HOMBRE shows recently-created filesystems, such as the filesystem in this reformatted partition data recovery case, in red text.
What Software does Gillware Use to Recover Data?
May 11, 2015
Full Image Backup: The Cure for a Business Owner’s Heartache
May 20, 2015

A while back, we wrote a blog post on the cost of data loss for a business. On a large scale, the costs can be staggering. According to an Aberdeen research study, the average company loses $163,674 in unused labor and lost revenue for each hour of downtime due to data loss. However, the costs can be even more shocking on a small scale. If just one white paper is lost, it can cost a business up to $2000 in lost time and labor creating it, and in the time and labor spent to recreate it.

While data loss can be extremely detrimental to a business from a lost time, labor and revenue standpoint, it can also be costly from an IT infrastructure perspective. Let’s take a look at how you, the IT professional, would be directly impacted in the case of a data loss event.

Let’s say your client’s server goes down. It can be for any number of reasons, maybe their RAID-5 server has been running degraded and has gone unnoticed, and another drive fails. Or perhaps a pipe bursts on the floor above and the entire office is flooded.


Photo credit: Don Becker https://flic.kr/p/4XbeYR

Now let’s calculate how much time you’ll need to spend from start to finish in order to get your client’s business up and running. Once someone notices the server is down, you’ll get that panicky phone call. You might have to cancel another meeting you had scheduled to do an emergency onsite appointment with your client.

You’ll first need to spend some time doing some diagnostics, with your client anxiously watching over your shoulder reminding you that time is money and their business is losing both quickly. Once you officially pronounce the server dead, things could go one of two ways.

In the best case scenario, the company has backups that are actually working and regularly tested. But if your client is using a file-based solution on their server in hopes of saving a few bucks (they tell you it seemed like a good idea at the time), you could be looking at an uphill battle to get the company back in the game. To paint a better picture of the time and money your client would be losing, let’s say Gillware’s domain controller went down due to a flood in the lab.

If our domain controller were to go down unexpectedly, we would not be able to use our server for at least 32 hours. To get the server back up and running, our technicians would first have to install the OS (three hours) and then update it (another three hours). Next, they would have to re-catalog everything contained in the server (six hours) and recreate every user and assign group policies (eight hours). Then they would have to recreate the DNS and DHCP (four hours).

Finally, they would have to account for troubleshooting and all the small details that get left out the first time around. Addressing these details would add up to around eight hours. The kicker here is that these eight hours could be lost over a span of a month because you never know when you are going to remember what should have been done during the server configuration.

Until all the troubleshooting is done and all the small details get fixed, productivity is at a standstill. Imagine if this scenario had happened to one of your clients, and you had to spend the same amount of time re-configuring their server. This would frustrate your client, who might not understand what’s taking so long, and your client could easily blame you, the IT professional, for all the lost time and money. Not only would this create a negative impact on your relationship with that client, but it also could end that relationship.

A failed server could cause a business to lose a devastating amount of time and money. Many businesses don’t recover from these types of events at all. This could potentially be the end of your client’s business.

To avoid all of this, take a proactive approach to your clients’ server backups with Gillware’s Full Image Backup solution. With full-image backup to Gillware’s cloud, your client’s business would be back up and running in two days without any losing data from their system. All of your client’s important documents and data would be restored to their original form, eliminating the need to recreate any lost files.

Photo credit: Jaymis Loveday https://flic.kr/p/5RVXtQ

Photo credit: Jaymis Loveday https://flic.kr/p/5RVXtQ

This solution backs up full system images of your clients’ critical servers and desktop workstations, including configuration and program data to save you time during a restore. The offer includes both onsite image backups and offsite image replication to cover all your bases in the case of a data loss event.

Time is critical in a data loss situation and our Full Image Backup offers fast restore options. If your local image backup is accessible, you can quickly restore to new hardware. We also offer a Virtual Boot option, allowing you to run the image as a virtual machine to eliminate long downtime periods. If a more serious disaster has occurred and local backups are not viable, Gillware will have your images placed on a transfer drive and ready for overnight shipment to you within four hours of a restore request.

Don’t let a server failure be the end of your client’s business. Be sure to choose the right backup solution for their needs. Choose Gillware Data Solutions for a full coverage backup solution with restore times that benefit both you and your customers.