
By using cutting edge engineering techniques, we are able to control costs and keep data recovery prices low.
Instant online estimates.
By providing us with some basic information about your case, we can give you an idea of how much it will cost before you proceed with the recovery.
We only charge for successful data recovery efforts.
We work with you to define clear data recovery goals for our technicians, and only charge you upon successfully meeting these goals and recovering the data that is most important to you.
Gillware is trusted, reviewed and certified
Gillware has the seal of approval from a number of different independent review organizations, including SOC 2 Type II audit status, so our customers can be sure they’re getting the best data recovery service possible.
Gillware is a proud member of IDEMA and the Apple Consultants Network.