Why Does Your Surface Pro Keep Restarting?
Usually, when a computer gets stuck in a boot loop, the problem has to do with the operating system. Some file the O/S needs to access in order to complete the startup process has become unreadable or otherwise doesn’t make sense to the O/S anymore. This causes the O/S to go back to square one and start over. Sometimes this fixes the problem because that file had just gotten a momentary hiccup and now it’s fine. Sometimes the problem with the file is more permanent. In this case, the O/S reaches the point where it failed the first time, fails again, and goes back to square one. It does this again and again until you tell it to stop.
The Cause of a Microsoft Surface Pro 4 Boot Loop
Computers and tablets and phones can do math very fast, which makes them look very smart. But they still cannot think or make decisions the same way we (or even a dog or cat) can, although their mathematical prowess can make it seem otherwise. The truth is that for the most part, our computers, phones, and tablets are actually idiot savants—in other words, very stupid.
Why Your Surface Tablet is Stuck on the Surface Screen
If your Surface tablet is stuck on the Surface screen, your tablet is stuck in a boot loop. These loops usually happen because of a problem with the operating systems. As a result, users tend to end up in these frustrating situations after a Microsoft update goes wrong and inadvertently messes up a critical file. But these situations can also occur due to a failure of the data storage device itself (in this case, a PCIe SSD).