Gillware saved my life. The first place I took the hard drive told me they couldn't get anything from it. As far as I can tell, you were able to retrieve every file. I would have lost 10 hours of interview data for my doctoral dissertation. Now I have it all back and can stay on schedule to graduate. I can't thank you enough.

Monica E. - Madison, WI

I was very pleased with the attention the job received.

In the business my wife and I run, we try to treat our customers with the same consideration we'd extend to friends or family. It's kind and it's good business. You guys seem to feel the same way.

Steve H. - Chapel Hill, NC

I have contacted many other companies with price ranging between $1,500 to over $3,000. I gave you the job and I'm glad I did. I will be recommending you to all who need your services. I belong to a local PC Users Group and I will get the word out.

Michael L. - Cortlandt Manor, NY

After an extensive investigation of data recovery services, I spoke with Amy, your customer service representative. She was very helpful, answered all of my questions and provided me with a lot of information about the process. After receiving my drive, Gillware kept me updated on the progress of my recovery and answered any questions that arose. I was extremely pleased with your service and turn around time. I'd recommend Gillware to anyone who needs professional data recovery at a reasonable price.

Thanks so much!
Buddy L. - President, Virtualthis Multimedia

It was a great experience; I have recommended your company to other I.T. Professionals.

Thanks!

David O. - Phoenix, AZ

First rate in every way.

Gregg R. - Amery, WI

I went from thinking that everything I had was lost to getting everything back. I am not a tech wizard when it comes to computers, but I was able to retrieve everything without much difficulty. I am very pleased and grateful for the services that you provide.

Andrew T. - Centerville, OH

Thanks for you great local support.

Jason D. - Waunakee, WI

Ours was a very difficult case - newer storage drive Gillware had not worked with, BUT the team stayed with it and finally got the files.

We were so pleased as this helped us recover years and hundreds of GB of files we needed.

Thank you for your patience and diligence!!

Maureen U. – Milwaukee, WI

This was the first time I have used a service such as yours. I was very surprised how easy the process was. Your service reps made it all happen with little fuss. I will be a repeat customer and will tell others about you guys.

Thanks very much.

David H. - Lake City, FL

Every staff person was both knowledgeable and respectful.

They all gave excellent service.

Michelle F. - Lexington, VA

Gillware was fantastic!!! I got that sinking feeling in my gut when I was told that my hard drive was damaged. Someone recommended Gillware. As far as I can see, they recovered ALL my data, including 4 years family photos that I had not backed up! The communication was excellent. The organization of the recovered data was perfect - just like on the hard drive. Gillware is one of the best companies that I have ever worked with.

Thanks!!

Wayne V - Ponchatoula, Louisiana

You recovered all of the data on my damaged hard drive. It was done quickly and efficiently.

I'd be glad to recommend you.

John F. - Fairfax Station, VA

Thank you so much for getting me my data back. Your people were friendly, fast and I can not thank them enough for getting me back my priceless data.

Tyler E. - West Bend, WI

Reasonable prices!
Organized!
Excellent customer service!

You all are wonderful. I will definitely recommend you to friends and family.

Thanks!

Alexis G. – New York, NY

Thank you so much for the valuable service you provide at such reasonable rates!!

Megan C. - Madison, WI

I was very pleased with both the customer service and the quality of work performed. Gillware recovered just about all of my laptop data!

-Sav P.
President
Excell Electronics Corporation

I was very excited to find some place that made me feel like there might be a possibility to get my pictures recovered from an external hard drive that would not power up. When I discovered the website and read it, I was ecstatic to say the least. Here is a place that will not charge you if they can not help you. What a concept! With that in mind, I sent my "crashed" external hard drive with over 60 GB worth of pictures to Gillware. Imagine my surprise when I got the email that they had recovered some information. When I looked at the file tree, it was everything. Thank you many times over for my memories. From my daughter's high school graduation all the way down to baby pictures.

THANK YOU!

Donna A. - Del City, OK

We were very pleased with the service we received from Gillware. I had several conversations with various Gillware staff members and found everyone knowledgeable and responsive to my requests. I was also pleased with the fact that in each instance I was able to get a real person to talk to instead of a confusing phone menu. The recovery work was excellent and done on time. The preview software was very easy to use and very helpful. I would recommend Gillware without reservation. Thanks for all your help.

Neal B. - West Reading, PA

I personally would recommend Gillware Data Recovery services to anyone who has a need. My personal experience with the staff and the quality of their work was fantastic.

Lothar L. - Winnabow, NC

I was surprised to find a firm that was so organized in the field of data recovery.

Noel R. - New York, NY

I was very happy with the data recovered!! I was given an approximate quote initially based on the "symptoms" of what happened w/ my hard drive, which was very accurate when it came to the final cost. Delivery of the data was very prompt as well. Bottom line, I got my precious family pictures back, which was really priceless.

Thank you !!!

Lora D. - Topeka, KS

Thank you for all your help!

Beth W. - Madison, WI

Very pleased with the service and fast turn around. Triple A+ service.

Fred F. - North Bellmore, NY

I was extremely happy to be able to get the pictures of my family and friends recovered.

Michael C. - Hampstead, NH

Great service that simply blows away the alternatives. Here's a company that does not hold you over the proverbial barrel, and charges a fair and reasonable price. I can not recommend them enough.

Thanks Gillware!

Joe M. - Tolland, CT

Absolutely wonderful, and affordable!

Debra M. - Gainesville, FL

When I sent my dead disk drive in to Gillware, I wasn't sure what to expect. Would I get my data/files back? Would it cost an arm and a leg? Would it take forever? To my surprise and delight, I did get all my data back, the cost was reasonable, and the timing was great! I was also impressed each of my personal contacts with Gillware employees who were courteous and friendly. The entire process worked flawlessly. Yes, I would definitely recommend this data recovery service to anyone.

Gerald D. - Greensboro, NC

Very professional. Speedy. Cost effective.

I was very impressed! I just hope I never have to use you again!

Mike M. - Grand Rapids, MI

The DVD's arrived yesterday with the data you recovered from my hard disk. THANK YOU Gillware. I would use you again and will recommend you to others.

Don F. - Lake Isabella, CA

I was very pleased with the data recovery and overall service. I did a lot of research before choosing Gillware, it was the File Viewer that was the decisive factor.

Mark S. - Fort Worth, TX

I am very happy that you were able to recover my data. Your fee was also very reasonable.

Saeed E. - Hicksville, NY

I only wish I would have found you sooner. My local electronic store sent my hard-drive to another company that charged me $120 up front just to let me know IF the data was even recoverable. It was, but at a cost that was more than double your recovery price. I work for one of the largest Real Estate companies in the state and all my files and important document were on this hard drive. You definitely came to my rescue.

Thanks again for a job well done.

Sincerely,

Jim F. - Janesville, WI

Thank you.

Heather S. - Deerfield, WI

I had never backed up my computer. I had pictures and documents that were ireplaceable. You should have been able to hear my sigh of relief from Michigan to Madison when I loaded the Discs and my data was there!

I learned a good lesson. Thanks for bailing me out.

Erv E. - Oden, MI

After my hard drive crashed and I did some research on the error message I was getting, I was sure that I would never recover the data that I never backed up...and if someone COULD recover the data it would cost a fortune. When a friend who had previously used your services told me about you, I was skeptical. Boy was I wrong. Not only did you guys recover my data and get it back to me in just over a week, the cost was outstanding! I can't sing your praises to enough people right now.

Thanks SO much!!!

Steve S.
Parsippany, NJ

Nice to do business with. It's great to talk with people that care and also know what they are doing. Thanks.

James O. - Naples, FL

The process in which you perform your recoveries is fast, accurate, and affordable.

Thank you greatly for your service. I would recommend you to anyone that I know that needs service. Hopefully we will never need it again ... but if we do, we know who to call.

Thanks again.

Joel P. - Langston, AL

I now have all my priceless family photos safely recovered! That was the best Christmas present ever!

Gloria M. - Lake Forest, IL

You folks were fantastic to work with. I couldn't ask for more.

Keep up the great work!

Mike T. - San Francisco, CA

I was in an awful bind and Gillware was an oasis in a sea of despair. The quality of the service and staff are beyond comprehension.

I can't thank you enough for the job you have done. My deepest thanks!

Neal H. - Naperville, IL

I am very happy with the results you achieved - I didn't expect as complete a data recovery as there was. I am very happy that I found your company - you do a great job at a reasonable price.

Michael E. - Alexandria, VA

Excellent service! I have and will tell all of my friends.

Mark A. - Media, PA

Our hard drive failed on our home computer, on which we had all of our home movies of our 2 year old saved. So for us the data was invaluable. We had already had a local computer guy try and recover them with no luck. I was thrilled when Gillware called and said they had recovered all of them.

Jaime T. - Paola, KS

We felt lost after the loss of our data which was more personal data than business data.
It appeared we would have to pay several hundred dollars, possibly over one thousand dollars, to recover the data, which we were not willing to do, but then I discovered Gillware. I checked Gillware out through the Better Business Bureau on line, and after speaking with Gillware, I felt comfortable using them for our data recovery.
We now have our data and can continue with business as usual.
I absolutely recommend Gillware.

Dale M. - Tarboro, NC

Very pleasant experience.

Rick W. - Charleston, WV

Thank you, Gillware! We are thrilled with your work. You recovered more than a year's worth of photos for us. Priceless!! Your customer service is wonderful, and your price was extremely affordable. We will recommend you to anyone who finds themselves in need of data recovery services.

Julie R. - Cincinnati, Ohio

I have already recommended your service to others. I called your representatives several times for assistance in drilling down to the level where the recovered data was and always received wonderful assistance. I can't thank you enough.

Joseph M. - Collegeville, PA

I have already told everyone I know that I would refer them to Gillware for data-recovery needs. My experience was great, my data was recovered and Gillware did exactly what they said they'd do.

Thank you.

Jerry B. - Valparaiso, IN

I have told everyone about your company! Thanks for retrieving my 5 years of precious pictures.

Craig M. - Cape Coral, FL

Compared to other providers of such services, Gillware is by far the leader. I shopped around before selecting Gillware to recover my data. I got all of the data back we thought we had lost. Great job and the price was very affordable.

Thanks for your help.

Jim S. - Land O'Lakes, FL

You guys did an awesome job. Can't thank you enough. Will totally recommend you to any friends needing recovery.

Philip W. - Washington, DC

Everything was great. Your very friendly staff made a horrible experience quite pleasant!

Thanks!

Marek D. - Rapid City, SD

The ability to recover needed data is priceless. The service you provide is wonderful!

Thank you.

Shannon H. - Sutherland, NE

The price was very reasonable for a clean room recovery, and over 99% of my data was restored including priceless photos.

Douglas K. - Tulsa, OK

I am so impressed with your customer service. I was kept well informed about my hard drive. I did not have much expectation when I sent it to you, but, without a doubt your company has to be the best recovery data company. Your company was able to recover all of my files at a fraction of the cost of what another company would have charged. I did not have my files backed up and it would have been disaster for us. I have recommended your company to all my business associates, family & friends.

Thank you for making it a wonderful holiday season. Keep making peoples Day!

Paul H. - Omaha, NE

Our company had never experienced a data loss such as a entire hard drive before, and although I was optimistic that maybe some data could be recovered, I also thought the drive may be a lost cause; DOA. We were referred to Gillware by a local IT company and upon calling, I spoke with a very knowledgeable person who really took the time to explain the options available and made me feel confident that Gillware was the best company to work on our case. The level of customer service was wonderful, and I felt through the entire process that as soon as there was information to pass along regarding the status of our drive, a staff member was in contact to advise us. Anyone who has lost precious data can relate to the feeling of being powerless and to the waiting; sitting on the edge of your chair in anticipation of any news. In reality it was only a few short days before we had our answer. When I received the on-line link to view our files and I discovered that they were ALL there, I was ecstatic! The software that is provided to view recovered files is very impressive and user friendly. That along with a staff person who phoned to walk me through the process of viewing the files and offered to recheck key files and folders, really assured me that in fact all the data truly was there. Additionally, the staff person who coordinated the transfer of our recovered files provided numerous media options by which to return our files and saved us precious time in completing a project that had been in the works when the drive failed. Our drive held important data that would have been lost entirely or would have taken a great deal of time to recreate. We are very fortunate to have been referred to Gillware and I would highly recommend their services. The familiar expression, "You don't know what you've got until it's gone," holds very true. Thank you Gillware for giving us back what we had lost.

Tracy B. - Rothschild, WI

Thank you so very much for all of your help in calming my fears, recovering my data, sending it to me in a speedy fashion and then helping me to locate and re-install data on my computer.

Outstanding service at a very fair price.
I would highly recommend you services to everyone needing data recovery!

Paul P. - La Crosse, WI

Very fast turn-around time. We will definitely use your service again for our data recovery needs.

Mark W. - Mason, OH

Good Job. Thank you.

Joel W. - Delta Junction, AK

You delivered what you said you would in the time frame and price range specified. If I have the need for recovery services again (hopefully not), I will come back to you guys. Also, I will recommend you to anyone else needing recovery services.

Daniel S. - Irwin, PA

I paid for expedite service and am very happy with what I received for the extra cost. Your team did an excellent job of communicating with me to get the data I really needed as soon as possible.

While I hope I am never in a situation to need your excellent service, I am glad to know where to find it and will definitely recommend you to anyone I know who needs data recovery services.

Kevin S. - Allegiant Air - Las Vegas, NV

Excellent outcome to a horrible problem (crashed harddrive).
I was very happy to get the data back that you recovered. Thanks very much- great service- though I hope to never need you again! :o)

Jenny W. – Overland Park, KS

These guys are fantastic!

I always thought the need for data recovery was for the "unprepared other guy" not me. But when working on a friends hard drive, I thought I had I taken every precaution…and the worst case scenario unfolded before my eyes, the drive stopped cold, and from all appearances data was lost. On the drive he had personal data which was worth more than money so I felt terrible.

I searched for a local data recovery company but the only one I found had a three week backlog and their prices were astronomical. I then sent it to a well advertised “low price, sure fix” company I found on the web. After a week they were unable to recover any of the data and suggested I try another well known data recovery company which they had directed some of their tougher cases to. After talking to their Tech on the phone he said they would do what they could but there was a very good chance that it would cost about $4000! (Fortunately the drive was sent back, no charge)

To make a long story short, I found Gillware on the web and gave them a call. They were professional and courteous. They also were very confident they could recover most, if not all the data. I sent the drive to them the next day and they recovered all the data and for the price they quoted me!

It sure is nice to find an honest data recovery company while so many other "big name companies" try to take advantage of unknowledgeable people who would pay any amount to recover their priceless data.

Thanks Gillware!

Chris L. - Gig Harbor, WA

It is risky business to send in a disk to a service. Gillware did just what they said they would and did not tack on a clean room charge. Very satisfied with the service.

Alfred H. - Central Point, OR

Simply great service.

Minh N. - Madison, WI

I was very impressed with your service. I have been passing your business cards out to the businesses that failed on the recovery attempts locally in the Mandeville/Covington areas. Thank you for providing such a valuable service at a reasonable price. Your company saved me countless editing hours on a wedding video that I had been working on.

Thanks again.

Terry C. - Abita Springs, LA

Thank You, Thank You, Thank You, Thank You for turning a living nightmare (when my drive crashed) into a fairy tale ending (when you recovered my priceless pictures and data) for a fraction of the price of what other data recovery companies were quoting me. Every single Gillware rep I spoke to was patient, courteous, friendly and knowledgeable. I have and will continue to recommend your company to every person I know. A+ experience. Gillware is simply good old fashioned service for a modest price.

Thanks Again!

Vincent R. - Melville, NY

You folks are really, really great! The entire process, from seeing your ad on Google to receiving the drive was handled with utmost professionalism and care.

Your customer service was outstanding. I had absolutely no questions about the process, what would happen next, or what the costs would be. Your agent (I think his name was Ben) stayed on the line until I was completely informed.

I have already referred Gillware several times. I was in line at a computer store, listening to their sales rep pushing their drive recovery service (up to $3,000). I told her about Gillware, and her face lit up.

This drive recovery experience has been like having your child undergo brain surgery (and you have to mail in the brain!). Gillware made the experience as light as possible.

Peace,

Sharif A. - Portland, OR

Overall, the service was very good and much less expensive than other places. I will recommend Gillware to my other clients as required.

Kelly W. - Dallas, TX

Obviously my feelings about Gillware may be more positive due to the fact that all of my data was recovered. However, from the very beginning everyone treated me and my situation seriously. Gillware stated the charges up front and was very open throughout the process. I will recommend Gillware to anyone who is in a similar situation and needs a company that cares!

William W. - Greencastle, IN

Amazing service and quality of data recovered. I can't thank you enough!

Jill S. - New York, NY

Thanks for your help!

Kwang-Pill S. - San Jose, CA

After over 30+ years in the Computer Industry, I have finally found a company who runs their business as proudly as I run mine. Gillware's contact with their customers and constant updating gives you a feeling of a company that really knows what they are doing. Even more importantly, they communicate their progress almost continuously with their customers calming down the tense anxiety of everyone concerned.

It's a joy to deal with a data recovery company like Gillware, because they use the Golden Rule in how they treat their customers. The data recovery I received was even better than I had hoped for. The owner of the data was thrilled and had no complaints whatsoever.

Keep up the good work!

Craig T. - Bloomfield Hills, MI

Wonderful service during a horrible time. Thanks!

Chris M. - East Hampton, CT

Where nobody else could or would help, Gillware was there for J&L Enterprises.

Job well done!

Randy L. - Mount Horeb, WI

I cannot speak highly enough about your services! My data was recovered when I didn't think there was a chance in "you-know-what" of seeing it again. Service was speedy, friendly and definitely cost-effective when benchmarked against similar service providers.

Thank you again!

Robin S. - Madison, WI

Data recovery was quick, complete, and at a competitive price. Will use for data recovery in the future.

Brent B. - Milwaukee, WI

The people that I was fortunate enough to deal with were great. I will not only recommend Gillware to my associates, I will use them personally and professionally for any and all data recovery needs!

Thanks for everything!

Sean S. - Tucson, AZ

Superior customer service. Follow-through is impeccable. True professionals with sensitivity to needs & concern for data privacy. By far the best value proposition out there in the data recovery business. I would recommend Gillware to ANYONE that has data recovery needs.

Ken T. - Suprise, AZ

I had a wonderful experience with you. The day I called to inquire about your services, the tech I spoke to was very helpful and able to explain the process so that I knew what to expect. You were able to recover ALL my important data.

Thank you very much.

Mary Y. - Golden Valley, MN

Everything was done as stated, in regards to: time frame, price, shipping and delivery.

Dale S. - Tremont, IL

I am very pleased with the services you provided. "If you don't know who to turn to for data recovery, you don't know about Gillware". I would recommend your firm to anyone.

Scott H. - Medford, OR

Thanks for not charging an arm and a leg!

Andrew M. - Athens, GA

I could not be happier with the service provided by Gillware. Not only did you recover all of the pictures I have taken in the past 3 years, but you did it at about 1/2 the price of other companies I talked to.

Thank you for your excellent service.

John A. - Marietta, GA

Thousands of dollars cheaper for full service, Awesome.

James V. - Tucson, AZ

Everything came back better than I expected.

Thank you.

Joeseph T. - Nashua, NH

Gillware recovered all of my data after our in-house department failed to retrieve the data after trying for three weeks. If not for Gillware, it would have taken months to duplicate the lost files. I would definitely recommend Gillware to anyone who needs recovery of important data.

Keith K. - Racine, WI

Prompt Service and Very Professional. I highly recomend them. They retrieved 100% of my files.

James S. - Merrillville, IN

Excellent Service. I am pleased with the outcome.

Thanks again!

Kurt A. - Baton Rouge, LA

The service was excellent and the price was completely reasonable. In fact, I would have had trouble justifying the cost to my superiors based on the estimate given by one of your competitors. You provided comparable (excellent) service at about a third of their price.

Darrell R. - Houston, TX

We are so pleased to have our data back. Many thanks - we will definitely recommend Gillware to others in need of data recovery.

Richard P. - Fort Drum, NY

The Geek Squad wanted nearly $1700.00 to retrieve the info from my hard drive. Both personal and business info was lost. Family photos, customer files, and important business docs that would have been gone forever. You saved me in so many ways! You answered my questions and quickly helped me thru an otherwise long and costly process. I will be telling everyone about Gillware. Thank you!

Marc W. - Waunakee, WI

I am very pleased that I was able to have my data recovered safely.

Lesa D. - Shepherdsville, KY

Great experience; very professional, quick turnaround, very reasonable price. Would highly recommend Gilware to others. Thanks for recovering some important data for me.
Stephen N. - Lakeville, MA

I was really impressed with the speed and accuracy with which my data recovery was handled. I will definitely refer others in need of the same services.

Wesley P. - Beaufort, SC

Gillware is the best!! The data recovered was complete and was recovered in an amazing amount of time. Gillware has the most reasonable prices, only a fraction of what I was quoted by others for the same services. Superior customer service with great communication.

Thanks a million!!

Judy, S. - Crossville, TN

You guys are amazing... Pictures are Priceless... Your services were excellent. Thank you so much for recovering my drive.

Mike M. - Plymouth Meeting, PA

If I have need of data recovery services in the future Gillware will get my job.

Jim L. - Raleigh, NC

In my location (Southern California) I was getting quotes of $1,500 to $3,000 to recover my data. I am very please with Gillware's service and professional approach. They called me several times to describe their process and to advise me as to the status of the recovery process. Although I am a small independent architectural firm, but they treated me as if I was a major corporation with unlimited funds.

James D. - Aliso Viejo, CA

I am very happy to get my years of memory back.

Excellent job!

Saim M. - Savoy, IL

I was very pleased to get all 6000 or so of my pictures back. The work was done very quickly. Your service seems more affordable than a lot of others. You were right across town, so I didn't have to ship my hard drive off to you. That would've made me very nervous. I got my pictures back for which I am eternally grateful. And, I learned a good lesson.

Suzi G. - Madison, WI

Thank You for the quick, in-country and knowledgeable service!! The "quick view" of the data - xfer'd via e-mail with your application was VERY helpful - and brought an immediate sense of relief to my client, who is the administrator for our local city government... :)

THANK YOU!!!

Michael S. - Clearlake, CA

You were able to recover everything that was on the disabled hard drive. I have already told many people of my experience and the work that you have been able to do for us.

Thanks so much.

Marty J. – Madison, WI

I really appreciate the Customer Service!!! I will recommend Gillware to all my friends and family. Hopefully I won't need to go threw this again. I got back my pictures of my three beautiful children.

Thank you so much!!!!!

Renee B. - Alameda, CA

Gillware ROCKS!

I requested the data be mirrored onto a new hard drive and even though they can not guarantee it will boot it did. I was saved many hours or reinstall and reconfiguration.

Money well spent. All ratings 10+

I will use the service again if needed.

Thank you very much!

Clint G. - Waupaca, WI

Excellent Service, Reasonable Price and Prompt Communication.

Ram R. - Waco, TX

Your service has been above the standard and you have truly recovered a significant and important portion of my life's work. I am beyond satisfied and will recommend your company to anyone else that runs into a data recovery/hard drive problem (though I hope no one would have to go through what I did). Thank you so much again. I can't believe that Geek Squad and Staples wanted to just reformat my hard drive and told me that nothing was recoverable since I had the 'blue screen of death'. You recovered all that I asked for and in fact the whole hard drive. Impressive!

Regards,

Reginald T. - Mansfield, CT

I received outstanding service! Gillware saved our company!

John T. - Manhattan, IL

I had been told by several people that data recovery was unbelievably expensive. I was very thankful to find a service that provided the same quality at a third of the price!

Martin S. - Kennesaw, GA

Gillware's service and quality is excellent!!!

Carlyn R. - Bartlett, TN

Gillware is an excellent company that is committed to recovering the customer's data and providing excellent service during and after the process. I HIGHLY RECOMMEND GILLWARE FOR ALL OF YOU DATA RECOVERY NEEDS. I will definitely use them again if I have any data recovery needs in the future.

Russell D. - Omaha, NE

The customer service was excellent whether by e/m or voice.
I would recommend you HIGHLY to others.

Vincent B. - Phoenix, AZ

Thanks for the help!

Ed B. - Grainger, IN

Very Impressed with your service and prices!!!! Keep it up...

Charlie S. - University of Chicago

The service far exceeded my expectations. Gillware was reasonably priced, quick, and efficient. If I am ever in need of data recovery in the future, I will be using Gillware again.

Kim P. - Plano, TX

GREAT SERVICE 5 STARS *****

Craig J. - Hudson, WI

Thanks!!!

Roger S. - Milford, NH

I'm telling everyone about you.

Edward P. - Rocky Hill, CT

I am not the kind to write reviews of services I receive, good or bad. But you guys did exactly what you say you would do and for the price you advertise.

I tried another data recovery service before you, and they claimed my drive was severely damaged and it would have to go to their clean room and the charge was astronomical.
It is so refreshing to work with a company with integrity. I will recommend you to anyone and everyone.

George W. - Birdsboro, PA

I was, and remain, thunderstruck at the quality and affordability of your services. I will recommend you to one and all.

Brian S. - Avon, NJ

I could not be happier. Your organization's attitude was outstanding, making me feel as if you were bending over backwards to help....great customer catering!

Mark G. - FedEx - Memphis, TN

I was one day away from performing a complete system backup of my laptop's hard drive. Sure enough, it failed (hardware failure) before I had a chance. The online process to start a new transaction was very easy and intuitive. The communication during the recovery was exceptional. The price of the labor and recovered data was far less than I was quoted in the past by a competitor when I was involved in the same type situation for a user at my work.

Gillware is a great company that delivers what they promise and I will recommend them to anyone who is in need of data recovery.

Greg L. - Chesterfield, VA

Thank you for recovering my data!! I needed it.

Lis R. - Fishers, IN

Top notch every step of the way. Very friendly and very patient about explaining stuff to a non-computer head.

Annette K. - Marshall, WI

I just wanted to tell you guys that you are awesome. You saved my small business. I edit videos for a summer camp and one day out of the blue, the drive that had most of my raw videos didn’t spin up at all. I called your customer service representatives and told them my situation. I could not afford the $1700 that Seagate quoted me and I wasn’t sure if I could afford to get the data recovered at all. 100% of my data was recovered and it is working great. I really appreciate the phone calls every step of the recovery process. I would recommend your services to anyone. Once again thank you for everything

Chris W. - Waco, Texas

Totally satisfied and appreciative.

Alice B. - Waverly, TN

Thank you so much for getting back ALL of my data and precious photos! After researching different data recovery services, I couldn't believe that most were charging $1000+. I was devastated to think that I would never see my photos again, until I found Gillware. You were able to retrieve everything off of my hard drive. I can't thank you enough for the service that you provided. I will definitely recommend you to everyone!

Melissa L. - Maynard, MA

While I hope I never need y'all again, I am grateful for the service y'all provided. You recovered all of my sermons!!!

Thank you!

Ellen M. - Cary, NC

We had used several other companies for our data recovery services over the years before finding Gillware and have never been displeased with our decision to use Gillware as our preferred data recovery choice.

The cost, customer service, turn around times and results have all been far and above better than any of the previous companies we have used.

The staff is knowledgeable, courteous, professional and a pleasure to work with. The level of success during the data recovery has been more than surprising and the time it has taken to receive the recovered data is exceptional.

Have been in the IT industry for over a decade I have not worked with a better recovery company and always recommend Gillware.

Eli V. - iGate - Pittsburg, PA

Gillware saved my life! I took the pictures of my friend's wedding and stored them on my laptop. Gillware got all the pictures back.

Whew... Thanks Gillware!

Wayland J. - Frederick, MD

The customer service I received was beyond my expectations. I hope I never lose data again,but if I do, I will definitely call Gillware first.

Bethany A. - Monongahela, PA

Gillware exceeded my every expectation. Excellent service at a great value. I've already recommended Gillware to several friends & business associates. If you're in the terrible situation of having to recover lost data, this is DEFINITELY the team you want working for you. Kudos for a job well done.

Dan R. - Atlanta, GA

Thank you so much! I was so worried my data would not be recovered and it all was. And for a way more reasonable price than a lot of other places I looked at. And all of the people I interacted with at Gillware were very nice and helpful. It was a great experience for such a stressful event.

I will recommend Gillware to anyone.

Andrea S. - Tampa, FL

Your services were excellent and the support when I called was awesome.

Diana H. - Mandan, ND

I am very pleased with the service provided by Gillware. I will recommend your service to my friends and associates.

Jon N. - Warrenville, IL

I was very impressed at how quickly the data was recovered and shipped back out. Thank you so much for such timely work!

Alexis C. - Norwalk, CT

I have found Gillware Inc. to be true to their advertisement, service was faster than I thought. You could not ask for more from their technical support. There was constant communication to keep me informed about changes, the status of my recovery and equipment. I would highly recommend Gillware Inc. to the government agency where I work and to others.

Rufus S. - St. Thomas Virgin Islands

Thanks for all of your help.

Thomas S. - California, MD

I am extremely pleased with Gillware. This was crucial data and Gillware successfully recovered all of it.

Kurt M. - Albuquerque, NM

I have not encountered such excellent customer service at any other company. All staff members were friendly, willing to help, and very much concerned with helping me recover my data. They were all very understanding at a time when it felt as if I had no options and not a lot of money available to pay for data recovery.

I cannot say enough about how amazing this company is. Your work is truly driven by strong values of customer service, and it was appreciated very much. You should be proud of such a wonderful, accomplished, and dedicated company. You are all excellent, personable, and skilled at the work that you do. Your company will be highly recommended to anyone I know that may be in need of your services.

Thank you very much.

Casey K. - Madison, WI

You guys are great and saved me about 2 solid months of work.

Thanks for all your help!

Bob Y. - Big Fork, MT

I went to Gillware thinking that I might get back my photos. I ended up with everything - and organized!

Thank you!

Todd K. - Verona, WI

I was referred to Gillware when I thought there was no other alternative. I had called several competitors and for them it was all about the dollars and cents and a lot less about their confidence in retrieving our company data. All it took was one call to Gillware and I knew they had the client care and execution I could rely on. They did it! We got all of our critical data back.

Gillware is a name you can trust!

Sala B. - President, Oakland Search Group, Inc.

Thanks for your work on the recovery.

Joseph G. - Ferdinand, IN

Very well done!

Thank you for saving my data!

Sean O. - Flagstaff, AZ

You guys were awesome! In response time and efficiency, you saved our business. Will recommend you, most certainly.

Dan L. - SolvNet Hosting Services - Poynette, WI

Thank you!

Michelle A. - Harrison, MI

My data recovery was complete, on schedule and as quoted. The customer service and support were excellent in every way. My experience with Gillware helped minimize a period of high stress.

Steve O. - Ramsey, NJ

Very fast recovery. We got everything off thyat we needed. It was nice to see how secure the facility is as well. It is good to know that security is a big priority.

Brad B. - Madison, WI

Very good turnaround and service. I was constantly kept informed of the process and my files were 100% recovered.

I hope this does not happen to me again but would not hesitate to contact Gillware again. I will definitely recommend them if I know of anyone in the same situation.

Michael P. - Westfield, NJ

We are very happy using Gilware.

Jerry G. - Merrill Lynch - Plainsboro, NJ

We are glad we found your company. I would recommend you to anyone.

Joel R. - Carrollton, TX

Because of Gillware's service, I was able to get all of my data back exactly how it was when my hard drive went down, and was able to get all of my projects done by deadline.

Thanks!

Seth M. - Defiance, OH

The representatives I spoke with were sympathetic to my situation and very straightforward in telling me what could be done to resolve my troubles. What a great antidote to the mess I was in! And even better, Gillware followed through on their word impeccably and in good time.

Thank you so much!

Suzanne B. - Wheatridge, CO

You guys are the best and the most professional people in this business. And I say this after a long research on line for all the data recovery services available that I could find. Basically it all started after dropping my brother's external HD accidentally and damaging it. Then I got the word from my neighbor and I have thanked him millions of times so far for such a great service I have received from you guys. Such a great and organized work especially I was really impressed by your file viewer program. Your most knowledgeable people listened to me very carefully and handled my case so professionally that I thank you all for such a great service and great customer support. I have already spread the word that anyone with data loss and a case like mine should not look any further than Gillware Inc. for their data recovery.

You guys are the best!

Thanks again,

Mehran S. - Rochester, NY

Outstanding service and results, which we are extremely grateful for. Please express to everyone, our gratitude and appreciation.

Sean I. - St. Charles, IL

Everything was great. From when I received your name here in Fishers, Indiana to when I got my hard drive and data back. Very quick, very effective and very easy to do business with.

Thank you again.

Tim B. - Fisher, IN

I was very happy with the value and speed at which the service was rendered.

Jonathan W. - Trumbull, CT

Thank You!

Paul D. - Garland, TX

I would highly recommend Gillware. They recovered family photos that was irreplaceable, cant go back in time to capture precious moments. The customer service was very good and the follow-up was excellent. Gillware was also affordable compared to other data recovery services I’ve called. Thank you Gillware.

Leilani D. - Waipahu, HI

I was very pleased with everything. Your customer service representatives were very friendly, helpful, and knowledgeable. I would absolutely recommend you to others seeking data recovery.

James H. - O'Fallon, IL

Quick service, very easy to get a hold of and answered all questions directly. All files completely saved, definitely saved me months worth of work.

Sean M. - Fargo, ND

These guys have been great both in data recovery and in customer service.

Mike H. - Birmingham, AL

Thanks for your help!

Ken M. - Concord, CA

Very reliable service with fair prices!

Ivana J. - Chandler, AZ

I am not only happy with your work, I am Thrilled!! Certainly a higher power was watching over me when I began to choose some one to recover my lost data. I would never hesitate to recommend your services or to ever use them again. It could not have been a better experience.

Walter D. - Murrells Inlet, SC

I am impressed with the quality of the data that was restored. I don't believe I lost anything, which has saved me valuable time. I would recommend your services to anybody that has a hard-drive failure. The pricing was fair and as I stated previously, I think I recovered 100% of my data.

Good Job.

Paul B. - Aurora, CO

Recovery was perfect!

Stephen W. - Jackson, NJ

Everyone I dealt with was very helpful, straightforward and friendly. I have since recommended you to another firm.

Steve L. - Choyce Peterson - Stamford, CT

I would most definitely recommend Gillware to anyone in need of data recovery. They are by far the most cost-effective solution out there, and their customer service proved to be of the highest quality. Their staff was friendly and knowledgeable, and exemplified what customer service SHOULD be everywhere.

Thank you!

Dany Y. - Bonita Springs, FL

Thanks for your help.

Bill G. - Boxford, MA

Great job expediting the data recovery. Will definitely recommend Gillware in the future.

Ethan M. - Pewaukee, WI

I was extremely satisfied with the service and results received from Gillware. My most valuable data was retrieved and usable. Additionally the cost was very competitive compared to other companies that I checked with.

Hugh B. - Iowa City, IA

Your staff is wonderful, very patient, helpful and courteous. Thank you for your help in recovering my data!

Best Regards,

Deborah B. - FedEx - Memphis, TN

Gillware came to the rescue! For those who are not computer literate, please don't try to recover your computer with the manufacturer recovery disk or you risk losing your important files especially pictures of family for over 5 years and sleeping on the couch for a very long time. Needless to say, my wife was furious and in tears, and everyone was charging over $2000.00 to recover information. Gillware bailed me out for a fraction of the price.

Thanks guys!

I will forever be grateful. I highly recommend Gillware to anyone in such a predicament like mine or in any other situation.

Obio O. - Houston, TX

You guys were great.

Thanks!

Ben U. - Chattanooga, TN

The quick turn around and quality of the data recovered was excellent. I'll definitely be recommending Gillware services to any of my friends and colleagues that need this service.

Richard K. - Andover, MN

Although very little of my data was recovered, Gillware was able to recover some important files and provided them to me at a discount. The customer service was very good and the follow-up was excellent.

Thanks!

Michael F. - Allen, TX

Our experience with your entire staff has been wonderful. We experienced courtesy and professionalism at every level. And what more, we were very pleased with your fees! Before choosing Gillware, we shopped around and were quoted outrageous fees. Gillware made it very affordable. We definitely will tell others about you.

David M. - Atlanta, GA

Overall I was very impressed with the speed and ability of Gillware to provide complete recovery for my data. My 2001 hard drive had choked to death after a power surge and I wasn't willing to lose all of the data that I should have long ago backed up.

Thank you again so much! You've saved and returned to me years of information that I didn't want to lose. Your service was prompt and very reasonably priced (and I shopped around!)

Abigail G. - Chicago, IL

Different business model/cost structure than the enterprise data recovery guys. Excellent service. Faster and cheaper than ballpark info on website with an excellent recovery and good visibility of recovered files.

Jim S. - San Jose, CA

Excellent job in recovering data from our failed hard drive. Thank you for a job well done and for saving us countless hours of re-creation and down time.

Charles S. - Essex Junction, VT

While the price is still way more than I would have liked, it was still cheaper by far than the other vendors I contacted and it does appear that my data is intact.

Thank you very much.

Richard E. - Haughton, LA

Fantastic recovery along with fantastic customer service.

Thank you!

Sanjay B. - Seattle, WA

You were awesome!!!!

Karen B. - Champaign, IL

I thought my pictures were lost forever, but thanks to Gillware, I got my most precious irreplaceable memories back.

Thank you!

Theresa D. - Cedarhurst, NY

I have already referred Gillware to others. Great service.

Thanks for your support.

Jeff S. - Austin, TX

Excellent!!!!!!!!!!!!!!!!

Thank you very much.

Mike G. - Bella Vista, AR

The customer service that Gillware provided was great. The technician talked me through the steps used to recover the data, the associated timeframes, and the cost.

Sad but true, you don't always find good customer service any more. It was a pleasure to work with you guys - and I'm already telling my friends and business contacts.

Thanks,

Catherine S. - Redmond, WA

As a teacher, I teach students the importance of technology and how critical it is to regularly back up critical documents and important files. After not following my own advice, Gillware saved me! Professional documents, assessment data and treasured student work were all at the brink of disaster had Gillware not saved the day!

Thank you so much Gillware!

Shawna M. - Winchester, KY

I've used other companies for data recovery in the past, but not since I found Gillware! You guys are by far the best out there! Reliable, reasonably priced, and very thorough. I'm sure I'll run into data recovery issues again in the future and you guys will be number one on my list.

Elise V. - Millward Brown - Fairfield, CT

I was pleased with the services and the turn around time. It kept my business running smoothly.

Margaret O. - Portage, WI

All-around excellent quality professional service and response. A not-so expensive lesson. Great price for great results.

Thank you Gillware!

Leonard A. - Albuquerque, NM

I was so impressed with the service I have referred others to you.

Michael R. - Madison, WI

It's refreshing to deal with an honest, straightforward company that's not looking to take advantage of those in need.

Kristin G. - Havertown, PA

You were just what I needed to recover my data.

Ellen J. - Round Rock, TX

You guys did a great job and it was much faster than I expected.

Josh M. - Riverton, UT

Wow! unbelievable your company offers a vital service at bargain price. You had my data within 24hrs of receiving my hard drive, incredible! On top of that you did it for 15% less than the original quote, which was significantly cheaper than any local data recovery service! You will definitely get word of mouth advertising from me!
Travis S. - Buford, GA

You guys were fabulous!! I tell everyone that I know about you.

Thanks again,

Diana M. - Los Alamos, NM

I really appreciate the work you did. It was a lifesaver to get my grant proposals back. It would have taken someone hours and hours to retype critical pages of them.

Again, thank you.

Maura S. - Zuni, NM

I was skeptical at first when I viewed your web site. How wrong I was. Everything went just as you said it would and I had my recovered data on a CD ready to use within one week.

That is all one could ask for.

Best Regards,

Dan S. - Willis, TX

Before sending my hard drive to Gillware, I tried other service providers who were unable to recover any data. I thought the hard drive would have to be rebuilt, but your experts recovered the data through the standard recovery process - with no unanticipated costs.

Thanks for recovering my data, including files our in-house expert thought would be unrecoverable such as my address book and e-mail files.

Therese D. - Silver Lake, OH

Excellent service at a reasonable price. Thanks for quickly recovering my client's data!

Scott B. - Lafayette, IN

Gillware operates in a knowledgeable & professional manner & delivered results beyond my expectations. They were courteous, clear & precise in communication, available for questions, & overall terrific people to do business with.

Thanks Gillware!


Catherine M. - Pineville, LA

I'm a photographer and videographer, so most, if not all, of my work is done on my computer. Before I had a chance to backup three weddings, Windows crashed and left me helpless. A quick call to a company in California quoted me anywhere from $1200 to $2500, depending on the complexity of the recovery. A little more research led me to Gillware, with their up-front and VERY affordable pricing. Their staff was helpful with all questions I had, and I had my data back within a week!

Thank you guys!

Michael G. - Tacoma, WA

Thanks for the help. I appreciate the effort and quality customer service.

Lawrence F. - Brooklyn, NY

Gillware recovered all of our data from a defective hard drive for a price that was less than one third what others charge and did it in less than half the time. Customer service was outstanding.

A first class operation!

Michael B. - Madison, WI

Needless to say, I was relieved to find your company, especially after being quoted prices 3X higher by 3 different organizations.

Thank you!

Tara O. - Naperville, IL

You guys are awesome. Thanks for the great customer service!
Brian B. - US Army - Fort Lewis, WA

I was very pleased with the results and the price of the service provided by Gilllware. Their price was one third of what I was quoted by Seagate Data Recovery and they delivered excellent service as I would hope for from any data recovery provider. I would most definitely recommend them to others.

John F. - Roslyn, NY

My daughter's hard drive crashed during her final month of college. Gillware was able to retrieve the data she needed for her final report in statistics. The data was irreplaceable and time was of the essence. Gillware's services were rapid, thorough, and highly professional. I have recommended Gillware to friends and business associates.

Gerald E. - Wind Lake, WI

A solid 10 !

Ann B. - Red Lick, MS

A+++ job thank you very much and yes I will recommend people.

Thank you again.

Mohammad G. - Sioux Falls, SD

Great service. I have told many people already of the fast recovery you provided.

Thanks again!

Clifton W. - Mount Airy, MD

Gillware did a great job for me, and I have recommended you to two other people already.

Joe E. - Augusta, GA

Just thought you might like to know, I have recommended your services to many others in the area. I have also "Talked" you up with a relative who works for the GEEK Squad at Best Buy in Madison!

Robby N. - Portage, WI

Great job recovering everything!!!!!

Randall E. - Sheboygan, WI

Thanks for your affordable and professional help.

John S. - Sheridan, IN

I tried BestBuy's GeekSquad first for data recovery because I thought it would be easier to just drop off the bad drive at the store and pick it up. They sent off the drive and it was impossible to get a status for 2 weeks. When I final got a call on the drive, they said it would cost $2000 to recover the data. I had them send the drive back because I was not going to pay that much. They shipped the drive back in a box with no protection. Just threw the drive in a box. Sigh! The manager said "Your drive is dead anyway, what difference does it make." Gillware to the rescue. I found your website and called and decided to give you a try. A week later I got my data recovered for way less than BestBuy wanted. Outstanding communication and status on my drive as it was being recovered. I hope I don't have to, but if a drive every goes out on me again, there is no question that it will be sent to you. I tell everyone about what a great job you did.

Thanks,

Billy C. - Tech Magic - Columbia, SC

Very good, would use Gillware again if nessessary.

Thanks again,

Harold S. - Atlanta, GA

I am extremely satisfied with the entire process.

Joe D. - Forrester Research - Cambridge, MA

Great job guys.

Sacramento, CA

I was very, very impressed and have subsequently recommended your company to several people. I am sure that at least one of the people I recommended your company to has used your services.

Thanks again for the recovery.

Garrett M. - Austin, TX

I took my hard drive and wireless backup drive into a local Best Buy Store. The BB store was unable to recover any data from either device. I sent the wireless drive to Seagate, and they said Best buy had run a utility on the drive that destroyed the data.

I sent the hard drive to Gillware, they got 99% of my data back, within days, and at 1/3 of what Seagate would have charged.

I would recommend Gillware to anyone.

Blain W. - Hoquiam, WA

You were above top notch from my first phone call for information, all the way through the process and my receiving my hard drive back. I am definately letting family and friends know about your company and I hope you keep up the great work and great customer service. Thanks again.

Kevin C. - Laurel MD

After losing our family photos when my fiance thought I had been backing them up all along, I was looking for a miracle, albeit an affordable one. I just couldn't believe it was going to cost me $1500 or more to recover my hard drive. I found the Gillware’s website and was impressed by the balance of technical competence and understating. A quick phone call/conversation with staff confirmed my inclination to trust you with the task.
I truly felt my hard drive,(not to mention my personal well-being, see my opening sentence...)was in good hands. I was kept up date, and you guys pulled it off for less than half of my other quotes.

Thank you much!

John H. - Richmond, VA

Not only were you knowledgeable but the customer service and the price were outstanding!!!

Scott R. - San Ramon, CA

Thank you very much. I honestly was about to give up on recovering our honeymoon and other pictures which had been lost since my hard drive crashed in July 2006. Other companies seemed too slick and were giving price quote ranges that extended well beyond what I could afford. I'm so glad I found Gillware. When I read your website and spoke with your customer service representatives I felt reassured and decided to give recovery a try. Everything went as I was told (prices did not go beyond the quote) and I'm so happy I now have our pictures back. Thank you!!!

Andrew S. - North Potomac, MI

You guys were awesome. I found you almost on a fluke, and after being told by other firms that the cost would be much greater, with no guarantee of success. In fact, I turned to you guys after a computer service failed to have any success, and they indicated I had little chance of recovering my data.

I would recommend your company to anyone - fast, reliable and affordable...imagine that!

Scott S. - Atlanta, GA

Thank you very much. You did ever thing that you said that you would do and got it done when you said it would be done.

Best Regards.

Bob D. - Ypsilanti, MI

I have used Gillware on several occasions, with outstanding results each time.

Lawrence K. - Richmond, VA

Great Job! Very Impressed. Gillware went above and beyond. I recieved all my data back within seven days despite a holiday weekend. They were honest, upfront and definative regarding their pricing. All I could get from other companies was a price "range". Gillware came through every step of the way.

Thank You!

Jeffery D. - Phoenix, AZ

Your service was fast and the data was organized in a way that was easy to copy back to the new hard drive.

Thanks!

Frank C. - Rogers, AR

Very helpful and patient over the phone. They recovered everything from my hard drive and I was truly grateful.

Geanna L. - Madison, WI

You saved my ass!

Thanks!

Darrly B. - Sun Prairie, WI

This is the 2nd time I have used Gilware's service and both times were more than satisfactory. I recommended your service to a major computer service center in our area and they have used you service after my recommendation and called me about their satisfaction.

Bob O. - Hilton Head Island, SC

I got great service at a great price and would recommend Gillware to anyone with a data recovery need.

John S. - Augusta, GA

You have the best value for the dollar, keep up the goodwork!

Robert T. - Windham, NH

I had a years worth of pictures from my deployment to Afghanistan on my RAID and nowhere else. I thought I'd lost them forever, but not so thanks to Gilware. Excellent customer service. I'm very happy with the results. Thanks alot!

Ryan P. - Milwaukee, WI

Thanks for getting my wife's photos back. I would have been in big trouble, otherwise.

John C. - Virginia Beach, VA

The Gillware reps with whom I dealt saved my bacon in a timely and cost-effective manner, for which I thank them again.

Scott H. - Boston, MA

All needed files were recovered, with very quick turn-around, excellent communication, all in all a really great service, at a reasonable price.

Thank You!

Myles M. - Lynnwood, WA

The HDD we sent out was part of a stripped RAID array and our customer thought it was part of a mirror. So we sent one out to you and that was when you informed us of the error. Your responsiveness and professional attitude exceeded out expectations and we look forward to utilizing your services in the future.

Thank You!

John B. - Akron, OH

It's was a great experience overall. You guys did it and did it fast. You saved my life. The price was excelent compared to the other companies.

Christian D. - Santo Domingo, Dominican Republic

Service was excellent, price was fair.

Thanks!

Jeff J. - Mooresville, NC

Extremely professional and competent at every stage of the process. Very reasonable rates and Gillware performed exactly as they represented. Highly recommended. Top notch service and results. If you have tracked these guys down there is no reason to shop around further.

Robert B. - Bakersfield, CA

Great service, great recovery.

William B. - Chicago, IL

Best value for Data Recovery.

Thanks!

Tony B. - Georgetown, TN

High quality, short time, and low cost.

Mark K. - Scholastic Company - Secaucus, NJ

Gillware was very informative of the process and did exactly what they said they would. I was surprised to receive that kind of service. Good honest job for a reasonable price. That’s the way it used to be and that’s what consumers are still looking for in today’s business.

Stephen F. - McKinney, TX

Gillware is awesome! I really didn't think there was a possibility of the data being recovered, but every photo was recovered. Thank you so much!

Kathy M. - Hitachi Global Storage - Rochester, MN

I was satisfied with the overall results and the essential data was recovered.

William J. - Picayune, MS

The team at Gillware was able to recover all of the data on the defective hard drive at the quoted price in just a few days.

Many thanks to the honest and competent team at Gillware.

Chris B. - Spartanburg, SC

Great service!

Ben D. - UW-Madison - Madison, WI

Great experience. You guys saved our lives.

Thanks so much.

Joe D. - Emagine Networks Inc. - Ft Lauderdale, FL

Gillware responded in a very efficient and concise way. Turnaround time was as stated and even completed ahead of schedule.

A very professional and reliable organization.

Richard N. - Rosemount, IL

I was very please with the service.

John B. - Graco Inc. - Coon Rapids, MN

Gillware is by far the best value I've found for data recovery.

Michael H. - Purdue University - Ft. Wayne, IN

After being asked to pay over $900 to recover reformatted data I thought I'd lost forever I felt hijacked and bamboozled. After doing some research on the internet I discovered Gillware and I am so grateful I did. The cost was less than half of what the other company tried to get from me. Gillware exceeded all of my expectations and more.

Thank you so much!

Tracie R. - Southfield, MI

I have used Gillware twice and was happy with the outcome both times!

Peter N. - Mount Sinai School of Medicine - New York, NY

Great service! Great Job! Great Price!

John L. Centerville, MA

I thought your service was superior and your customer service was outstanding. I have all ready recommended to other individuals and would differently use you in the future.

Anne B. - University of Connecticut - Farmington, CT

Service was fantastic! The turnaround time for a non-rush requirement was still quite awesome, and the price can't be beat. We've EASILY paid 7 times that amount in the past (have sent hard drives to a place in the Cities, and typically, we were paying at least $2000 for the same service).

Andrew L. - University of Wisconsin - Madison, WI

You guys rock!

Shaun B. - Sheboygan, WI

You guys ROCK! Keep up the good work.

David L. - Wayne State University - Detroit, MI

We're very pleased with the service and support that the group at Gillware have always given us. Gillware has always been there for us when we needed them, and has always nurtured our relationship. Many times our clients have been distraught over the loss of their personal data, and Gillware has always performed miracles for them.

Jeff E. - Fort Wayne, IN

Your File Viewer software works great for finding documents! I have recommended your company to Dell.

Bill P. - Cross Plains, WI

Gillware provided the quick and complete recovery of the data we needed. As a nice bonus, their customer service was top notch. I will be recommending Gillware as quick, professional and very competitive pricing.

Thanks!

Michael H. - Coventry Health Care - Bethesda, MD

Best computer related company I've dealt with in years, maybe ever.

Richard L. - Newburgh, IN

The policies and procedures are excellent, no attempt fees, paying after reviewing what data is recovered. I would definitely recommend Gillware to others who need this type of service due to affordable pricing, excellent policies, and outstanding customer service.

Keep up the great work. Hopefully, I won't need data recovery service again, but if I do, I know exactly where to go.

Thank you.

Edwin C. - San Francisco, CA

I've been using Gillware for a number of my clients and every time the results have been spectacular. Gillware has easily been a lifesaver and is a great value for data recovery.
Logan R. - Incline Village, NV

You guys are so good, I recommended a friend to use your service.

Thanks,

Lance B. - Wauwatosa, WI

First rate! More professionals and regular computer service people need to know about your service.

Thank you.

Dave M. - Albuquerque, NM

Just as advertised - got all my data back, just as it was before, with good speed and great feedback - excellent job! I will definitely recommend Gillware. Thanks!


Nate G. - Chicago, IL

It was a great experience to have you help me recover the data I needed.

Thanks again.

Pedro B. - San Pedro, Mexico

Great effort.

John M. - Stonehaven Financial - Mill Valley, CA

Great job!!

Thanks.

Ron G. - Shelby Township, MI

I had saved my crashed hard drive in hopes that I could retrieve some pictures of my second child. I found your website very user friendly. One other company gave me an estimate 8 times the price of yours. I felt they are taking advantage of people in their desperation. I was very pleased with the quick turnaround and the friendly service. I would highly recommend your service to anyone. Thanks for saving our memories!

Michael S. - Muscle Shoals, AL

I can't believe I found a company that actually stands by their word.You guys did everything you said you would do,in the time you said it would be done.....and for the price you originally quoted...are you guys allright??

Thank you for everything.

Anthony D. - Valhalla, NY

I thought the photos of my brother's wedding were lost forever when we got a recovery quote of $2500. Then we found your service and now we have them back.

Margaret D. - Largo, FL

My experience with Gilware was positive. Your process, service and communication would lead me to try your services again.

Michael S. - Commerce, MI

The recovery of our family picture was priceless.
Denny M. - McChord WA

I was treated very well. All of the people that I had contact with at Gilware were very courteous and professional. I would do buisness with this company again if the situation should arise.

Dennis M. - Tipton, IA

Excellent service. Your staff was really diligent in solving my problem. Thank you so much.

Oscar A. - West Lafayette, IN

Thank you for your fast and helpful service.

Brian O. - Troy, NY

Gillware saved us! We looked for other data recovery companies, but none offered to do the job for as little money and in such a short time. I think it's a terrific company that serves its customers with speed, courtesy and honesty.

Amelia S. - Bennington, VT

I have spent more than double in the past for data recovery. I have used Gillware twice this year for my company's use. I have already mentioned Gillware to friends and colleges because of the reasonable price and the fact that Gillware will actually see if they can recover the EXACT data you want before charging you. No DATA No Charge.

I will continue to use Gillware for all of my future Data recovery needs.

-Patrick O. - Hatboro, PA

Your staff was prompt, courteous, and helpful.
Thanks for bringing my hard drive back to life.

Gary C. - San Marcos, TX

Excellent job, got everything back, the photos being the most important. Thanks!

William M. - Acton, CA

For data recovery, the value is incredible. Also, the customer service is outstanding. Their recommendations for what I should do to archive the data was perfect, and I really appreciate it! Thanks!

Randy R. - Skokie, IL

As an owner of an I.T. business, I don't want Gillwares name all over the media, you are my secret weapon! I have sent a number of drives (clicking, electronic/mech problem), all successful. Thank you.

Alan G. - Plymouth, MA

Gillware recovered all my data and wrote it to a hard drive I supplied. Thanks very much to the Gillware engineers for their help.

Bill H. - Madison, WI

You guys were great!

Anatomy of a Disaster

by John B. - Sacramento, CA

The session started with high hopes and the best of intentions. I had introduced Jason Lytle of the late, great band, Grandaddy to engineer Thom Monahan. They were mixing a record together at The Hangar that Jason had recorded in France for the band Maarten. I picked up Jason at the airport and we had a nice Mexican breakfast at Nopalitos. Back at the studio though, things quickly turned to s***.
Jason brought two hard drives in a padded carrying case. I joked with him that he needed a handcuff between him and the case because he was being so careful with it. I hooked up the main drive to our Pro Tools computer and nothing showed up on the desktop. I knew Jason was using PT 5.xx and OS9, so I thought there might be driver issues and I figured I’d just try the backup drive. It mounted fine, so I thought I’d open up a song and make sure everything loaded fine while we were waiting for Thom, who was driving up from L.A. I opened up a song and got the dreaded “189 audio and fade files missing, do you want to start crying now?” dialog box. Thom showed up and we spent the next hour or so confirming our worst fears: The backup drive was incomplete and we were missing lots of the overdubs and processed audio tracks that Jason had been working on for the past few weeks. At this point we split up our tasks. Thom stayed super calm and went about opening up every song to determine whether or not any of them could be mixed with what we had on hand. He came up with an ingenious method of using screen shots of the different mix windows of each song version to determine exactly what was needed. By the end of the day they had determined that of the twelve songs, they could mix two. While Thom and Jason assessed the damage, I went about trying to resurrect the dead drive. I’ve had a fair amount of success in the past rescuing bad drives that had lost their catalog or experienced similar problems, but both Thom and I - along with a friend of his who had offered some help - struck out completely with this drive. It was mechanically dead, making the dreaded rhythmic head crash sound.
I’d heard about catastrophic drive repair, but had never had a drive with critical data crash this badly. I started calling around to drive recovery places and got hugely varied responses and prices. I talked to one guy with an office down the street from the studio. “Oh yeah, sure bring it on over. I can probably fix it.” I asked him if he had experience with drives that had suffered mechanical failure. “Oh yeah, I can take them apart and fix ‘em.” The next guy I talked to locally was a little more cautious. “I’ve been doing this for 20 years now, and let me tell you if the drive itself is bad, it has to go into a clean room. Anybody who tells you otherwise is full of s*** and will only screw up the drive even more. Once that drive is opened up in a non-sterile environment, it’s toast.” He gave me a number of a place in nearby Marin County that had a clean room and could probably help us out. They were very friendly and sounded utterly confident that they could recover the drive, but the cost was just too high: $2500-$8000 depending on how quickly we needed it. Then we got the number of a place in Wisconsin - Gillware, Inc. - from the guy who had sold the drive to Jason. I spoke with them and they seemed to be confident that they could recover the data, and the price was much more reasonable: $1000, with no fee at all if they were unsuccessful. With no time left to debate any other course of action, I boxed up the drive and rushed it down to FedEx. We would have an answer in 48 hours.
I’m gonna pause here to reflect a little on the what and why of this scenario and ask a question. Who among us all hasn’t had a similar issue or known someone in the same situation, especially those who are new to computer recording? I have seen this same scenario (thankfully with less harsh consequences) many, many times. Even amongst veteran engineers with years of experience working on tape, but new to computer recording, I have had to explain how Pro Tools has a file that points to audio files within the audio files folder. Nobody had ever explained this to Jason. Trying to ease Jason’s feelings of self-flagellation, I tried to locate where in the Pro Tools and Getting Started manuals this was explained. We couldn’t find it, and the section on making a backup copy was buried in the last third or so of the main manual. Nowhere was there a warning right up front on backing up your files and a simplified how-to section on making backups. Not to solely blame Digidesign on this matter - I doubt you’ll find anything to this effect from any DAW manufacturer in their manual. By chance, Dave Amels from Bomb Factory was in town the night this happened, and we were having dinner with writer Mark Vail, discussing the day’s events. Dave’s point of view was that DAW users should have a certain level of experience and professionalism. I had to disagree with him though. The professional audio industry is no longer populated with professionals, because the audio equipment industry - especially affordable DAW manufacturers - has been very successful in marketing their products to vast numbers of people with minimal recording experience. The gist of the marketing for DAWs is how easy they are to use, with photos of people recording music in their living rooms and the subway station. The industry has been very successful at selling computer recording to the masses. I know quite a few musicians who’ve bought their first computer in order to use a DAW with it. Marketing to and profiting from inexperienced recordists begs a certain amount of responsibility. I would suggest that when you buy a DAW, it should come with a warning sticker (like the one explaining your software license that you can’t miss) explaining the hazards and fragility of digital data and pointing to the place in the manual where the data structure and backup procedures are clearly explained in a simple, step-by-step process. But this isn’t usually done. My guess is that warning people of how fragile digital data can be is counter-productive to marketing the DAW as an easy, intuitive recording solution. The truth, as any professional will tell you, is that backing up your data is tedious, time-consuming and anything but simple. I realize the complexities involved here, but I would hope the DAW manufacturers take some steps in this direction. I’m not saying this as some studio owner who wishes we could go back to two-inch tape and eliminate home recording. I think Pro Tools, DAWs and home recording are great and here to stay. I just hate to see my clients (and the DAW industry’s customers) unhappy.
So, we muddled through the first three days of the session, but by Thursday, Gillware had recovered the drive and was able to FTP us enough files to keep us working. Yay Gillware!! By Friday we had the entire drive back, although FedEx managed to lose it for a few hours (that’s another rant, but I’ll be using UPS in the future) and we were back in business.

So, what have we learned from this?
1. Make multiple backups!! Gillware thought the vibration from the plane probably took out Jason’s drive. Backup to different media, such as multiple hard drives and DVDs.
2. Make sure you understand your DAW’s file structure and that you backup all the files for your tracks. The actual audio files may be in a separate place other than the song or session file.
3. Make sure you can open your backups with your main drive disconnected and turned off. Jason had checked his files on his backup drive, but Pro Tools referenced his main drive, which was still connected - so the backups seemed OK, even though they weren’t. This brings up another point of ensuring you really understand how and where your DAW puts audio files. I have seen quite a few fairly experienced engineers make this exact same mistake because they didn’t realize where the DAW software was putting the audio files.
4. Gillware rocks!! Every time I called them they were knowledgeable and helpful. They would put me on hold very briefly and then get back to me with the status of the recovery. Their communication and customer service was fantastic and their relatively inexpensive, flat rate pricing is a boon to musicians on a budget. In this case, they saved us several thousand dollars!! I hope you follow points 1-3 above and never need to deal with a catastrophic drive failure, but if you do, go to www.gillware.com and they’ll take excellent care of you.

So in the end, the mixes came out great, but none of us had a great week. Here’s hoping others can avoid similar problems.

Thanks Gillware. You provide a great service for folks that cannot afford exteremely high prices!

Andy P. - Valdosta, GA

Each of the techs that answered the phone was awesome!

James S. - Austin, TX

I refer everyone I know in the industry to Gillware!

Robert S. - Gilbert, AZ

LOVE you guys! Thank you!!

Danielle Z. - Laveen, AZ